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“Great hotel in ideal location” 5 of 5 stars
Review of Sheraton Guangzhou Hotel

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Sheraton Guangzhou Hotel
5.0 of 5 Hotel   |   No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China   |  
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$50 off room rate
Ranked #11 of 2,780 hotels in Guangzhou
Macau
Top Contributor
54 reviews 54 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
41 helpful votes 41 helpful votes
“Great hotel in ideal location”
5 of 5 stars Reviewed February 13, 2013

We stayed in this hotel for the second time and on the eve of the Chinese New Year. We reserved two rooms which are tidy and spotless. The rooms are spacious. Check-in was very efficient. The hotel was nicely decorated during the Chinese New Year period and we loved it. The buffet and food served for both breakfast and dinner were again splendid. Nothing to criticize.

With availability of parking space, it is certainly a plus. Opposite to the hotel are various eateries and next to the hotel is the big shopping mall where there are lots of restaurants and shopping outlets.

Will definitely stay again in our next visit.

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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review, February 21, 2013
Thank you very much for taking your time to review our hotel, we are very happy to have you with us, it is always great to hear that our guests do enjoy themselves during their travel. We appreciate your positive and detailed comments regarding our good location, room facilities and our service as well. As you mentioned, we specially decorated our hotel for Chinese New Year and we are so happy that you love it. Sincerely, we look forward to welcoming you back to Sheraton Guangzhou again.
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225 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
UK
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
55 helpful votes 55 helpful votes
1 of 5 stars Reviewed February 11, 2013

The previous review from 'Jonkopping' is clearly not about the Sheraton because:
1. The Sheraton is not near the train station and definitely not 1 block from IKEA!
2. The pool is outdoors and had yet to be completed a month ago.
I assume they are talking about The Westin

Why then do managment not recognise their own hotel when giving feedback...do they actually read the reviews?????

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review, February 14, 2013
Dear Valuable Guest:

Thank you for the great feedback you have provided.

Please allow me to address your concerns. Please know that guest comments are important to us, one of the major purpose of guest review is to let us know where and how we can improved to provide a better stay experience for our guests. We do share all reviews with all management team members, especially the negative ones, all issues addressed on reviews will be distributed to related departments. With that, an investigation or immediate action will take place. We will also send private messages to guests for further knowledge about their complaints, if certain circumstance required. Rest assure, all guests reviews will be shared with management team and we do appreciate all reviews written by our valuable guests, as this is the key to help us to improve on.

I sincerely apologize for we did not pay enough attention to check this positive reviews during Chinese New Year Holiday. And we are certainly grateful to have your review, as it highlights the area that we need to improve, we will absolutely pay more attention on each positive reviews in the future.
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Jakarta
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 8, 2013

Stayed there for 3 nights.

Room was spacious, it got all the necessary equipments, bedroom is comfy, had a lot of pillows and wifi is working great in the room.

The hotel is located in a good area too. very close to terminal and station. Ikea store is just 1 block beside and also very close if you want to take metro around town.

The staffs are helpful and most of them could speak English which is good for country like China.

Gym is sufficient and open 24 hours. The hotel also got indoor pool and jacuzzi on 7th floor.

Breakfast is good and offer large varieties of food, from continental to asian breakfast.

Definitely would come back.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review, February 10, 2013
Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 26, 2013 via mobile

Pros: Staff were polite and were willing to assist me to the best of their abilities, from fixing room keys to guiding me around.
Rooms are clean, beds are good. Plenty of pillows. Bathroom is nice. Slippers were also provided.
Complimentary fruit and water. Reasonable wifi.
Didn't have much chance to use the fitness centre but the pool was heated and there were plenty of gym equipment.

Cons: room cards would often not work and would need replacing.
Wifi strength wasn't reliable in certain rooms.

Overall, I enjoyed my stay at the sheraton hotel.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review, February 10, 2013
Thank you very much for choosing to stay at Sheraton Guangzhou Hotel while you are traveling in Guangzhou. We appreciate your valubale and detailed comments regarding our locations, facilities as well as our service. One of the major purpose of online review is to highlight areas for improvements, we would like to thank you for taking your time to review us and we will take immediate action to investigate the room cardand wifi issue. We sincerely look forward to welcoming you back to Sheraton Guangzhou again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 6, 2013

Great for tourist..the staff so friendlly, helpfull & can speak english very well, love the room it's very clean & yes it's totally comfort great view couse it's located in new city center, next to the tee mall (great mall) near to metro so it's just perfect for me & my family :)

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review, January 15, 2013
Thank you very much for choosing to stay at Sheraton Guangzhou Hotel and share your wonderful stay experience with us. We appreciate your positive comments regarding our good location, facilities and service as well. And we will continue to provide the signature Sheraton experience to all our valuable guests. Sincerely, we look forward to welcoming you back to Sheraton Guangzhou Hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 4, 2013

Staff speaks english very well. Housekeeping very efficient and polite. One time they opened the children's room in the morning while they were still sleeping but left an apology note the next day although it was written in Mandarin...When we checked out I was charged internet connection that I supposedly used in my room. I complain since I don't remember logging in and most especially didn't input room number and agreed to terms knowing full well that they charged for internet use. Why should I since I can have free use of the internet at the lobby. But the manager Peter Yu waived the charges for me. Thank you since I really felt cheated. But aside from that the rooms are very spacious and I can enjoy watching TV while soaked in the bathtub since the walls from the tub are see thru. The rooms are so big that our family celebrated christmas eve inside the room with drinks and snacks.(since they didnt have adjoining rooms so some nights the children (young adults) come to our room and bond with us. The rooms are about $120/night not bad for the season and especially if you compare it to Hongkong, christmas time hongkong hotels would rise up to $200 to $300/night ridiculous. Now my family has another option where to go during the holidays.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review, January 15, 2013
Thank you very much for your detailed and positive comments. We are very happy to hear that you and your family had a wonderful stay while you were traveling in Guangzhou, and we would like to thank you for choosing to stay with us and certainly we look forward to your return.
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Fort Lauderdale, Florida
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 30, 2012

Checking in was smooth.

We had the special where free wifi was included. But the actual wifi in the room was spotty. It was very tough to locate a strong signal. Getting wifi in the lobby was great. I guess they needed extra routers or access points on the floors.

Room was awesome! Clean too. Loved the shower and bath tub too.

The gym was well equipped with up to date equipments.

Location was excellent. The mall was next door as well as restaurants and supermarkets. Everything was pretty convenient.

Overall I would recommend this to anyone going to Guangzhou.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuangzhou, Manager at Sheraton Guangzhou Hotel, responded to this review, January 15, 2013
Thank you so much for choosing to stay at Sheraton Guangzhou Hotel and share your feedback with us. We are appreciate your comments regarding our good locations, facilities as well as our service. And it is always great to hear that our valuable guests enjoy themselves during their stay. We apologize for the wifi experience during your stay. We will take immediate action to investigate and improve wifi experience. Thank you again for taking you time to review our hotel and we are certainly looking forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Guangzhou Hotel

Address: No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 2,780 hotels in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Guangzhou Hotel 5*
Official Description (provided by the hotel):
Sheraton Guangzhou Hotel located in the heart of Guangzhou's Tianhe central business district, situated at the hub of 2 major metro lines, and BRT terminal, which provides fast access to Pazhou International Convention Centre. Approx 40 minutes away to Baiyun International Airport and 5 minutes drive or 2 stops by the metro to GZ East Railway Station. ... more   less 
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