Stay here for a weekend for the concert nearby. After a long way from Hong Kong to Guangzhou, finally arrive at the hotel. It's located in Science city, for sure it's not in the centre, but should be good for get away.
Alright, let me say the good part first. We are 3 people in total and we got the club room with rollaway bed, we got the club room because we have no time to go out at night, and the club lounge definitely didn't disappoint us. They have plenty of choice for drinks and hot/cold snack at happy hour, the lounge itself is big and quiet.
And now let me back to the room, the design of the bathroom is the room with curtains, when you twist it, you should be able to shut it down, which means outside should not see you. Unfortunately our curtain doesn't work properly, so we called the front desk and they sent someone to fix it, and the house keeper cannot fix it, so she said she will sent someone from the maintenance department to fix it later when we go out.
So we came back at midnight and found that the curtain is not fixed at all, we called again, they sent another lady and said that cannot be fixed. So she didn't give us any suggestion or try to solve the problem. When we keep asking, she explained that never happened before as this is a room design for ONE person. We were shocked to hear that, a room with double bed is designed for ONE person. Even though there's never got more than ONE person stay here, problem is a problem, you are suppose to fix it, not to find an excuse on it. And we asked to change another room, she said it's FULL. (It's a HUGE resort, and we don't even see lots of people around) Anyway we sent her out and called the front desk, manage to get the room change. But surly, that's not a good impression for this hotel.
And the next day we got the late checkout at 3, we wanna to check out at the club lounge, but our new room is located one floor down the club floor. It's 3:01, we can't mange to get back to the club floor as the lift need the keycard. But the most funniest thing, we don't need to insert the card when we come back at midnight.
So we went to G/F to checkout, and we wannna go back to the club lounge and wait for the shuttle. So I asked the lady at the front desk politely, but she is trying to turn me down as I can only enjoy the club lounge before checkout. I told her we just wanna have a cup of tea and sit down for a while to wait. So she finally asked for approval to let us go back n have tea or coffee, that's what she said.
Everytime when I booked the club room, I can always check in/out in the club floor and could wait there til I leave the hotel. I don't know what't the big deal to let us back for half an hour, it's not even the happy hour period.
The hotel itself is big and with all the facility, big swimming pool/ gym room, which could make a lovely resort. But the management may need a big improvement.