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“Nice View and Good Service” 4 of 5 stars
Review of The Westin Guangzhou

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The Westin Guangzhou
5.0 of 5 Hotel   |   No.6 Linhe Middle Road, Tianhe District, Guangzhou 510620, China   |  
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Special Offer
30% OFF 2015 CANTONFAIR
Ranked #8 of 2,820 Hotels in Guangzhou
New York City, New York
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Nice View and Good Service”
4 of 5 stars Reviewed February 8, 2014

The service here was excellent. We originally booked for 7 nights. We were placed to a higher floor with a stunning view of the Canton Tower. The room was large and clean. However, relatives invited us to stay with them and we could not turn down their hospitality. So, we checked out earlier. Surprisingly, there was no penalty/extra charge. (We should have stayed in this hotel longer. I am still very regret with the moved.)

Room Tip: You may ask the front desk if a room with the good view (higher floor) is available. The front desk...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, February 11, 2014
Dear Valued Guest,

Thank you for taking time to share your stay experience with us. We truly appreciate your comments and compliments which will give us the inspiration to consistently maintain the high standards that you have experienced during your stay with us. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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918 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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hong kong
Top Contributor
82 reviews 82 reviews
43 hotel reviews
Reviews in 43 cities Reviews in 43 cities
180 helpful votes 180 helpful votes
5 of 5 stars Reviewed January 21, 2014

This is our home away from home: an SPG hotel. We booked this because it was cheaper than the other 3 SPG hotels and the same distance from downtown with an exec lounge. The front desk was amazingly kind to us, our rooms were ready with our SPG numbers filled out and they upgraded us due to our platinum status without asking. Quite an amazing room really: a huge suite with great view, quiet and cozy, tub + showers. Couldn't be better.

The exec lounge had better than average food items, hot entrees + open bar with plenty of choices and a great view surrounded with cozy chairs and tables. I noticed there are fewer folks in the SPG lounges than the Marriott which gives it a more private and special mood, quite lovely really.

I can't imagine a thing I would change and the price was very good. You won't miss staying here!!! Enjoy.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, February 11, 2014
Dear Valued Guest,

Thank you for selecting our hotel for your recent stay, and we appreciate you taking time to post such positive comments - it's always great to hear that our guests enjoy themselves during their travels. At The Westin Guangzhou we are committed to service excellence and to ensure we provide a renewing experience to our guests. We look forward to welcoming you back to The Westin Guangzhou in the future.
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Melbourne
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 15, 2014

As an international 5 star hotel and resort, the Westin in Guangzhou was lacking in some respects. Wifi was not free (this was resolved by signing up as an SPG member), the rooms somewhat less luxurious than other Westins I have visited, and the pillows had yellow sweat stains underneath the pillow covers. There are not many eateries around the hotel within a walkable distance, and it was difficult to flag down a taxi from the hotel (we often ended up walking to another street further down to try to find one ourselves).

That being said, the staff were friendly and courteous, always made an effort to answer our questions, and the manager kindly upgraded our room for the last couple of nights of our stay. The hotel helped us book our train tickets to Hong Kong and offered free shuttle bus service to the train station (5 minutes away).

Not a bad hotel, but there is definitely room for improvement.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, January 20, 2014
Dear Valued Guest,

Thank you for staying at The Westin Guangzhou and additionally we thank you for your constructive comments, which are highly appreciated. We apologize that your stay experience was not up to expectation as we take it seriously. We shall investigate your comments and action accordingly. The highlighted service areas mentioned will lead our exceptional satisfaction to next level. We look forward to welcoming you again for a renewing experience at The Westin Guangzhou.
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San Francisco, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 9, 2014

The staff was friendly and accommodating. Location of the hotel is close to metro. The rooms are well kept and with super comfy beds. Guangzhou east railway is within 15min walk. Plenty of shopping close by.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, January 20, 2014
Dear Valued Guest,

Thank you for taking the time to share your feedback during your recent stay at The Westin Guangzhou. We are delighted to read that you have been satisfied with the quality of our hotel and service. Your comments will give us the inspiration to consistently maintain the high standards which you have experienced during your stay with us. We look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Khabarovsk
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 7, 2014

Everything was great - so nice beds to sleep, so good 2 swimming pools to enjoy, location just the best - if you get there by metro - LinHeXi - Exit A - 3 min and here you are! Service is high.
I stayed there 1 day, after that went to SHZH - the location one more time surprised me - it was just 10 min by foot to East station where I caught the Fast train GZH-SHZH
The only thing that was a bit disappointed - to use 1 day inet connection you should pay extra 100 RMB - I just get used it's included in the room payment:)

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentosa Island, Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 2, 2014

One of the best in Guangzhou!

Highly reccomended.

F&B was all good and very impeccable service and quality.

Great for SPG members.

Ask for high floors.

In room dining is superb with the whole setup.

Keep it up!

Room Tip: City and Canton Tower view is the pick of the lot.
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subang Jaya, Malaysia
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 1, 2014

Me and my wife stayed at this hotel for 3 nights. We had a very busy shopping schedule around Guangzhou for 4 days straight. What we would like to compliment about the hotel is the atmosphere and the bed. It were really awesome, relaxing and the best bed we had ever have. We slept late almost every nights and woke up quite early the next morning and we woke up so refreshed. We also enjoy the room service especially the breakfast. It was on time.

I also has tried the gym and it was perfect too.

The only setbacks which for us was not quite expectable for Westin is the lobby area. I was huge but looked tired & so dim. I hope they can improve on this. On other note, the rooms is not quite sound proof as we could hear noises from guest next rooms late at night and early in the morning.

Overall is a great experience much to our expectations from Westin.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, January 6, 2014
Dear Guest, thank you for taking the time to share your stay experience with us. The Westin Guangzhou provided the Westin signature sensory welcome with Westin White Tea scent which leaves your stress at the door as all your 5 senses get greeted.

Furthermore, we are delighted to read that you have been satisfied with the quality of our hotel and services. Your comments will give us the inspiration to consistently maintain the high standards which you have experienced during your stay with us. We look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Guangzhou

Address: No.6 Linhe Middle Road, Tianhe District, Guangzhou 510620, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Guangzhou
#7 Business Hotel in Guangzhou
#7 Luxury Hotel in Guangzhou
#9 Romantic Hotel in Guangzhou
#12 Family Hotel in Guangzhou
#105 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Guangzhou 5*
Number of rooms: 446
Official Description (provided by the hotel):
Next to Shopping Malls & Restaurants Our hotel is adjacent to the CITIC Plaza, which is home to Fortune 500 companies, brand shops and many popular restaurants; a 5-minute walk distance from many other shopping/commercial malls and boutiques, such as Tai Koo Hui, Teemall, Grandview and Onelink.Transportation5 minute walking distance to the Guangzhou East Train Station-the southern gateway to Hong Kong; 45-minute travel from the International Baiyun Airport; modern subway system connects the hotel to all parts of the city, two direct subway lines to the airport. Room - Heavenly Spa, Heavenly Bath & ShowerOur Westin rooms which are 50sqm in size offer you the ultimate in comfort and technology including Westin's signature Heavenly Bed(R), invigorating shower and bath, wireless high speed internet access, flat screen television and IP Phones with cordless handset. Or choose our new WestinWORKOUT(R) Room to maintain your wellness routine and fitness regime in the privacy of your room. Bathrooms feature separate bathtubs and showers and makeup/shaving mirrors.Eat and drink well at Hotel - Five restaurants and two barsOur five restaurants and bars include an all-day dining venue, a Chinese restaurant offering the finest Cantonese specialties, a lobby lounge, a Latin American restaurant with live entertainment and a Cuban Cigar Lounge, and an upscale rooftop Italian restaurant and lounge boasting stunning city views. Spa and fitnessHeavenly Spa is a sophisticated urban sanctuary featuring a series of therapies and treatments, with the sole purpose of restoring your body's harmony and balance while shedding fatigue and stress.GeneralIn addition to a full-service spa, The Westin Guangzhou features an indoor pool, outdoor pool, Jacuzzi, sauna, hot & cold plunge pool, and 24-hrs fitness facility. Dining is available at one of the hotel's 5 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access. Business amenities at this 5-star property consist of a business center, a technology helpdesk, and limo/town car service. Event facilities include conference/meeting rooms, small meeting rooms, and a ballroom. This luxury hotel also offers executive floors, and a concierge desk. Onsite parking is complimentary. ... more   less 
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Also Known As:
The Westin Guangzhou Hotel Guangzhou
Westin Guangzhou

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