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“Great location - good value” 4 of 5 stars
Review of The Westin Guangzhou

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The Westin Guangzhou
5.0 of 5 Hotel   |   No.6 Linhe Middle Road, Tianhe District, Guangzhou 510620, China   |  
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Ranked #8 of 2,545 hotels in Guangzhou
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Great location - good value”
4 of 5 stars Reviewed February 13, 2013

This hotel is located next to IKEA, across from a decent sized park, and 10 min walk from the East train station. It's also conveniently located near a mall - with a fabulous international supermarket called "Jusco" -which sells international brand muesli bars and the like. Service at the hotel was good though friends of ours had trouble with the automatic locks in their room (to our horror we also discovered one morning that our room's automatic lock didn't work). We had the dinner buffet one night - the spread was average and only worthwhile if you had the 25% discount we had (as compensation for the lock issue). The breakfast buffet was so-so. Overall-good location - good sized rooms - modern decor and a very comfy stay - good weekend break from cramped Hong Kong!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, February 16, 2013
Dear Valued Guest,

Thank you for staying at The Westin Guangzhou and additionally we thank you for your constructive comments, which are highly appreciated. We apologize that your friends unhappy issue and dining experience was not up to expectation. We shall communicate your feedback to the related department and appropriate action has been taken accordingly. The highlighted service areas mentioned will lead our exceptional satisfaction to next level. We look forward to welcoming you again for a renewing experience at The Westin Guangzhou.
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881 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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Belgium
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 9, 2013

Great hotel, nice room, nice breakfast buffet, friendly staff. Their italian restaurant prego offers great views over guangzhou and the food was delicious (but pricy).

Would come here again. Had a nice walk around the hotel, there are nice shops, streets in walking distance

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, February 16, 2013
Dear Valued Guest,

Thank you for taking the time to share your feedback during your recent stay The Westin Guangzhou.

We are delighted to read that you have been overall impressed with the quality of our hotel and service. Your comments will give us the inspiration to consistently maintain the high standards which you have experienced during your stay with us.

We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandigarh, India
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 18, 2013

It was one of the three hotels, I stayed at in Tianhe district of Guangzhou during my business travel to China, and it can easily score up to be the best in the area. The hotel welcomes you with a typical Westin's refreshing scented ambience in its lobby and in its rooms. I requested them for a higher floor and they agreed to give me one on 20th floor, from where I had a great view of the Guangzhou city landscape with the iconic CITIC Plaza right in the foreground.The best thing about the room was its size, one of the biggest I have seen in non-suite rooms of hotels located in the center of commercial districts of any big city. Most of the staff were decent English speakers. The hotel's location is a primary advantage of any kind of traveler. You can easily find taxis queued up during office-going hours outside the lobby and its just a few minutes walk from the nearest subway stations (Linhexi or Guangzhou East station). I had great dining experiences in Prego, which is on the 40th floor. You can really have amazing views of the city from the restaurant, with the IFC and Canton tower all lit up and shining in the far in the evening. I tried the restaurant on the 1st floor, Qba on a saturday where they were having something called the 70s' Shanghai evening where they had performances of professional singers, presumably depicting the 70s times in Shanghai, which was interesting. Overall, a great stay, it was for sure.

Room Tip: Choose the one on a higher floor (around 20 or above) and which faces the IFC/Canton Tower.
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  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, February 16, 2013
Dear Valued Guest,

Thank you for taking the time to share your feedback during your recent stay The Westin Guangzhou.

We are delighted to read that you have been overall impressed with the quality of our hotel and service. Your comments will give us the inspiration to consistently maintain the high standards which you have experienced during your stay with us.

We look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou, China
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 6, 2013

It's my first time to stay at this hotel. I went there with my friend and her birthday was coming. When we entered the room there's a plate of fruit on the table. Surprisingly they also sent us some cakes as well as a birthday card, which really delighted my friend.
The bed was good as usual and everyone in the hotel was friendly and kind to us, from the bell attendent Joe to the Asst. FOM Tom...they impressed us a lot.
I really like the swimming pool, so even it's cool outside I still jumped into the outdoor swimming pool.
What's more, the location of this hotel is very good. You can walk to the railway station in 10 minutes and go to the shopping mall nearby by bus(one stop only). It's a good place for business guests.

Room Tip: The higher floor, the better
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, February 16, 2013
Dear Valued Guest,

The comments posted regarding your stay are very much appreciated by The Westin Guangzhou as constructive feedback is always well received. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 5, 2013

A nice hotel in the middle of Tianhe District, very close to the train station. The staffs are in general quite friendly but need much more training to reflect the service quality of the Westin brand.

The room is clean, well lit, and with great view.

The executive lounge is roomy and a great place to relax, the staffs there are more professional comparing to other sections of the hotel.

My dinner buffet experience was terrible, food quality was below average, food choices were much less than one would expect from a usual Starwood hotel, the food counters were understaffed, guests needed to wait for the girl to finish doing her Chinese noodles before she could run to the sushi bar to serve. The ice cream served was runny, and I was told the fridge was not functioning properly, I was also advised not to eat it if in doubt. Why was it served in the first place (in a Westin?).

Room Tip: Ask for a room that faces the TV tower.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGuangzhou, General Manager at The Westin Guangzhou, responded to this review, February 17, 2013
Dear Valued Guest,

Thank you for taking the time to let us know of your experience and your concern following your recent stay at The Westin Guangzhou. We are sorry to learn of your disappointment regarding your stay and I sincerely apologies for the service lapse caused to you on this occasion. Please be assured I have followed up with the relevant department heads concerning training and the all day dining restaurant feedback.

Once again, please accept my sincere apologies and thank you or your feedback. You have helped us stay in touch with the needs of our guests and allowed us the opportunity to review the standards we try so hard to maintain.

We hope that despite your disappointment on this occasion, you will allow us the opportunity to serve you again in the future.

Your Sincerely,

Carolyn Smith
General Manager
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Auckland Region, New Zealand
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 3, 2013

The development in Guangzhou made it rather difficult to find a place to stay as the options for 4-5 star hotels has increased. My friends and I spent 3 days/2 nights in Guangzhou and decided to stay in The Westin Guangzhou after seeing decent reviews online.

The hotel is very close to the Guangzhou East station where we caught the train from Hong Kong. The hotel offers a free shuttle and we made it to Westin under five minutes. The hotel is big and clean and the service was excellent. We were also able to check in early.

We stayed in a king deluxe room and we added an extra bed. The room is huge and spacious, even after adding an extra single bed. We stayed on the 27th floor and had a decent view. The bathroom amenities was complete with a big shower, bathtub, and toilet. The bed was huge and comfortable. Overall, the room was luxurious and comfortable.

They, however, only offered free wifi in the lobby. This is a huge letdown as we expected to be able to use the internet in our rooms for free.

Location wise, the hotel is about 5 minutes walk to the Lin Hexi subway station. It's quite convenient.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn S, General Manager at The Westin Guangzhou, responded to this review, January 11, 2013
Thank you for taking the time to share your feedback during your recent stay The Westin Guangzhou.

We are delighted to read that you have been overall impressed with the quality of our hotel and service. Your comments will give us the inspiration to consistently maintain the high standards which you have experienced during your stay with us.

We look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 1, 2013

This hotel is so close to the Guangzhou East station where one catches a fast train to Hong Kong. It is also near to the major shopping malls and restaurants, just a few minutes' taxi ride away. The concierge was very helpful - he helped to buy my train ticket for me. I only needed to pick it up from the concierge desk the next day, which saved me a trip to the station. But they provide free shuttle rides to the station. There is also a foreign exchange machine in its hotel lobby which changes money at a very good rate. I've never seen one like this in all my travels to so many countries! The room was spacious and very comfortable. My only minor complaint is that the hotel information leaflets or booklets in the room did not seem to provide information about opening times and prices of services of the business centre and spa. Due to my short stay, I did not have ample time to try out the spa facilities. And they charge for internet access in the room. But there is free access in the hotel lobby. I will definitely stay again and recommend this hotel to friends.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, February 17, 2013
Dear Guset,

Thank you for taking your time to share your wonderful experience during your stay at The Westin Guangzhou!

We are delighted to learn that you had an enjoyable stay with us and were impressed with our room, service and facilities. Next time, please explore more about our hotel and having time to experience Heavenly Spa by Westin. We look forward to welcome you again on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Westin Guangzhou

Address: No.6 Linhe Middle Road, Tianhe District, Guangzhou 510620, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Guangzhou
#6 Romantic Hotel in Guangzhou
#8 Luxury Hotel in Guangzhou
#9 Business Hotel in Guangzhou
#14 Family Hotel in Guangzhou
#104 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Guangzhou 5*
Official Description (provided by the hotel):
Next to Shopping Malls & Restaurants Our hotel is adjacent to the CITIC Plaza, which is home to Fortune 500 companies, brand shops and many popular restaurants; a 5-minute walk distance from many other shopping/commercial malls and boutiques, such as Tai Koo Hui, Teemall, Grandview and Onelink.Transportation5 minute walking distance to the Guangzhou East Train Station-the southern gateway to Hong Kong; 45-minute travel from the International Baiyun Airport; modern subway system connects the hotel to all parts of the city, two direct subway lines to the airport. Room – Heavenly Spa, Heavenly Bath & ShowerOur Westin rooms which are 50sqm in size offer you the ultimate in comfort and technology including Westin’s signature Heavenly Bed®, invigorating shower and bath, wireless high speed internet access, flat screen television and IP Phones with cordless handset. Or choose our new WestinWORKOUT® Room to maintain your wellness routine and fitness regime in the privacy of your room. Bathrooms feature separate bathtubs and showers and makeup/shaving mirrors.Eat and drink well at Hotel – Five restaurants and two barsOur five restaurants and bars include an all-day dining venue, a Chinese restaurant offering the finest Cantonese specialties, a lobby lounge, a Latin American restaurant with live entertainment and a Cuban Cigar Lounge, and an upscale rooftop Italian restaurant and lounge boasting stunning city views. Spa and fitnessHeavenly Spa is a sophisticated urban sanctuary featuring a series of therapies and treatments, with the sole purpose of restoring your body's harmony and balance while shedding fatigue and stress.GeneralIn addition to a full-service spa, The Westin Guangzhou features an indoor pool, outdoor pool, Jacuzzi, sauna, hot & cold plunge pool, and 24-hrs fitness facility. Dining is available at one of the hotel's 5 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access. Business amenities at this 5-star property consist of a business center, a technology helpdesk, and limo/town car service. Event facilities include conference/meeting rooms, small meeting rooms, and a ballroom. This luxury hotel also offers executive floors, and a concierge desk. Onsite parking is complimentary. ... more   less 
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Also Known As:
The Westin Guangzhou Hotel Guangzhou
Westin Guangzhou

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