I have been visiting Guangzhou for many years, stayed in the Grand Hyatt this time around and was very happy with my stay.
I have given it a five rating overall because of it's comparative offering in Guangzhou but to compare to Hong Kong the service still needs tightening up, mainly on the simple things (e.g. missing butter at the breakfast buffet, bread knife not sharp enough to cut the breakfast breads...) (I compare to HK as 1 it is so close and also it is so hard to beat the top Hong Kong hotels for service (I frequently stay in Shangri-la, Conrad, JW Marriott, Mandarin in Hong Kong if you want to know what I am comparing it to (though I often end up back at the Excelsior due to their very good service and great value..) - but my comments on the Grand Hyatt are me being picky - but then it is a five star... Other than this service was very friendly and with a smile which counts for a lot.
When you factor in the price compared to Hong Kong it is miles better value so the five rating can be said to be very deserved.
It is very "business" and is not a showy hotel, but I like it that way. The hotel rooms are an interesting design and I have heard some collegues not want to stay there for that reason but personally I liked it as a change from the standard type rooms you get in so many places.
As other reviews have noted unfortunately the area around the hotel is being developed for the upcoming Asian games so if you want to walk from the hotel don't wear your best shoes as a lot of building work and muddy areas but can't blame the hotel for this but something to bear in mind when picking your hotel - for me it made no difference.
Collegues who stayed at the Ritz Carlton did a comparison - they liked the "showy" nature of the Ritz, more of the gold paint.... but the Grand Hyatt is more functional business.
I will certainly stay here again.
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- Also Known As:
- Grand Hyatt Guangzhou Hotel Guangzhou
- Guangzhou Grand Hyatt
- Guangzhou Hyatt