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“Great hotel” 4 of 5 stars
Review of Grand Hyatt Guangzhou

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Grand Hyatt Guangzhou
5.0 of 5 Hotel   |   No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China   |  
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Super Smart Saver
Ranked #9 of 2,780 hotels in Guangzhou
Hong Kong
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
8 helpful votes 8 helpful votes
“Great hotel”
4 of 5 stars Reviewed March 19, 2013

The hotel is conveniently located in the financial district. The room is large and modern, and the bed is comfortable. Although I went on a business trip, I believe it will also be a good hotel choice for couples. The food is excellent, especially the breakfast buffet.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, March 21, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou as your home away from home during your visit to the city. We are delighted to learn that your stay with us was overall enjoyable. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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524 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Boca Raton, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2013

The hotel is modern and clean, and the service is great. They really try their best to make your trip as enjoyable as possible. The only downside was that the buffet food prices were extremely high. While the food quality and selection was great, $40 for breakfast is a bit steep. Overall a great place to stay.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, March 18, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou during your visit to the city.We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 16, 2013 via mobile

Just returned from another stay at this hotel and again they performed very well. Rates are good for the standard and I see this hotel as a haven in a pretty crazy city!
So rooms are spacious, rain shower is just great, good selection of sport and movie channels to pass those jet lagged nights.

Used room service on a number of occasions and the food is just great, plus the restaurants in this hotel are also very good, tried the buffet and the steak restaurant both of which are great.
Free wifi, great service, staff are helpful and kind.

All in all a great property highly recommended

Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, March 18, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou as your home away from home during your visit to the city. We are delighted to learn that your stay with us was overall enjoyable. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 3, 2013

Wonderful hotel in the business district. Service, rooms and the buffet are excellent. I like the rooms design and furniture which could be from a boutique hotel.
The lounge is perfect for business meeting which is important in China.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, March 8, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou during your visit to the city.We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
48 reviews 48 reviews
33 hotel reviews
Reviews in 23 cities Reviews in 23 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed February 26, 2013 via mobile

I was there for a trade show. The organizer has been very helpful from the beginning of the event planning. Our group got all the attention required and I deeply appreciate it very much. Rooms are modern and new. The lounge is awesome and the band is great. Love it !

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, March 1, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou during your visit to the city.We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
283 reviews 283 reviews
176 hotel reviews
Reviews in 115 cities Reviews in 115 cities
348 helpful votes 348 helpful votes
5 of 5 stars Reviewed February 25, 2013

The staff are all well motivated and happy to serve in any way they can. As readers of the reviews here will be aware the rooms are large and 'funky' and the controls take some working out. The feel of the public areas is quite spacious and well laid out. Food and rooms service is just fine, however the wine is very expensive indeed and glass measures are on the mean side (a pity). In all, reliable service and experience.

Room Tip: Higher is better, best be overlooking Mall of the World area rather than other sides (where building...
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, March 1, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou as your home away from home during your visit to the city. We are delighted to learn that your stay with us was overall enjoyable. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
british columbia
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 20, 2013

This hotel is located in the new part of the City closed to where the Asia Olympics took place. It is located next to the Mall of the World with many brand named shops. The pedestrian mall / garden above the mall offers an excellent stroll to the Asia Olympics site. A metro station is located in the mall.

Being in the new part of the City, there are buildings around the hotel still under construction. Lucky for us, it was the Chinese New Year holiday and thus construction stopped during this period. One should check with the hotel to obtain an understanding of the possible daytime noise.

If you need a taxi, you should call reception to ensure a taxi is called or held for you. Otherwise, it may be a few minutes wait for one. Also have the address of the hotel or the district handy as some taxi drivers may not know exactly where the hotel is located. Our taxi driver dropped us off across the street to the back entrance of the hotel because of the one way streets in the area.

The rooms were nice with a comfortable bed, large moveable flat screen TV, desk, shower, and a small stand-in tub, separate small vanity area with a tall swivel mirror, separated toilet room. While the washroom facilities are innovative designed, they were impractical.

Complimentary drinking water was provided as well as WIFI. Staff was friendly and courteous and addressed our questions and concerns.

The buffet breakfast was excellent with a wide selection of Asian and Western items. There was a wait to get a seat at 9am, but the hotel offered juice and pastries in the waiting area.

Room Tip: Avoid the rooms facing construction.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review, March 1, 2013
Dear Guest,
Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Guangzhou. We would like to take this opportunity to express our appreciation for your valuable suggestions and constructive feedback. We look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Guangzhou

Address: No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Guangzhou
#8 Spa Hotel in Guangzhou
#9 Luxury Hotel in Guangzhou
#9 Casino Hotel in Guangzhou
#9 Family Hotel in Guangzhou
#9 Romantic Hotel in Guangzhou
#113 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Guangzhou 5*
Reservation Options:
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Also Known As:
Grand Hyatt Guangzhou Hotel Guangzhou
Guangzhou Grand Hyatt
Guangzhou Hyatt

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