We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 2,046 Guangzhou hotels

Grand Hyatt Guangzhou: Traveler Reviews

5.0 of 5
No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Hotel amenities
Grand Hyatt Guangzhou
Enter dates for best prices
Check-in Check-in Check-out Check-out
Show Prices
Compare best prices from top travel partners
Booking.com Expedia.com Travelocity
and 10 more sites!
89%
Ranked #12 of 2,046 hotels in Guangzhou
Most recent review
Write a Review

440 reviews from our community

Traveler rating
    202
    188
    45
    3
    2
See reviews for
Families
12
 
Couples
15
 
Solo
25
 
Business
124
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Impeccable service and posh!”
5 of 5 stars Reviewed February 8, 2013 via mobile

The staffs has been very friendly, helpful and courteous. We only stayed one night, but was very impressed with the level of their service.
The buffet is extensive. All the staffs speak English.
The amenities and facilities in the room makes you feel pampered.
I would definitely choose this hotel again without hesitation if we go to Guangzhou again.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask odm_post about Grand Hyatt Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review
February 17, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou as your home away from home during your visit to the city. We are delighted to learn that your stay with us was overall enjoyable. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“beautiful stylish hotel”
5 of 5 stars Reviewed January 27, 2013

My second visit to this hotel, and one of my favorites. The rooms are huge, and so well appointed. It has all the bells and whistles! I travel to Asia a lot, this hotel has the best breakfast buffet i have every come across. Had a massage at the hotels spa which is not cheap, but was just what i needed after a long flight. The spa is great!! Staff are really good. This one of my favorite hotels that i have stayed in. Only place to stay in Guangzhou!

Room Tip: Breakfast is a highlight.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Perth_AustraliaPhil about Grand Hyatt Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review
February 17, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou as your home away from home during your visit to the city. We are delighted to learn that your stay with us was overall enjoyable. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Beautiful Hotel. Happening city.”
5 of 5 stars Reviewed January 22, 2013 via mobile

Stayed recently for two nights. New hotel (three yrs old). Beautifully appointed. Excellent club facilities. Views around hotel were nice. One of the nicest hotels I have stayed throughout Asia. Highly recommend.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask The Fraser Family from Halifax, NS about Grand Hyatt Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review
February 17, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou as your home away from home during your visit to the city. We are delighted to learn that your stay with us was overall enjoyable. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Top Contributor
60 reviews 60 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
“They should relocate this property to the USA”
2 of 5 stars Reviewed January 21, 2013

If your looking for an Asian Hotel experience, you need to avoid this property. Rooms are well appointed, all electronic bells & whistles, however rooms are small like a stateroom on a good cruise ship. I expect this small space in Tokyo, however in this area?
Food is overpriced, not very good even under western standards. Its stuffy like a Ritz, and priced like the Ritz, however lacks any charm.

Room Tip: I stayed on the club floor designated room which was terrible.Since this is their best and I am a Di...
See more room tips
  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask DRuben1330 about Grand Hyatt Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review
February 17, 2013
Dear Guest,
Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Guangzhou. We have noted your comments on the room design and food price. Rest assured, I have already informed our management team to look into these comments and take immediate action to improve our facilities and service moving forward. We would like to take this opportunity to express our appreciation for your valuable suggestions and constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro
Top Contributor
159 reviews 159 reviews
32 hotel reviews
Reviews in 40 cities Reviews in 40 cities
127 helpful votes 127 helpful votes
“Second stay, again great”
5 of 5 stars Reviewed January 13, 2013

An excellent hotel, up to its 5 star standard, but not the top best. Very convenient location for business district, shopping and strolls. About 10 minutes taxi ride from train station to Hong Kong. The dinner buffet is spectacular and highly recommended if you want varied food while in Guangzhou. The rooms are spacious, although the bath room lay-out is confusing. Rooms with a view on the Canton Tower are the best deal. Also confusing is the two-leg elevator use whereby you always have to do a transit on the reception floor on one of the higher floors. Staff is excellent. With some rethinking and redesigning this hotel could improve a bit more. Still, highly recommended as one if the top 10 hotels in Guanzhou.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask DutchCarioca about Grand Hyatt Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghgz, Manager at Grand Hyatt Guangzhou, responded to this review
February 17, 2013
Dear Guest,
Thank you for choosing Grand Hyatt Guangzhou as your home away from home during your visit to the city. We are delighted to learn that your stay with us was overall enjoyable. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Grand Hyatt Guangzhou
Check-in Check-in Check-out Check-out
 
 
Sofitel Guangzhou Sunrich
Great value on a similar hotel
Guangzhou, Guangdong
4.5 of 5 stars 370 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Guangzhou
Family-friendly
The Garden Hotel Guangzhou
The Garden Hotel Guangzhou 4.0 of 5 stars 1,841 reviews
Romantic
Q-City Hotel
Q-City Hotel 3.5 of 5 stars 36 reviews
Near the beach
Chimelong Hotel
Chimelong Hotel 4.5 of 5 stars 1,072 reviews
Great value
Royal Marina Plaza
Royal Marina Plaza 4.0 of 5 stars 124 reviews
Show Prices ABS:HotelCheckRates-d308431?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d2070648?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d304945?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d630963?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Guangzhou hotels
Sofitel Guangzhou Sunrich 4.5 of 5 stars 370 reviews Hilton Guangzhou Tianhe 4.5 of 5 stars 158 reviews Oakwood Premier Guangzhou 4.5 of 5 stars 75 reviews Shangri-La Hotel Guangzhou 4.5 of 5 stars 1,165 reviews
Show Prices ABS:HotelCheckRates-d1901388?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d2038688?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d2643167?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d626880?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 2,046 hotels in Guangzhou, ranked by popularity

Been to Grand Hyatt Guangzhou? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Grand Hyatt Guangzhou

Also Known As:
Grand Hyatt Guangzhou Hotel Guangzhou
Grand Hyatt Guangzhou Hotel
Guangzhou Grand Hyatt
Guangzhou Hyatt
Address: No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Region: China > Guangdong > Guangzhou
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 2,046 hotels in Guangzhou
Price Range: $$$
Hotel Class:5 star (5*)
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Agoda, Cheap Tickets, Venere, Otel, Olotels, Priceline, Hotels.com, Ctrip DaoDao, HotelsClick and Tingo so you can book your Grand Hyatt Guangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Grand Hyatt Guangzhou, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Grand Hyatt Guangzhou
Enter dates & see best prices*
Check-in Check-in Check-out Check-out
Show Prices