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Grand Hyatt Guangzhou: Traveler Reviews

5.0 of 5
No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Hotel amenities
Grand Hyatt Guangzhou
Ranked #9 of 2,033 hotels in Guangzhou
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433 reviews from our community

Traveler rating
    202
    182
    45
    3
    1
See reviews for
Families
11
 
Couples
15
 
Solo
25
 
Business
120
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Malmo, Sweden
Top Contributor
55 reviews 55 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
“One of best”
5 of 5 stars Reviewed November 12, 2012

A rather new hotel in a construction area. A park is near by. The new buildings are in many colors during the night.
The hotel is special. The reception is on the 22 floor. You have to go there before entering you room, which can be far below. The service is fantastic and you feel really welcome.
The rooms are spacious with a spa-department, which was very impressive.

The hotel pool/spa area is good for a 5 star hotel, but for one coming from Northern-Europe - not having a sunroof connected to the pool was a miss.

The breakfast was fantastic. You can choose between three chefs: one making steam/dumpling dishes; another woke; and the third western stile dishes.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sgud about Grand Hyatt Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy H, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review
November 18, 2012
Dear Guest, Thank you for your comments. We really apprciate with your details information, that's good for our operations. Your wording is the most energy for our hard work. Thank you for choosing Grand Hyatt Guangzhou, hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yowie Bay, New South Wales, Australia
1 review
“Excellent Service”
5 of 5 stars Reviewed November 9, 2012

First time reviewer, that's how much this Hotel impressed me, the service, attention and food are the highlights of my 8 night stay at the Grand Hyatt, well done. The food in this Hotel (and I ate at evry restaurant) including the buffett is amazing. If you are travelling for business like I was, this hotel offers a secure and relaxing place to stay. Standout is the Hotel staff, they make this place tick and are the reason I have changed Hotels to now always stay at the Grand Hyatt when in Guangzhou.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Brett1971_12 about Grand Hyatt Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy H, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review
November 12, 2012
Dear Brett, thank you for your comments of our hotel and appreciate for your recommendation in webside with so much details. We will be providing the best service continously, hope to see you soon. Thank you!
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Oslo, Norway
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Very good, but not so practical!”
4 of 5 stars Reviewed October 30, 2012

Stayed two nights in this pleasant hotel. The best was the quality of both the breakfast and the buffet lunch. Very nice selection of quality dishes indeed. On the negative side was the impracticality of the room layout. The bathroom was in bits and pieces and somewhat difficult to move around in. And why having a huge shower area and just a square bathtub with not enough room in it for anybody except children. Also the fact that you would have to go to the top floor to find the reception and then change elevator to go down onto your own floor is silly. However, I guess there are reasons for this kind of arrangement. All the staff were really helpful and attentive. The spa was nice, but should ideally offer some 30 or 45 minute treatments for those in a hurry.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask oistein about Grand Hyatt Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy H, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review
November 9, 2012
Dear Oistein, Thank you for choosing our hotel. Your comments are important for our operations and we will follow up with them. Thank you very much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Amazing breakfast!”
5 of 5 stars Reviewed October 2, 2012

The room is well designed and very modern. Stayed for one night in April and really enjoyed. The breakfast was amazing, Canton style: the dim sum, fresh juice, and the service was very excellent also.

The only strange thing is that the lobby is on the 20ish floor, a bit trouble some when you check in or out.
Highly recommended!

Stayed April 2012, traveled on business
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Ask Shanghaisingapore about Grand Hyatt Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy H, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review
October 5, 2012
Dear Guest, Thank you for your comments, appreciated! We hope that you will choose our hotel again next time,we will try our best to provide the best service continuously, thank you very much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Great Experience”
5 of 5 stars Reviewed September 18, 2012

Stayed there for 2 nights attending a conference end August. Wonderful experience as can be expected from a grand hyatt. Bedroom was siAble, fantastic furnishings. Neat things like swing out TV, basin accessible from 3 sides, rain shower. The only strange thing was the sitting tub which was difficult to get in and out of.
breakfast spread was huge, with something for every taste. Lunch buffet enormous, and definitely 5 star.
I'd stay there again anytime.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ReginaldSLin about Grand Hyatt Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy H, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review
September 24, 2012
Dear Reginalds, thank you for your comments of our hotel, appreciated for the value information which is good for our operations. Hope can meet you next time. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Guangzhou

Also Known As:
Grand Hyatt Guangzhou Hotel Guangzhou
Grand Hyatt Guangzhou Hotel
Guangzhou Grand Hyatt
Guangzhou Hyatt
Address: No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Region: China > Guangdong > Guangzhou
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 2,033 hotels in Guangzhou
Price Range: $$
Hotel Class:5 star (5*)
Reservation Options:
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