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“Excellent Service” 5 of 5 stars
Review of Grand Hyatt Guangzhou

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Grand Hyatt Guangzhou
5.0 of 5 Hotel   |   No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China   |  
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Ranked #9 of 2,781 hotels in Guangzhou
Yowie Bay, New South Wales, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Excellent Service”
5 of 5 stars Reviewed November 9, 2012

First time reviewer, that's how much this Hotel impressed me, the service, attention and food are the highlights of my 8 night stay at the Grand Hyatt, well done. The food in this Hotel (and I ate at evry restaurant) including the buffett is amazing. If you are travelling for business like I was, this hotel offers a secure and relaxing place to stay. Standout is the Hotel staff, they make this place tick and are the reason I have changed Hotels to now always stay at the Grand Hyatt when in Guangzhou.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy H, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review, November 12, 2012
Dear Brett, thank you for your comments of our hotel and appreciate for your recommendation in webside with so much details. We will be providing the best service continously, hope to see you soon. Thank you!
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Oslo, Norway
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 30, 2012

Stayed two nights in this pleasant hotel. The best was the quality of both the breakfast and the buffet lunch. Very nice selection of quality dishes indeed. On the negative side was the impracticality of the room layout. The bathroom was in bits and pieces and somewhat difficult to move around in. And why having a huge shower area and just a square bathtub with not enough room in it for anybody except children. Also the fact that you would have to go to the top floor to find the reception and then change elevator to go down onto your own floor is silly. However, I guess there are reasons for this kind of arrangement. All the staff were really helpful and attentive. The spa was nice, but should ideally offer some 30 or 45 minute treatments for those in a hurry.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy H, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review, November 9, 2012
Dear Oistein, Thank you for choosing our hotel. Your comments are important for our operations and we will follow up with them. Thank you very much!
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Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 2, 2012

The room is well designed and very modern. Stayed for one night in April and really enjoyed. The breakfast was amazing, Canton style: the dim sum, fresh juice, and the service was very excellent also.

The only strange thing is that the lobby is on the 20ish floor, a bit trouble some when you check in or out.
Highly recommended!

Stayed April 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy H, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review, October 5, 2012
Dear Guest, Thank you for your comments, appreciated! We hope that you will choose our hotel again next time,we will try our best to provide the best service continuously, thank you very much!
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Singapore, Singapore
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 18, 2012

Stayed there for 2 nights attending a conference end August. Wonderful experience as can be expected from a grand hyatt. Bedroom was siAble, fantastic furnishings. Neat things like swing out TV, basin accessible from 3 sides, rain shower. The only strange thing was the sitting tub which was difficult to get in and out of.
breakfast spread was huge, with something for every taste. Lunch buffet enormous, and definitely 5 star.
I'd stay there again anytime.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy H, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review, September 24, 2012
Dear Reginalds, thank you for your comments of our hotel, appreciated for the value information which is good for our operations. Hope can meet you next time. Thank you again.
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Denmark
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 4, 2012

Helpful and service oriented staff makes up for the terrible interior.

Somebody has gone out of their way to make this hotel stand out, with the result that it makes no sense. The rooms are build like mazes, making it impossible to move around at night, without hitting every single wall in the room. The bath tub is basically just a square box with knobs that makes no sense what so ever. Don't even get me started on the fact that the lobby is on the 22nd floor, with no way of getting out of the hotel, except switching elevator in the lobby. This means that if you are on the 5th floor, you will have to take the elevator 17 floors up, before going 22 floors down.

Still there are some great things about the place. The location is smack down in the middle of the new part of time and it is close to the metro and all of the newer attractions in town. The a la carte restaurant is so so, but the buffet restaurant is fantastic and worth a visit night after night.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy H, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review, September 24, 2012
Dear Behrendorff, really apprciated for your comments and they are good for our operations. Thank you for choosing our property and wish you have a nice day, thank you!
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Hong Kong
Senior Contributor
39 reviews 39 reviews
38 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 21, 2012

We spent one night in the hotel. We took the Explore Package and were very impressed by the services provided in this package. First, the hotel staff picked us up at the Guangzhou East Station and drove us to the hotel in a very comfortable car. Upon our arrival, we received a warm welcome and were brought straight to our hotel room where we had the check-in process in our own room. The breakfast at the Market Cafe offered varieties of food which was good.
However, the room was a bit small. Though I get used to the layout of most Hyatt hotel rooms where the shower is in the middle of the room, this one in Guangzhou is a bit inconvenient to use the hand basin and the shower. Besides, the lobby area on the 22nd floor was extremely small and very inconvenient to change lifts. The waiting area on the G/fl was even smaller that it was a bit embarrassing to stand there to wait for friends!! It doesn't look like Hyatt Group Hotel. Location wise, it seems to be in a business/ office area without shops around.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy H, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review, August 29, 2012
Dear Ronnie, your information is important for our operations, thank you for your feedback. It's convenient to reach to large shopping mall which is nearby our hotel, please kindly be aware if necessary. Thank you and hope to see you again.
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Hong Kong, China
Top Contributor
64 reviews 64 reviews
45 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 20, 2012

This is a new hotel and one of Hyatt's new more contemporary trendy designs, but i liked it a lot. The location is in the new CBD and perfect and loved the view and surrounding area. The new shops and other points of interest are also nearby. Great restaurants in this hotel and the breakfast and dinner buffets are worth it and makes you not want to leave the hotel !

  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy H, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review, August 29, 2012
Dear Michael, appreciated for your feedback and hope you will continue to choose our hotel. Have a nice day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Guangzhou

Address: No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Guangzhou
#8 Spa Hotel in Guangzhou
#9 Luxury Hotel in Guangzhou
#113 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Guangzhou 5*
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Also Known As:
Grand Hyatt Guangzhou Hotel Guangzhou
Guangzhou Grand Hyatt
Guangzhou Hyatt

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