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“Different stay different welcome” 4 of 5 stars
Review of InterContinental Taif

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InterContinental Taif
5.0 of 5 Hotel   |   Airport Road, Taif 21944, Saudi Arabia   |  
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Ranked #1 of 17 Hotels in Taif
Boston, Massachusetts
Top Contributor
164 reviews 164 reviews
52 hotel reviews
Reviews in 41 cities Reviews in 41 cities
157 helpful votes 157 helpful votes
“Different stay different welcome”
4 of 5 stars Reviewed December 6, 2013

Back again and given that here are only 3 more reviews since my review of May, you do know that this hotel is not on the major tourist map. See my review for the room dinning description. The renovations are still ongoing and intact there is lot more construction and bedlam. The staff who welcomed me last time were not present. Despite my Gold Ambassador status this time no upgrade, no fruit, no acknowledgment. So I guess the level of training of the reception staff is too variable.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OsmanMoh, Manager at InterContinental Taif, responded to this review, January 4, 2014
We are appreciative to your valued feedback and be sure that we are always here for your service and satisfaction.
Apology for any slippery and we reassure you that your comfort and experience is our objective.

Thanks again and hope to welcome you back in your hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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42 reviews from our community

Traveler rating
    11
    13
    10
    6
    2
See reviews for
9
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26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Any
English first
Riyadh, Saudi Arabia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 13, 2013

I stayed at his hotel for about 4 days and I must say I had an excellent time in Taif. Rooms are spacious, excellent amenities. Sleep was good. Their breakfast menu was same almost every day. But overall, It was an excellent stay.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 11, 2013

I stayed in this hotel in September 2013,The wheather in al taif was very good ,u will not feel the hot wheather of Saudi-Arabia,the hotel is very old,and sure it needs new renovation,the room was very clean and the service was very good.But the beds were ver small even for normal people.The decoration was very old but I enjoyed my stay too much.
The wheather in summer is the best.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OsmanMoh, Director of Sales at InterContinental Taif, responded to this review, September 18, 2013
Dear Amet R,

On behalf of Taif Intercontinental team I would like to express my gratitude and appreciation for choosing Taif Intercontinental Hotel for your sty and thanks for taking time to complement us with your valued feed back which is really valuable and considered.

Looking forward to welcome you in Taif Intercontinental Hotel

for
Mustafa Afifi
Director Of Sales
Taif Intercontinental Hotel KSA
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Jeddah, Saudi Arabia
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 7, 2013

This hotel is over 20 years old is only two story's high but very large with large corridors and VERY friendly staff.

The rooms are luxurious and well maintained, the lobby is undergoing renovation. The bathrooms are amazing with a great selection of toiletries and very clean bed sheets and towels.

I will certainly come here again for business or with my family.

Room Tip: There are no amazing views at any angle, and this is the second time I stay here at different rooms...
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OsmanMoh, Manager at InterContinental Taif, responded to this review, September 9, 2013
Dear Dr. KamiliaKK

Intercontinental Taif is always proud to service you. Thanks a lot for your appreciation & comments, which is shared with our valued team as a motivator and ignition to keep it up.
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Jeddah, Saudi Arabia
Top Contributor
76 reviews 76 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed July 10, 2013

To be fair we only used the public areas and the restaurant.

The hotel looks like it hasn't been touched since the 1970s- we stopped off for lunch, encouraded by the excellence of the Jeddah hotel.

It was fairly late and they had obviously decided not to replenish the buffet, so rather than pick at scraps we ordered a la carte. We were a party of 6, and it rapidly became clear that the hotel's only concern was to establish the billing arrangements. we were asked 4 times whether the bill was a single one or if we were paying separately, before anyone took any sort of order. The food was very variable ( New recipe for gazpacho. 1 Open cold tin of tomato soup. 2. Pour into bowl. 3. Serve.) Apart from the joy on our colleague's face (he is an executive at Hilton) a grim experience.

Poor value, poor service. Jaded decor We would not recommend.

  • Stayed July 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Service
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IHGCare, Guest Relations Manager at InterContinental Taif, responded to this review, July 30, 2013
Dear garygillathens,

Thank you for taking the time to share your comments online. It is truly unfortunate that you were not satisfied with the level of service received on this visit. I have your feedback documented and this will be forwarded to management to consider for improvements needed on site. We take the confidence our guests place in us to rectify unsatisfactory circumstances.

Again, thanks for your review and our apologies for the shortcomings.

Sincerely,

Pam G
Case Manager
IHGCare
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Boston, Massachusetts
Top Contributor
164 reviews 164 reviews
52 hotel reviews
Reviews in 41 cities Reviews in 41 cities
157 helpful votes 157 helpful votes
5 of 5 stars Reviewed May 9, 2013

This grand old hotel has been here since 1976. You can see that in the furniture, the radio/clock specially is a classic late 60s early 70s art-deco relic. They have maintained it fairly well given that is essentially a not for profit property. There is nothing around this location it is very close to airport and quite a distance from the Taif city.

Right now is undergoing a major renovation of the hotel lobby so that entire was closed off. I was here on business the entire hotel was empty. The rooms were very comfortable and bathrooms huge with white marble every where. The bed was very comfortable. The work area is an old classical desk. There are 2 bathrooms in the suite, however the smaller one does come with a shower. There is a large sitting area with TV. Both rooms had independent climate control. There is hassle FREE WiFi in the entire hotel which is great.

I got the best reception for Ambassador gold member at this hotel (very surprised). Since I was in a suite already they didn't upgrade me but Khalid sent me a huge fruit basket, Arabic coffee, dates, nuts and more water. I think that was very nice of them. Mohammed Al Zahrani at the check in was excellent and professional. They had initially told me that the conference I was at had covered my meals but after I had dinner they apologized and said it was an error meals were not covered, but they wouldn't charge me for it. I know this area very well it is rare that a hotel accepts responsibility and covers their mistakes. I appreciate both Khalid and Mohammed Zahrani.

Breakfast is standard with an egg station and other stuff. Nothing spectacular but for this location it is quiet good. The dinner buffet is the standard in these hotels but the grills and other menu items were good. The only thing lacking was a choice of salads. All the staff were very polite and helpful. Including the Keralite manager in the restaurant (sorry can't remember his name) and Younis the waiter at breakfast.

Compared to Intercontinental Dar Al Iman in Madina the staff here is extremely professional and did actually feel as if in an ICH hotel. It pays to acknowledge your customers.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 19, 2013

Lovely hotel, the young gentleman at the Reception was very helpful and very polite. The staff and service was great. Room needs some up dating, however, very clean and very comfortable. Really enjoyed my stay. As usual, great InterContinental standard. Can't fault anything.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about InterContinental Taif

Address: Airport Road, Taif 21944, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Makkah Province > Taif
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 17 Hotels in Taif
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Taif 5*
Number of rooms: 179
Official Description (provided by the hotel):
At an elevation of 1,700 metres (5,577 feet), InterContinental Taif occupies a lofty perch in one of the Kingdom’s most desirable resort areas. Cool breezes and abundant sunshine complement natural and man-made treasures such as Al Hada Mountain, Shubra Palace and King Fahd Park. Shoppers can browse traditional souqs for crafts, spices and perfumes. ... more   less 
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