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“Location,service and comfort together. Wish to stay again” 4 of 5 stars
Review of Anwar Al Madinah Moevenpick Hotel

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Anwar Al Madinah Moevenpick Hotel
5.0 of 5 Hotel   |   P.O. Box 41340 | Central Zone, Medina, Saudi Arabia   |  
Hotel amenities
Ranked #6 of 116 Hotels in Medina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Location,service and comfort together. Wish to stay again”
4 of 5 stars Reviewed May 1, 2014 via mobile

Stayed there 5-12 April 2014 with family in a quad room of 7th floor. Simply feel at home. Room boy named Ahmad a egyptian impressed me. He daily on specific time knocked door ask for make of room if we were busy and asked to come again after one hour he use to come again. Hotel is adjacent to Ladies prayer area. Only Ladies have to travel long for offering Salam at Rodha Mubarak. Good hotel good location better staff free wi-fi and free car parking as against Safwah Royal Orchid Makkah where they charge 15 Ryals per hour parking Chrges. Wish to live there again.
Manzoor Ahmah
Faisalabad
Pakistan

  • Stayed April 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdy G, General Manager’s Administrator at Anwar Al Madinah Moevenpick Hotel, responded to this review, May 2, 2014
Dear Valued Guest

First Of All, we would like to thank you for your positive review concerning your recent stay at our hotel. It is very rewarding to learn that our Hotel aspects met your expectations and that the quality of services provided by the hotel team came up to your liking.
Looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Moevenpick Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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384 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Turkish first
  • Any
English first
Colombo, Sri Lanka
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 27, 2014

Stayed for 4 nights with family. Booked a triple bed superior room for four of us. The room is relatively small but was OK for all of us. While the room was manageable, the bathroom was very small and was not of a 4 star standard. Housekeeping was ok, and our rooms were cleaned everyday. Interestingly, for room service (food) and laundry I had to pay in cash instantly and it is a bother as the hotel staff will not have change and you have to wait before they get it. In once instance, the change was given to me the next day after a reminder.
Two good things about the hotel is the location and buffet breakfast. The location is literally a few steps away from the Masjid e Nabawi (which I found as the most beautiful mosque in the world, both inside and outside) and very convenient to be at the mosque at prayer times. There are a number of shops in the 1st two floors of the hotel and a big supermarket (Bin Dawood) at the basement. The buffet breakfast was a huge spread and simply too good.
In Madinah, the eating options seem to be a bit limited but we found a new International Restaurant in the ground floor of the hotel. This restaurant is run by the hotel and open from 4.30-11.30 pm and serves indian, Italian, Turkish, Oriental and Continental cuisines and we found it quite good and reasonable in terms of price.
Overall we had a great stay and probably will stay again due to its location and breakfast though room especially bathroom was a big disappointment.

  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdy G, General Manager’s Administrator at Anwar Al Madinah Moevenpick Hotel, responded to this review, April 29, 2014
Dear Valued Guest

First Of All, we would like to thank you for your positive review concerning your recent stay at our hotel. It is very rewarding to learn that our Hotel aspects met your expectations and that the quality of services provided by the hotel team came up to your liking. Also we have reviewed your complaint mentioned in the review, therefore, we do apologize for any inconvenience caused and rest assured that all your comments are taken into consideration. Thus, those comments were directed to the heads of department concerned in order to take the proper action against this issue and to make sure that such problem will be well handled in the future.
Looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Moevenpick Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 27, 2014

Stayed here for 2 nights and got upgraded to one of the rooms on Haram Tower (A) which had an excellent view of the Haram Mosque since the hotel was quite occupied. The receptionist of the hotel displayed a very good sense of customer service and professionalism. Wished I had taken his name so that he could be made an example to the rest in the hotel.

The room that I got upgraded to was quite a spacious one with 3 single beds. Everything about it was generally fine except for the shower which was not working properly. Breakfast was quite well-spread and generous with middle eastern and continental european flavours.

On the other hand, the staff at the Coffee Break cafe I thought was very rude especially those behind the pizza and shawarma counter. Customers were made to wait for long after ordering their food without being called or informed if their food are ready or not.

Generally, it is a very good hotel to stay in Medina due to its very close proximity to the Haram Mosque (but so are most of the 5-star hotels there ) but I think the prices are a bit too outrageous.

  • Stayed April 2014, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdy G, General Manager’s Administrator at Anwar Al Madinah Moevenpick Hotel, responded to this review, April 29, 2014
Dear Valued Guest

First Of All, we would like to thank you for your positive review concerning your recent stay at our hotel. It is very rewarding to learn that our Hotel aspects met your expectations and that the quality of services provided by the hotel team came up to your liking. Also we have reviewed your complaint mentioned in the review, therefore, we do apologize for any inconvenience caused and rest assured that all your comments are taken into consideration. Thus, those comments were directed to the heads of department concerned in order to take the proper action against this issue and to make sure that such problem will be well handled in the future.
Looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Moevenpick Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed April 23, 2014

My family and I stayed at this hotel when we went for Oumra a couple of days ago. The location is amazing, 2 steps away from the Haram. Rooms are spacey, breakfast buffet was amazing, a mall, a have-it-all supermarket located within and shops surrounding made it easier for us to get what we want (simple day to day things to souvenirs for our families). Staff in general were nice, however I stayed there for four days and they failed to provide me with proper wifi connection. The house keeping service, if asked to return later, will probably not come unless you call them.

I would highly recommend staying at this hotel due to Haram proximity and general good service.

Stayed April 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdy G, General Manager’s Administrator at Anwar Al Madinah Moevenpick Hotel, responded to this review, April 25, 2014
Dear Valued Guest

First Of All, we would like to thank you for your positive review concerning your recent stay at our hotel. It is very rewarding to learn that our Hotel aspects met your expectations and that the quality of services provided by the hotel team came up to your liking.
Looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Moevenpick Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 23, 2014

i stayed at this hotel last june. The staff were extremely helpful especially the man that operates the lifts( i think his name is munawar). The Breakfast was amazing with many different varieties available. the location too was ideal as it is 10 metres from the marble. The staff on the Executive floor was also very nice and helpful. i would definitely stay here when i visit next inshallah.

Room Tip: Executive floor offers free snacks and coffee.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdy G, General Manager’s Administrator at Anwar Al Madinah Moevenpick Hotel, responded to this review, April 25, 2014
Dear Valued Guest

First Of All, we would like to thank you for your positive review concerning your recent stay at our hotel. It is very rewarding to learn that our Hotel aspects met your expectations and that the quality of services provided by the hotel team came up to your liking.
Looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Moevenpick Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 17, 2014 via mobile

Location was brilliant, however most hotels in Madinah are. The service was ridiculously poor. The rooms were never cleaned. Nobody would answer the phone so you will need to come down to reception. The worst part of the hotel was the lifts. 6 lifts for 14 floors and several thousand rooms. The wait time is so frustrating not to mention your squared between people. Food at the hotel is very expensive. Room was ok but very poor for the standards of 'the largest hotel in Madinah'. All in all this hotel reeks of a hotel that's getting by on past reputation forgetting all about customer service.

  • Stayed April 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdy G, General Manager’s Administrator at Anwar Al Madinah Moevenpick Hotel, responded to this review, April 20, 2014
Dear Valued Guest
We have read your review with a great concern and would like to thank you for the feedback you were so kind to give on your recent stay at our Hotel “Anwar Al Madinah Moevenpick”.
Therefore, we do apologize for any inconvenience caused and rest assured that all your comments are taken into consideration. Thus, those comments were directed to the heads of department concerned in order to take the proper action against this issue and to make sure that such problem will be well handled in the future.
Looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Moevenpick Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 13, 2014

Staff was unprofessional. Had no idea which restaurant serves the breakfast thats included in rate. Told me to go to second floor and ask around.

Otherwise the location is great. Hotel has a mall inside.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdy G, General Manager’s Administrator at Anwar Al Madinah Moevenpick Hotel, responded to this review, April 15, 2014
Dear Valued Guest

First Of All, we would like to thank you for your positive review concerning your recent stay at our hotel. It is very rewarding to learn that our Hotel aspects met your expectations and that the quality of services provided by the hotel team came up to your liking. Also we have reviewed your complaint mentioned in the review, therefore, we do apologize for any inconvenience caused and rest assured that all your comments are taken into consideration. Thus, those comments were directed to the heads of department concerned in order to take the proper action against this issue and to make sure that such problem will be well handled in the future.
Looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Moevenpick Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Anwar Al Madinah Moevenpick Hotel

Address: P.O. Box 41340 | Central Zone, Medina, Saudi Arabia
Location: Saudi Arabia > Al Madinah Province > Medina
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Medina
#6 Luxury Hotel in Medina
#8 Best Value Hotel in Medina
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Anwar Al Madinah Moevenpick Hotel 5*
Number of rooms: 1295
Official Description (provided by the hotel):
The Anwar al Madinah Mövenpick Hotel is Madinah’s largest hotel. It offers extensive facilities for families, individual travellers and leisure groups. As well as being the nearest hotel to the Prophet’s Mosque, it is also close to all main attractions in Madinah. The hotel is directly linked to the shopping mall with underground parking. Close to Masjid Al Nabawi, the Anwar al Madinah Mövenpick Hotel is located in the centre of the commercial district. It is the nearest hotel to the Ladies’ Prayer Entrance. ... more   less 
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Also Known As:
Anwar Al Madinah Moevenpick Hotel Medina

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