The best of this hotel is the location, just steps away from Masjid Alnabawi, shopping areas and restaurants available all around.
The staff seems to be very busy !!, they barely respond to our simple requests and quireis!
I think the best place to stay is where you feel that you are welcomed and handled with care not as part of the job!
Rooms are clean, breakfast is reasonable,
Generally, thank you Hilton for accommodating us and make our visit and prayers in Almasjid Alnaboi a lifetime unforgetable experience.
We will be back Inshaa Allah.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for choosing to stay at Madinah Hilton. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.
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With regards to your comments regarding team member we have taken a note and action has been taken. This should not have been the case, and I have personally followed up to ensure that the appropriate corrective actions are immediately taken.
We look forward to seeing you again in the future. Thank you for pointing out areas we can improve on. I am sure you will allow us another opportunity to demonstrate your comments were not made in vain.
We place great value on your custom, and your continued relationship with Hilton. I look forward to welcoming you once more to Madinah Hilton and any of our Hilton Family of Hotels worldwide in the near future.
Saeed Ur Rahman
Director of Quality
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.