This was my first visit to the city and stayed in the hotel for 4 nights in late March 2012. As a traveling female and not Arabic nor Urdhu's speaker, the English speaking main staff, convenience to the Nabawi mosque and restaurants / stores as well as comfort were must requirements which this hotel provided.
The hotel was listed as 5* due to the proximity / location to the main mosque. The rooms, lobby, restaurants and amenities are very basic, not a 5* quality.
The hotel is within steps away from restaurants, food vendors and shops. The hotel is in a very safe area. I had walked around past midnights several times and not once encountered any issues. It's a great place to stay for single females and families.
The rooms, elevators, lobby were small, cramped and rather old that need revitalizing. But, the entrance of the hotel is literally less than 10 steps from the entrance of the mosque ground. The hotel is also steps away from one of the main women's (entrance # 25) and men's entrances.
The hotel was not as luxurious as the hotel I stayed in Mecca (Intercontinental Dar Al Tawhid), but it provided the same convenience and type of services. Great staff, approachable, accessible and always courteous; some spoke decent English. Room services were great and came within 20 mins. The room is cleaned on a daily basis. The breakfast was definitely a lot better than the one in Mecca. The warm food were actually warm. The pastries and fruits were less desirable. The American coffee (gotta have those to stay awake) and juices were great. The reception guys need to smile a bit more, but they were helpful. All my request for wake up call (after sleeping only 1.5 hrs - 2hrs max) requests were important and always get called without fail.
The hotel provided basic amenities. The Wi-Fii worked great in the room. Towels and bathroom toiletries were replenished daily. Bed made up daily; carpets vacuumed daily. Clean, just a bit cramped and old. Lots of elevators and convenient if you'd like to bring chairs to sit on from the concierge rather than scrambled looking for it in the mosque.
The only very small cons would be as follows. The hotel needs a bit revitalizing. The bathroom floors can be mopped more often; doors and tiles chipped fixed. Also what's up with the wired windows and windows that can't be fully opened? Was disappointed that I couldn't take great pictures of the mosque from my room with the excellent view of the mosque.
In summary, was glad to stay in the hotel, may want to stay there again in the future but in much higher floors. Hopefully it'll get some revitalization before my return.
Get the room facing the masjid / mosque. Despit the wired window, it's still pleasant to look...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.