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“Besides being close to haram there was nothing good about τнǝ stay.” 1 of 5 stars
Review of Shaza Al Madina

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Shaza Al Madina
5.0 of 5 Hotel   |   King Fahad Road | P.O. Box 25517, Postal Code 41476, Building No# 2943, Central Area, Medina, Saudi Arabia   |  
Hotel amenities
Ranked #3 of 116 Hotels in Medina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Besides being close to haram there was nothing good about τнǝ stay.”
1 of 5 stars Reviewed June 4, 2012

Firstly when I checked in τнǝ reception staff could not find my booking.then we finally got to our rooms which were a double deluxe αи∂ junior suite,they were small,dirty carpets αи∂ there was no tea or coffee.it was only after being there for 3 out of our 7 nights we saw that there were nicer junior suites that were not vacated.τнǝ breakfast service was slow αи∂ staff were rude.variety at breakfast was very little compared to other 5 star hotels.τнǝ daily cleaning of rooms was not good αи∂ water had to be paid for,whereas other hotels give complimentary water.I would not recomend this hotel to anyone.it is dull,dreary αи∂ seems very old.another negative is hadeeth αи∂ quraan aayats all over τнǝ bedroom.it is very rude αи∂ disrespectful.

  • Stayed May 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, E-Commerce Executive at Shaza Al Madina, responded to this review, June 6, 2012
Dear Ms. Adilah,

Thank you very much for posting the above esteemed review.

We are deeply regretful for the unhappy experience you may have encountered during your stay at Shaza Al Madina. Please note that your comments has raised and discussed with the concern departments who confirmed to carefully reviewing the whole process and implementing the relevant training required. We are making every effort to ensure that such incidents do not occur in the future.

We hope these incidents will not mar your impression of our hotel and we hope you will give us the opportunity to serve you with impeccable service, upon your next visit to Al Madinah Al Munawarah.

With Sincere Regards,
Mahmoud Nagy
E-Commerce Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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485 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Indonesian first
  • Turkish first
  • Any
English first
Durban
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 31, 2012

We recently stayed at shaza al madina for umrah. The hotel was excellent value for money.
Advantages:
1. Close to haram(Especially for ladies section)
2. Close to eating places(front and behind the hotel)
3. Family friendly - organised a baby cot etc for the child. This was excellent service
4. Housekeeping was brilliant - Always punctual and ever willing to assist

Areas for improvement:
1. Breakfast - Can improve on providing a bigger variety of warm foods and maybe some sea food and lamb dishes
2. Business Center - was not functioning during our stay.
3. Kitchen staff(breadmakers) - Were very rude on certain occasions. This should not be the case in a 5 star hotel.Very bad attitude towards non -arabs.
4. The Hotel should make a small dining section for general use. There are tables and chairs but only for the use of the hotels restaurants.

Overall:
was a good stay. Would most definitely make use of it again.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, E-Commerce Executive at Shaza Al Madina, responded to this review, June 4, 2012
Dear Valued Guest,

Thank you very much for posting the above esteemed review.

We were delighted to read that you liked our hotel location, housekeeping service as well as our hotel atmosphere.

Please note that your comments has raised and discussed with the concern departments who confirmed to carefully reviewing the whole process and implementing the relevant training required. We will also include your feedback and opinion when we review our facilities and services in the near future.

We hope you will give us the opportunity to welcome you again in the future and upon your next visit to Al Madinah Al Munawwarah.

With Sincere Regards,
Mahmoud Nagy
E-Commerce Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 24, 2012

I fully recommend to stay in this hotel. You can benefit from its location near to Haram, delicious meal and superior excellent service.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, E-Commerce Executive at Shaza Al Madina, responded to this review, May 26, 2012
Dear Mr. Khahil,

Thank you for taking the time to write such a fantastic review about your stay at Shaza Al Madina during your visit to Al Madinah Al Munawarah.

We work very hard to ensure that our guests feel right at home at our hotel and we hope you will give us the opportunity to serve you with impeccable service, upon your next visit to Al Madinah Al Munawarah.

We look forward to welcoming you back to Shaza Al Madina in the near future.

With Sincere Regards,
Mahmoud Nagy
E-Commerce Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
egypt
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 22, 2012

good value also nice location closed to haram nabawy enough ; it is also closed to restaurant area and dar eltaqua hotel
i advice to stay there it is ok

  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, E-Commerce Executive at Shaza Al Madina, responded to this review, May 24, 2012
Dear Mr. Ahmed,

Thank you for taking the time to write such a fantastic review about your stay at Shaza Al Madina during your visit to Al Madinah Al Munawarah.

We consider it a distinct privilege to have had you as a guest and we would be honored to welcome you back to Shaza Al Madina in the near future.

With Sincere Regards,
Mahmoud Nagy
E-Commerce Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 19, 2012

It was really a Great Experience to have the new kind of their service concept, Arrival welcoming with Zamzam in a bowl served from tradition pot of mud, arabic coffee and dates, staff at bell desk were polite friendly. Restaurant with open kitchen my wife and kids enjoyed the food and staff very friendly I remember Azhar was very helpful. Room service was quick. Hotel ambiance lively, entirely new design room's decor and It was a good feeling of being like at home. I wish to come again Inshallah.

Warm Greetings from South Africa

Room Tip: I fully recommend this hotel to my family members and friends
See more room tips
  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, E-Commerce Executive at Shaza Al Madina, responded to this review, May 21, 2012
Dear Mr. Tayyab,

Thank you for taking the time to write such a fantastic review about your stay at Shaza Al Madina during your visit to Al Madinah Al Munawarah.

We were delighted to read that you liked our staff attitude, breakfast buffet as well as our hotel interior design. We consider it a distinct privilege to have had you as a guest and we would be honored to welcome you back to Shaza Al Madina in the near future.

With Sincere Regards,
Mahmoud Nagy
E-Commerce Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmadi, Kuwait
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 14, 2012

One of the newest 5 star hotels in Madina, very elegant furnishings, unique ambiance, friendly staff and well presented and tasty food. The suite we stayed in was amazing and very convenient for a large family with three bedrooms, three bathrooms and one large living room. The room service was efficient and so was the housekeeping service. Apart from being a little crowded when fully booked it is the perfect destination for muslim worshippers who want to be in the vicinity of the "Masjid Al Nabawi" where the Prophet Mohammad PBUH lays.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, E-Commerce Executive at Shaza Al Madina, responded to this review, May 15, 2012
Dear Ms. Mayush,

Thank you for taking the time to write such a fantastic review about your stay at Shaza Al Madina during your visit to Al Madinah Al Munawarah.

We were delighted to read that you enjoyed our hotel decoration, staff attitude, food quality, room service, housekeeping service as well as our hotel location.

We consider it a distinct privilege to have had you as a guest and we would be honored to welcome you back to Shaza Al Madina in the near future.

With Sincere Regards,
Mahmoud Nagy
E-Commerce Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 13, 2012

We booked 4 rooms here and stayed for 10 days during April 2012. This is definately not a five star hotel - i won't even give it a 3 star rating. Staff are miserably unfriendly - be prepared to be completely ignored by the waitors at breakfast and treated with complete disrespect by the reception. The room cards have to be reset at reception every single day - sometimes even twice a day. Rooms are very very filthy and we had to call house keeping every day to have the rooms cleaned. Sometimes our rooms were only cleaned after 9 pm. The bathrooms were NEVER cleaned. The carpets have disgusting stains all over them and were never vacuumed. This is the worst hotel we have ever stayed in. I will never stay here again and definately will not recommend it to anyone. We met many South Africans at the hotel and everybody shared our opinion of this hotel.Don't make the mistake of staying here.

  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShazaAlMadina, E-Commerce Executive at Shaza Al Madina, responded to this review, May 14, 2012
Dear Ms. Zakera,

Thank you very much for posting the above esteemed review.

We are deeply regretful for the unhappy experience you may have encountered during your stay at Shaza Al Madina. Please note that your comments has raised and discussed with the concern departments who confirmed to carefully reviewing the whole process and implementing the relevant training required. We are making every effort to ensure that such incidents do not occur in the future.

We hope these incidents will not mar your impression of our hotel and we hope you will give us the opportunity to serve you with impeccable service, upon your next visit to Al Madinah Al Munawarah.

With Sincere Regards,
Mahmoud Nagy
E-Commerce Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shaza Al Madina

Address: King Fahad Road | P.O. Box 25517, Postal Code 41476, Building No# 2943, Central Area, Medina, Saudi Arabia
Location: Saudi Arabia > Al Madinah Province > Medina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites
Hotel Style:
#3 Luxury Hotel in Medina
#6 Family Hotel in Medina
#7 Best Value Hotel in Medina
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shaza Al Madina 5*
Number of rooms: 469
Official Description (provided by the hotel):
Shaza Al Madina is the only luxury hotel in the area with a contemporary Eastern design. The hotel sets incomparable levels of hospitality, elegance and state-of-the-art technology. Ideally located at the doorsteps of the Masjid Al Nabawy in Medina, only 150 M. The hotel enjoys a perfect location within the heart of the city and only a short 20 minutes (15 KM) drive from Prince Mohammad Bin Abdulaziz International Airport. Shaza Al Madina two dining options include an open show kitchen, which serves fusion cuisine. Shaza Al Madina’s intimate interiors are filled with mood lighting, created by international designer Morten Hansen of LWD Dubai, in association with calligrapher Mounir Al Sharaani, Egyptian lighting designer Randa Fahmy and with photographic installations by acclaimed Peter Sanders. The hotel’s walls were decorated by Soraya Sanders, famous for her traditional Arabic designs. Fresh and creative cuisine can be tasted at the Shalimar lounge. For a unique blend of North African, Persian and South-East Asian delights, guests are welcome to visit the airy Arabesque Restaurant. Rooms at the Shaza Al Madina are elegant and create the atmosphere of peacefulness. Shaza Al Madina is the ultimate hotel experience in the Middle East, a modern icon where exclusive Arabian luxury meets state of the art facilities. The hotel is designed to cater to every possible need and transport guests to a place of serenity and luxury, a unique haven for the modern traveller who expects only excellence in service and an exquisite ambiance. ... more   less 
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Also Known As:
Shaza Al Madina Hotel Medina
Shaza Al Madina Al Madinah/Medina

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