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“this hotels should be 4 * or less” 3 of 5 stars
Review of Mercure Al Khobar

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Mercure Al Khobar
5.0 of 5 Hotel   |   Prince Turki Bin Abdul Aziz | St Corniche Eastern Province, Al Khobar 31952, Saudi Arabia   |  
Hotel amenities
Ranked #10 of 53 hotels in Al Khobar
Al Ahsa, Saudi Arabia
1 review
“this hotels should be 4 * or less”
3 of 5 stars Reviewed March 28, 2012

we were staying in this hotels for 2 days with my fmaily, marxh 25till 27 , 2012
really this hotel must be 4 * or less
the shape of hotel from out saide is great but inside is not
my commentes,
the rooms corridoer is keeps noise from any one pass there ,
the bath room showre not fixed both rooms
the bath room towers is old and in bad shape.
u can listinging to ur nighber in other room not good insuallation
the furnsher is normal u can notice some dirty on the room or table
the price was so high regarding to hotel service and conation.
iwas staying in 5* hotel in khobar they were excellent not this hotel which is 4 * or less
please if ur looking for 5* satrs hotel remove this hotel from ur mind it is not 5 but 4 and less

Room Tip: do not range this hotel in 5 * hotel it is 4 and less
See more room tips
  • Stayed March 2012, traveled with family
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayman A, Front Office Manager at Mercure Al Khobar, responded to this review, October 10, 2013
Dear Valued Guest

Thank you for choosing Mercure hotel alkhobar, as we always pay attention to the remarks of our guests in order to improve our service.

we are looking forwards to welcomes you again at Mercure Hotel Alkhobar.

Ayman Al Banawy
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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58 people have reviewed this hotel

Traveler rating
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    3
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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  • English first
  • French first
  • Italian first
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English first
A TripAdvisor Member
3 of 5 stars Reviewed February 18, 2012

Nice location , new hotel , my room were junior suites : nothing special
toilet just o.k
firm bed
view not bad
restaurant o.k
staff average
lobby o.k
room amenities o.k


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  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayman A, Front Office Manager at Mercure Al Khobar, responded to this review, October 10, 2013
Dear Valued Guest

Thank you for choosing Mercure hotel alkhobar, as we always pay attention to the remarks of our guests in order to improve our service.

we are looking forwards to welcomes you again at Mercure Hotel Alkhobar.

Ayman Al Banawy
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 28, 2012

I checked into the hotel a couple of weeks ago at about 9pm. The AC in the room was extremely noisy, the lights would not work, the handle of the tap came off, the locker wouldn't lock, and yes there was no welcome drink. The hotel wanted a day to fix all these, and the next evening their staff spent about 2 hours in my presence and still could not fix it all.
The bathroom had a shower cubicle which hardly gives any space to move. They finally changed my room after 4 nights.
Almost all the rooms are in some dark alley, and the windows in the rooms do not open. I need to step out every time I need some fresh air.
In my two weeks to stay, the hotel forgot to make the room up twice. I came back after 11 hours and the room was exactly the way I left it.
They forget to pick the laundry, and at times the laundry comes back after 2 days. Once I got back wet clothes on hangers from the laundry. The laundry is outsourced, and the laundry prices are almost double that of the laundry prices any other hotel in the town.
Three glasses on the facade have been broken ever since - these are visible from the lifts. The glasses on the facade have not been cleaned in ages, and the artificial plants in their lobby are quite worn-out.
They also boast of a chair with a broken arm, in their restaurant - this arm bites you every time end up touching it there.
Some of the equipment in the gym is badly, and the attendants hardly know anything about work-outs. The staff in the gym has been pulled out of their housekeeping staff.
They don't care. You stay or your leave. I have tried writing to almost everyone including the GM in the hotel, but the hotel does not believe in responding to e-mails.You only have speak to them.

Room Tip: Please do not end up in a room with a shower cubicle. Insist for a bathtub. Get the room cleaned aga...
See more room tips
  • Stayed January 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayman A, Front Office Manager at Mercure Al Khobar, responded to this review, October 10, 2013
Dear Valued Guest

Thank you for choosing Mercure hotel alkhobar, as we always pay attention to the remarks of our guests in order to improve our service.

we are looking forwards to welcomes you again at Mercure Hotel Alkhobar.

Ayman Al Banawy
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shropshire, England
Top Contributor
97 reviews 97 reviews
69 hotel reviews
Reviews in 56 cities Reviews in 56 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed January 25, 2012

Nice clean room, more variety at breakfast than most Saudi hotels in this price bracket, good wifi, friendly service. The evening meals are no roaring hell, but once again they're competitive for Saudi. Think of it in UK terms as a hotel that just scrapes into the bottom of the Four Star category and you'll know what you're getting. It's easy to criticise, but this is Saudi Arabia and unless you pay a very great deal more you're not going to find better and you may very well experience worse. The contracting and construction businesses in Khobar, Dammam and Jubail are booming and most of the people here are here on business -- you wouldn't come here on holiday unless you had family in the neighbourhood. When I leave here I'm flying to Abu Dhabi for a week's holiday and I will stay there in a genuine Five Star hotel with good breakfasts and excellent evening meals, and I will pay less for the room thatn I paid here -- but that's the difference between the UAE and Saudi.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayman A, Front Office Manager at Mercure Al Khobar, responded to this review, October 10, 2013
Dear Valued Guest

Thank you for choosing Mercure hotel alkhobar, as we always pay attention to the remarks of our guests in order to improve our service.

we are looking forwards to welcomes you again at Mercure Hotel Alkhobar.

Ayman Al Banawy
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed December 30, 2011

We stayed for our nephews wedding, the towels in the bathroom are pretty worn out, staff are not aware of what's going on, we requested car at 430 am and it came at 530 am we nearly missed our flight.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayman A, Front Office Manager at Mercure Al Khobar, responded to this review, October 10, 2013
Dear Valued Guest

Thank you for choosing Mercure hotel alkhobar, as we always pay attention to the remarks of our guests in order to improve our service.

we are looking forwards to welcomes you again at Mercure Hotel Alkhobar.

Ayman Al Banawy
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mercure Al Khobar

Address: Prince Turki Bin Abdul Aziz | St Corniche Eastern Province, Al Khobar 31952, Saudi Arabia
Location: Saudi Arabia > Eastern Province > Al Khobar
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 53 hotels in Al Khobar
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mercure Al Khobar 5*
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