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“We didn't know what to expect.......” 5 of 5 stars
Review of Hilton Garden Inn Krasnodar

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Hilton Garden Inn Krasnodar
4.0 of 5 Hotel   |   Krasnaya St., 25/2, Krasnodar 350000, Russia   |  
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Ranked #1 of 52 Hotels in Krasnodar
Staffordshire, UK
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
92 helpful votes 92 helpful votes
“We didn't know what to expect.......”
5 of 5 stars Reviewed May 4, 2014

Our first time in Russia...
After a long day flying in via Moscow, the hotel was a real treat. We stayed for 5 days.
Nothing was too much trouble
Our room was spotlessly clean always
The staff were warm, welcoming and polite and smiled!
Their English was good and we had no difficulties at all. (bearing in mind that our Russian was non-existent.
The bar was good and staff helpful and attentive
They booked taxis for us
They opened a bottle of wine for us in our room (It had been a gift to us so we felt we had to drink it!!!)
We really cannot fault it at all.
Not the cheapest place to stay, but we have no issues as to the value
Would recommend this hotel to anyone
They were helpful beforehand with all visa requirements, and were helpful by e-mails etc etc
They helped make our trip to visit our daughter a real treat!
No hesitation at all about returning
Would do so tomorrow
100%
thank you

Room Tip: We had a "triple" which was two kings and a very comfortable "put you up" - with...
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zorica N, Генеральный директор at Hilton Garden Inn Krasnodar, responded to this review, May 5, 2014
Dear Steve,

Thank you for taking the time to share your experience about your recent stay at our hotel. We'll share your positive comments with all team members. I am delighted to hear that you have enjoyed your stay and we have met your expectations. We strive to constantly improve the quality and the level of our guest service and we do our best to satisfy our guests. You Can Count On Us. Guaranteed.

We look forward to welcoming you back soon at Hilton Garden Inn Krasnodar.

Best Regards,
Zorica Nicholas
General Manager
Hilton Garden Inn Krasnodar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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372 reviews from our community

Traveler rating
    254
    93
    18
    5
    2
See reviews for
23
32
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257
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
moscow, Russia
1 review
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed April 23, 2014

Was my first time in Krasnodar. the location of this hotel is excellent, right on the main street, which is pedestrian and with many activites. starbucks couple of blocks away. very comfortable rooms, but what made the difference was really the team. smiling, creating contact it was really a plus !

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zorica N, Генеральный директор at Hilton Garden Inn Krasnodar, responded to this review, April 25, 2014
Dear Guest,

Thank you for taking the time to share your experience about your recent stay at our hotel. I am delighted to hear that you have enjoyed your stay and we have met your expectations. We strive to constantly improve the quality and the level of our guest service and we do our best to satisfy our guests. You can count on us!

We look forward to welcoming you back soon at Hilton Garden Inn Krasnodar.

Best Regards,
Zorica Nicholas
General Manager
Hilton Garden Inn Krasnodar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed April 12, 2014

It was my second visit to this pleasant hotel, all is very good organized, clean, and welcoming.
Even the security gentlemen guiding you to the underground parking. Room Service pricing are for Russia very decent. I can advise this hotel to all business and leisure travelers.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zorica N, Генеральный директор at Hilton Garden Inn Krasnodar, responded to this review, April 14, 2014
Dear Guest,

Thank you for taking the time to share your experience about your recent stay at our hotel. We'll share your positive comments with all team members. I am delighted to hear that you have enjoyed your stay and we have met your expectations. We strive to constantly improve the quality and the level of our guest service and we do our best to satisfy our guests.

We look forward to welcoming you back soon at Hilton Garden Inn Krasnodar.

Best Regards,
Zorica Nicholas
General Manager
Hilton Garden Inn Krasnodar
+7 (861) 210-20-30
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed March 27, 2014

Nice modern hotel, English speaking staff, very large choice of breakfast, well situated in town with lots of restaurants & shopping around although the own restaurant is good as well. Nice rooms, spacious, ...

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zorica N, Генеральный директор at Hilton Garden Inn Krasnodar, responded to this review, March 31, 2014
Dear Guest,

Thank you for taking the time to share your experience about your recent stay at our hotel. We'll share your positive comments with all team members. I am delighted to hear that you have enjoyed your stay and we have met your expectations. We strive to constantly improve the quality and the level of our guest service and we do our best to satisfy our guests.

We look forward to welcoming you back soon at Hilton Garden Inn Krasnodar.

Best Regards,
Zorica Nicholas
General Manager
Hilton Garden Inn Krasnodar
+7 (861) 210-20-30
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Top Contributor
76 reviews 76 reviews
51 hotel reviews
Reviews in 51 cities Reviews in 51 cities
183 helpful votes 183 helpful votes
5 of 5 stars Reviewed March 22, 2014

The best hotel in the city, no doubt. New, with perfect service, good location on the main street, free wi-fi and underground parking for guests. A bit expencive, but if you are on business trip, it's ok

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zorica N, Генеральный директор at Hilton Garden Inn Krasnodar, responded to this review, March 25, 2014
Dear Guest,

Thank you very much for your kind feedback! We'll share your positive comments with all team members.

I am delighted to hear that you have enjoyed your stay and we have met your expectations. We strive to constantly improve the quality and the level of our guest service and we do our best to satisfy our guests.

We look forward to welcoming you back soon at Hilton Garden Inn Krasnodar.

Best Regards,
Zorica Nicholas
General Manager
Hilton Garden Inn Krasnodar
+7 (861) 210-20-30
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gibraltar
Senior Contributor
45 reviews 45 reviews
37 hotel reviews
Reviews in 31 cities Reviews in 31 cities
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed March 18, 2014

I stayed here a couple of times in February. Both times I enjoyed my stay. The hotel is located on the Main Street with lots of restaurants, cafés and bars nearby. The hotel is too a good Hilton standard with professional friendly staff who all speak English. The rooms are comfortable and all have wifi access although at weekends and evenings it can be very slow. The breakfast is a huge selection with everything you could ever want and for lunch and evening meal there is plenty of choice. Room service is also available with plenty of choice. There is even a small shop next to reception that sells snacks and basic products. I would definitely recommend this hotel to anyone who stays in Krasnador.

Room Tip: Higher the room the better for quietness
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas W, Генеральный директор at Hilton Garden Inn Krasnodar, responded to this review, March 19, 2014
Dear Guest,

Thank you very much for your kind feedback! We'll share your positive comments with all team members.

I am delighted to hear that you have enjoyed your stay and we have met your expectations. We strive to constantly improve the quality and the level of our guest service and we do our best to satisfy our guests.

We look forward to welcoming you back soon at Hilton Garden Inn Krasnodar.

Best Regards,
Anna Tsimplova
Executive Assistant Manager
Hilton Garden Inn Krasnodar
+7 (861) 210-20-30
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
delhi
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed March 17, 2014

Started in a standard room but moved to a suite, as we were staying several weeks. Good rooms, suite was small but very good. Restaurant and bar good, if expensive, lots of cafes & restaurants nearby though. Couple of theatres also nearby. Shopping area a 10 min walk.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas W, Генеральный директор at Hilton Garden Inn Krasnodar, responded to this review, March 18, 2014
Dear Guest,

Thank you for taking a moment to share your experience. I am happy to hear you liked our hotel. We do our best to provide the highest level of service and make your stay comfortable. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Kind regards,

Anna Tsimplova
Executive Assistant Manager
Hilton Garden Inn Krasnodar
+7 (861) 210-20-30
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Krasnodar

Address: Krasnaya St., 25/2, Krasnodar 350000, Russia
Phone Number:
Location: Russia > Southern District > Krasnodar Krai > Krasnodar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #1 of 52 Hotels in Krasnodar
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Garden Inn Krasnodar 4*
Number of rooms: 165
Official Description (provided by the hotel):
Have a refreshing and successful stay at the Hilton Garden Inn Krasnodar, conveniently situated in the heart of the financial, business, shopping and entertainment areas of the city. Relax and refresh in a modern Guest Room and which features an LCD TV with a variety of premium channels and an in-room refrigerator. Stay connected to your business with our complimentary high-speed internet access and complimentary secure remote printing through PrinterOn(R) and work in comfort at the large desk in our ergonomic chair designed by Herman Miller. Upgrade to a spacious Suite to enjoy additional space, a separate living area and bedroom. Wake up to a delicious cooked-to-order breakfast or enjoy an evening meal in the Restaurant of HGI Krasnodar where our skilled chefs use the best seasonal ingredients to create memorable and innovative local and international dishes. Unwind after dinner with your favorite drink in the cozy HGI Bar. Stay in shape with a rejuvenating workout in the fitness center during your stay, host a meeting for up to 70 people in one of 3 meeting rooms and work while away from home in our business center which offers a variety of contemporary business facilities. ... more   less 
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