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“Some great positives, only minor negatives” 4 of 5 stars
Review of Hotel Europe

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Hotel Europe
4.0 of 5 Hotel   |   Baikalskaya St., 69, Irkutsk 664047, Russia   |  
Hotel amenities
Ranked #9 of 18 Hotels in Irkutsk
London, United Kingdom
Top Contributor
94 reviews 94 reviews
38 hotel reviews
Reviews in 47 cities Reviews in 47 cities
52 helpful votes 52 helpful votes
“Some great positives, only minor negatives”
4 of 5 stars Reviewed February 1, 2011

Stayed here in late December, when it was -25C outside. Not that central but only a 20 min walk to the centre so wasn't complaining much. Hilariously Russian luxury - marble, brass, weird art, red carpets. Nice rooms, well stocked toiletries. Superb buffet breakfasts but get in there early, as all the good stuff gets taken and not replaced. Lots of Mongolian and Siberian businessmen drinking brandy with their breakfasts. Try to avoid a first floor room directly over the kitchen and restaurant and you'll be kept awake by loud music until 1am. Only other complaint was that, despite agreeing in advance to us paying a half day rate for a late checkout, they tried to fleece us for a full additional day. Eventually, they relented, when shown email proof of the prior agreement.

  • Stayed December 2010, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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149 reviews from our community

Traveler rating
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    30
    8
    5
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11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Polish first
  • Russian first
  • Spanish first
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English first
Tempe
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 27, 2010

Arriving in front of the hotel I was impressed by its huge entrance. Then again, the Russian seem to have a thing for big entrances. Unfortunately the service awaiting me behind those doors could not live up to the promise. It is not a bad hotel, the room was nice the bed is very comfortable, it is the service I have a problem with in Russia. Europe Hotel was no exception. It doesn't matter whether it was room service or the service at the restaurant. But overall I had a nice time and coming back to Irkutsk I'd probably stay at Europe Hotel again.

  • Stayed September 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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mediterranean
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 7, 2010

stayed there for two nights in July 2010. Had a double room which was very small but clean and comfortable with nice amenities and WiFi in the room. Breakfast was OK.
When we asked for two keys to our room (one for each of us) they weren't able to give us so we had to coordinate going in & out of the room with the one key we had. Also the hotel was covered in scaffolding when we were there and we couldn't open a window or draw the curtains for some light due to the workers.
Many of the staff didn't know english - luckily for me there were other guests there who knew both English & Russian. That said, they were very kind in arranging tea-pots with boiling water and a cup for me whenever I asked for them so that I could make myself tea to help fight the sore throat I had.
but all in all, it was a positive experience.

  • Stayed July 2010, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trondheim, Norway
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed October 28, 2008

We were delighted when our taxi took us to this hotel. Tall, white pillars, and a tall, beautiful building with an impressive entrance.

The rooms were nice, and the beds comfortable. We enjoyed our stay here!

The location is a bit away from the centre, but a 15-20 minutes nice walk downtown was not any problem, we walked past many of the traditional wooden houses on the way, and passed the exciting market.

If I can complain about anything, it will be the service-mindedness of the employees at the hotel. It gave us some frustration, to say the least. We asked the ladies in the reception to help us make a phone call to our travel agent in Irkutsk. It was very clear to us that this call would be made when the ladies themselves felt like it (thus not anytime soon), and when they were finished talking and giggling to eachother about whatever they had been doing in the weekend. We almost missed our excursion.

The service was horrible in the restaurant, unfortunately. Perhaps we were unfortunate with our waitress, some of the others seemed nicer, but it is not nice to eat in an expensive restaurant when the waitress keeps sighing and rolling her eyes at us, and stands and stares, constantly. I would recommend people to eat out instead, but there are no restaurants in the immediate surroundings.

I would absolutely consider staying here again, but I would never eat at the restaurant, and would not expect any service from the reception.

I must mention, however, that there was an american lady at the hotel at the same time as us, with a broken leg. She got a lot of help, it seemed, some friendly staff members carried her to her place in the restaurant and were really attentive.

The hotel seemed very new, and perhaps the employees didn't have much experience in the service-business yet. I am sure this will improve.

  • Stayed July 2008
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Oslo, Norway
Top Contributor
102 reviews 102 reviews
100 hotel reviews
Reviews in 78 cities Reviews in 78 cities
132 helpful votes 132 helpful votes
3 of 5 stars Reviewed August 17, 2008

Stayed here for 2 nights on a Cross country trip by plane. The hotel is only a couple of years old and rather nice looking. The first night we had a deluxe room at about 5000 Rubles pr night. The Room was new, although a little on the small side the bathroom was rather big. On our second night stay after coming back from Baikal (Listvyanka and hotel Mayak) we had a normal room for 3400 Rub per night and this was really small. The Girls at the front desk were nice and service oriented and our stay was OK. Needless to say there is not much to choose from in Irkutsk. Breakfast that was included in the rate was rather mediocre, and you had to wait for everything. It was more a problem with who did what, there was a lot of staff, but nobody new who was supposed to do what, and I got the impression that they thought that if they only put out 10 slices of bread at a time people would eat less. Grrrrrr
The hotel has wifi and you can buy cards at reception. Good connection speeds and the cards also work at the sister hotel Mayak in Listvyanka.

As fo location the hotel is located between the airport and the city and it’s a good 25 minutes to walk into the centre. Taxi to and from the airport is 200 Rub

PS; They only leave 1 roll of toilet paper in the room. I think its a russian thing because I experienced it at other hotels as well

There is not much to see in Irkutsk and the best Restaurant we found during our days there was Bier Haus on Karl Marx street. Nice service and good food and a large menu. Filet Mignon and Stroganoff are recommended.

To my surprise they don’t even have any nice beer tents in town.

We booked through www.baikalvisa.com I think they also own the hotels

  • Liked — Rather new
  • Disliked — Size of rooms
  • Stayed August 2008, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed July 8, 2008

Was booked in here by my husband's colleague as we had an early flight to Moscow.

Room was already booked and on arrival found that due to maintenance there was no water for 3 days.

Luckily we were only there one night.

Unable to flush the toilet....

Room small and basic for around £100 for room only for the 2 of us.

  • Liked — Close to airport
  • Disliked — No water - unabler to flush toilet and stil charged full price
  • Stayed July 2007, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Australia
Senior Contributor
48 reviews 48 reviews
41 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 21, 2007

Nice new 4 star hotel close to the centre of Ikutsk. Friendly front desk staff, rooms a bit small, reasonable breakfast. WiFi & Ethernet internet connections available. Airline ticket office lady on the 3rd floor particularly helpful in getting seats on airline system that seems to always fully booked

  • Liked — Airline ticket office on the 3rd floor
  • Disliked — internet did not work
  • Stayed August 2007, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Additional Information about Hotel Europe

Address: Baikalskaya St., 69, Irkutsk 664047, Russia
Location: Russia > Siberian District > Irkutsk Oblast > Irkutsk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #9 of 18 Hotels in Irkutsk
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Europe 4*
Number of rooms: 70
Official Description (provided by the hotel):
Hotel Europe is situated in the commercial center of the city. It was built in 2005, still, its classical style follows the traditions of old Irkutsk architects, which makes it one of the most interesting sights of the city. The hotel is 6 km (3.7 miles) away from Irkutsk airport and at a 4 km distance (2.5 miles) from the Central Railway Station. The hotel is equipped with an electronic security system, telephone (local and international communication), Internet, satellite television. ... more   less 
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