We had great room at the front of the hotel on the top floor with view of river & a small park. It was large & a very inviting with dark hardwood floors & big windows & a big comfortable bed. WiFi was free & accessible in whole hotel including the rooms. Hotel staff was excellent in helping with visas & providing a lot of pre-arrival information. Driver who picked us up at train station & also took us to airport was excellent. We had a very good guide for city tour & to Peterhof & this driver was as informative as she was. Hotel is well -situated for alkin around city center area. Even though we give the hotel an excellent it is not quite a full 5*. Nearly all the front desk people were helpful & accommodating but a few were very brusque & one verged on hostile when asked questions. At one point we were close to an argument with him on something that he was right about but he was so curt & so unwilling to explain the foundation for what he was saying that it was only later that we figured out for ourselves what he really meant & why it was correct. Since everyone else was so professional, I am willing to chalk it up to a person issue with just that guy & not a management problem -- but management may want to have some periodic customer service refreshers to make such it is not a systemic problem. Breakfast had some stresses but again it was party because of the brusque staff. Only a few spoke English but that wasn't really the problem because some who did not speak English were very helpful & made an effort to communicate even though we did not speak their language. Other staff who did speak English appeared to make an effort not to communicate. The buffet was very basic & it was only on the second day & only because we asked that we learned that eggs-omelettes to order were available. Breakfast was included except for espresso which is inexcusably petty. One downside about the room is the bathroom set up. The bathroom was large & well-appointed but it has a glass wall on the side next to the bed. This seems to be trendy since we've seen it in other otherwise luxe properties, including a St. Regis, but it is incredibly tacky & by itself almost enough to knock the whole property down to a very good from excellent.
- Official Description (provided by the hotel):
- Boutique Hotel Rossi is situated beside the Fontanka River amidst impressive architecture ensemble of Zodchego Rossi Street, within 5 minute's walk of Nevsky Prospekt, the Alexandrinsky theatre, the Gostinny Dvor shopping mall and the Metro. Every room has its own unique design and fully equipped for comfortable stay: individual air-condition, flat screen TV set, safety box, minibar. Free Wi-Fi internet access is available in every room of the hotel. ... more less
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