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“Excellent Service and Well-Maintained Rooms” 5 of 5 stars
Review of Kristoff Hotel

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Kristoff Hotel
3.0 of 5 Hotel   |   Zagorodny Ave., 9, St. Petersburg 191002, Russia (Vladimir)   |  
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Hotel amenities
Ranked #40 of 261 hotels in St. Petersburg
Singapore, Singapore
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
“Excellent Service and Well-Maintained Rooms”
5 of 5 stars Reviewed June 28, 2012 via mobile

I stayed here from 25 to 28 June 12 and being my first time to Russia, I was definitely impressed by the hospitality of the staff. They had kindly assisted me in locating a nearby bookstore as I had wanted to purchase some postcards and they were fluent in English which made it all the more easier. The rooms were bright, warm, well-equipped and clean, with wifi provided everywhere. I highly recommend this hotel which is near the Vladmirskaya Metro and about a 10 minute walk to the Nevsky Prospekt! :)

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Kristoff Hotel, responded to this review, June 29, 2012
I was very enthusiastic while reading your great feedback with regards to our high level of services. Indeed we are extremely focused onto details. We want our guests to have a most enjoyable and memorable experience at Kristoff Hotel St.Petersburg. We are then truly grateful one another and I sincerely appreciate your kind words.

I also thank you for recommending the hotel to TripAdvisor surfers.

I look forward to welcoming you back on your next trip to Saint-Petersburg.

Kirill Agapov
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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96 people have reviewed this hotel

Traveler rating
    52
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    10
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Belfast, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 20, 2012

This hotel is in a great location, only a few minutes from Nevsky prospect and even closer to the Metro. It's up a few flights of stairs, and above a lovely restaurant. The rooms are great,lovely and clean, the whole place was perfect for my 7 night stay. I was on my own and I always felt safe. The restaurant is reasonably priced and serves good food. Also the curtains are pretty thick, which you need during the white nights. I would stay there again.

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Kristoff Hotel, responded to this review, June 27, 2012
Thank you so much for taking the time to post your feedback. I was really pleased to read that we met your expectations in all areas of the hotel including the Restaurant and that you found our service to be personal and attentive.

I do hope that you can join us once again very soon when I do hope to get the opportunity to welcome you back.

Kind regards

Kirill Agapov
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kristiansand, Norway
1 review
5 of 5 stars Reviewed June 4, 2012

We were a group of 20 persons from Scandinavia staying at the hotel for 3 nights recently, in connection with our strategy tour to St. Petersburg! I have to send a warm thank you to the Sales Manager and to the receptionists. We have got excellent service and timely assistance with arranging our trip all the way from planning the details to the check out. Since we were a relatively big group, with high demands and addressed them in quite short time before arriving, they proved professionalism, flexibility, understanding and creativity in order to meet our needs. This made our stay at Kristoff hotel excellent! We highly recommend this hotel both for business trips (both individual and group) and for family trips. Our people who will be returning to St. Petersburg will definitely consider it. Another pleasant surprise was the Hotel’s cozy restaurant. We did not plan to eat every meal there, but we ended up having our business lunches and dinners there anyway, because it was comfortable, the food was good and the prices reasonable. Thank you!

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Kristoff Hotel, responded to this review, June 27, 2012
Dear guest,

Thank you for taking the time to post your review of Kristoff on Tripadvisor. I would also like to thank you for taking the time to share your experience with us during your stay.

On positive note, I was pleased to hear and read that you did appreciate the high level of service provided by my team here. They have such passion for what they do and always try to exceed guests’ expectations. They enjoy providing our guests with the unobtrusive but highly personalised service, which is a big part of what makes staying at Kristoff Hotel such a memorable experience.

Yours sincerely,

Kirill Agapov
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 28, 2012

Excellent hotel. The hotel is centrally located, very comfortable and the staff were very friendly. We would recommend this hotel to anybody wanting a relaxing stay in the heart of the city.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirill A, General Manager at Kristoff Hotel, responded to this review, May 11, 2012
Dear Guest,

Thank you for posting your review on Trip Advisor.

We are very happy to know that you had enjoyed you recent stay with us and were pleased with the service of our hotel.
Thank you for recommending Kristoff Hotel on Trip Advisor and we look forward to welcoming you back.

Kind regards,
Kirill Agapov
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading
Top Contributor
77 reviews 77 reviews
57 hotel reviews
Reviews in 49 cities Reviews in 49 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 25, 2012

Booked hotel through an agency I use when going to Russia, www.Moscow-hotels.com (www.St Petersburg-hotels.com). Very efficient group and supplies the visa support documents too.

The hotel was a bit away from the sights but a short walk to a metro station and about 5 minutes and you are on Nevesky prospect and a bus a minute.

The hotel is only three stars but the rooms are clean and the staff freindly. Although housekeeping did miss making it up one day the housekeeping lady apologised to me as she had forgotten to do it. It's not a 5 star hotel but it gives very good service and the staff could not be more helpful. No hotel in St Petersburg or Moscow is going to be cheap but this was better value than most.

Although not part of the hotel the restuarant on the ground floor does a nice breakfast, included in the room rate, eggs, cereals, yogurt, ham, chesse, juice, a sort of porridge coffee or tea. Ate in there in the evenings a couple of times too and the food was good and resonably priced for a hotel. Most of the the waitresses spoke English were very helpful with dinner choices and what to see and how to get there too.

So athough not a five star hotel you certainly got 5 star service here, they could not have done more, would go back if I am in town again.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirill A, General Manager at Kristoff Hotel, responded to this review, March 26, 2012
Dear Guest,

Thank you for your time in posting your review on Trip Advisor.

We are pleased to read that you had enjoyed your stay with us and appreciate your kind comments.

It was indeed a pleasure to have you staying with us and we look forward to welcoming you back.

Kind regards,
Kirill Agapov
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster County, PA
Top Contributor
101 reviews 101 reviews
80 hotel reviews
Reviews in 76 cities Reviews in 76 cities
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed December 15, 2011

We stayed at this hotel when we visited St. Petersburg for five days. It's a rather basic hotel but offers clean rooms at a good rate and in a good location. More upscale St. Petersburg hotels are very, very expensive. The breakfast, served downstairs in a cafe adjacent to the hotel, was adequate. It's a very short walk to the main street, Nevsky Prospect, and to a couple of metros. Also, there's a small grocery store just around the corner from the hotel which was convenient for picking up bottled water which you'll need.

There's a restaurant just a block or so away (Shinok Ukrainian Restaurant) that served the BEST borscht I've ever tasted. I'd forgotten, at the time, that we were advised by our Russian guide not to eat or drink anything that would have water in it. Fortunately, the soup was very hot and absolutely wonderful!

The front desk staff of the Kristoff were helpful and tried very hard to communicate in English. They knew enough English for us to get answers to our basic questions. We were fairly satisfied with our choice of the Kristoff, but, if visiting St. Petersburg again, we might try to find an affordable hotel with more amenities.

  • Stayed April 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirill A, General Manager at Kristoff Hotel, responded to this review, January 13, 2012
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.
We are delighted to hear that you had enjoyed your stay with us and were pleased with the service and facilities at the hotel.

Look forward to welcoming you at Kristoff Hotel.

Kind Regards
Kirill Agapov
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 16, 2011

We loved this cozy mini-hotel. Me and my husband stayed there in October 2011.
It's located in a very convenient part of the city - close to subway, main street Nevsky prospect and many restaurants nearby. So basiclly we stayed in the city center, close to everything. We loved the stuff! Girls on the reception do a terrific job of directing guests to shopping sites, restaurants, providing a map, and giving easy to follow directions to get around the city. Breakfast is continental, the same as everywhere else - eggs, cereals, croissants, cheese and ham etc. We spent great 3 nights here. Really nice place for the price asked. Highly recomend this hotel to those who comes to sightsee and explore St.Petersburg.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirill A, General Manager at Kristoff Hotel, responded to this review, January 13, 2012
Dear Guest,

Thank you for taking the time to share your thoughts about Kristoff Hotel on Trip Advisor.

We are truly glad to hear that you had enjoyed your 3 nights stay with us and were pleased with the service and facilities at the hotel.

We look forward to welcoming you back in the near future.

Kind Regards
Kirill Agapov
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Kristoff Hotel

Address: Zagorodny Ave., 9, St. Petersburg 191002, Russia
Phone Number:
Location: Russia > Northwestern District > St. Petersburg > Vladimir
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#31 Family Hotel in St. Petersburg
#38 Business Hotel in St. Petersburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Kristoff Hotel 3*
Official Description (provided by the hotel):
Сosy Kristoff Hotel is glad to welcome its' guests wishing them to feel its' comfortable 'home' atmosphere that will satisfy thoroughly all needs & wishes our dear clients dream to have when packing suitcases towards their vacational or business destination.To your service we provide 31 cosy air-conditioned rooms that meet all european standards and are equipped with - besides all you need - direct-dial international phones, satellite TV system & wireless WI-Fi internet connection.Our professionally trained staff at any time will offer you hearty welcome, using all possibilities to make your stay in our great city as pleasant & beautiful as possible.Kristoff hotel will provide you with 24-hour security, luggage room to keep your suitcases and safety deposit boxes available at reception to make you feel completely secure while staying in our hotel. ... more   less 
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Also Known As:
Kristoff Hotel St Petersburg

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