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“Five Stars in St. Petersburg!” 5 of 5 stars
Review of Belmond Grand Hotel Europe

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Belmond Grand Hotel Europe
5.0 of 5 Hotel   |   Mikhailovskaya St., 1/7, St. Petersburg 191186, Russia (Palace Square)   |  
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20% Discount on Suites
Ranked #10 of 276 Hotels in St. Petersburg
Pennsylvania
Top Contributor
315 reviews 315 reviews
129 hotel reviews
Reviews in 129 cities Reviews in 129 cities
467 helpful votes 467 helpful votes
“Five Stars in St. Petersburg!”
5 of 5 stars Reviewed September 28, 2010

We stayed at the Grand Hotel Europe in the city center for four nights at the end of August to the beginning of September 2010. We loved this hotel and it seemed 5 star all the way! The hotel is affiliated with both the Orient-Express chain and the Leading Hotels of the World chain. It is located on the corner of Nevsky Prospekt and Mikhailovskaya Ulitsa and takes up nearly half of a city block. The locations is excellent, with one side of the hotel facing Nevsky Prospekt and the other reaching Arts Square. It is an easy walk to the Church of the Spilled Blood, Russian Museum, Hermitage, Kazan Cathedral. There is some parking in front of the hotel, but the spaces are guarded carefully by the doormen. There are always at least two doormen on duty, and also sometimes two bellman. The front desk is manned by several staff members at a time, and there is more than one concierge. Someone is always available to help you, no matter what your request.

We booked our room through the American Express Platinum Travel Fine Hotels & Resorts program, so we received a room upgrade upon arrival to the historic floor. We didn’t book the absolute lowest standard room category, thinking that the standard would only upgrade us to a superior room; instead, we booked the superior category, hoping to be upgraded to a belle junior suite, which we were. The room was quite spacious, with a large sitting area (with a sofa, two chairs, two end tables, a coffee table, and an entertainment unit), desk area, a large foyer/entry way, and a large bathroom (with a real shower, complete with rainfall shower head and shower curtain). There was actually enough room to set/store two suitcases, which is almost never the case, and it becomes necessary to keep one bag on the floor rather than at waist-height. There was a DVD player, cappuccino maker, mini-bar, umbrella, safe, hairdryer, robes, and slippers. The toiletries weren’t a brand that I recognized, but there was a full complement available, including lesser-seen items like razors and toothbrushes. There is twice daily maid service, including an evening turndown that includes a delicious chocolate for each guest made by their in-house confectionery, Dominiques. Our room supposedly had air conditioning, but despite the fact that the outside temperature never rose above the high 60s, it was always very warm in our room. The air conditioning seemed to run continuously, but it never really produced cold air. Fortunately, one of the two windows in our room opened, and we were able to get some cool air through its tiny opening. (The windows were enormous, but only portions of it actually opened, and it was necessary to use a key-type instrument to do so. The other window did not open, nor did the “key” from one window work on the other.)

There are myriad choices of restaurants at the hotel, including L’Europe, Caviar, Rossi, Chopsticks, Grand Terrace, Mezzanine Bar, and the Lobby Bar. Daily breakfast at L’Europe was included with our room rate, and it was an excellent breakfast, with both hot and cold items. A harpist plays during breakfast, and the servers are very attentive despite the fact that it is buffet service (although I did see people ordering other plates from the kitchen, which seemed to be included in the price as long as you made a special request). The decor of L’Europe is beautiful with lots of stained glass, and it resembles an intimate theatre. For me, a jacket is required for dinner in L’Europe and in Caviar. One night, we ate dinner at Grand Terrace (outdoors) at the Grand Hotel Europe because we had a $100 credit from booking through American Express Platinum Fine Hotels and Resorts. And guess what? Our bill was just about $100 for the same two entrees and drinks that we had just around the corner for half the price. But the location was excellent, because it is positioned on the corner of Nevsky and Mikhailovskaya, and we sat outside covered up with cozy blankets and watched the pedestrians stroll by. We had a pizza and a veal schnitzel dish, the latter of which was tasty. The pizza, while huge, was not very good, and I wouldn’t recommend it. Service was sub-par as well, although it was difficult to tell how much of this was our own fault. In the US, we are accustomed to first ordering drinks, then ordering food usually after the drinks are delivered. In Russia, the servers seemed to expect patrons to order everything at the same time, including drinks and food. Perhaps if we didn’t have to scrutinize the menu each time, even looking for something simple like a non-alcoholic soft drink, we would have had an easier time with ordering and received better service. As we read online, when we paid our bill (even if it was using a credit card), we left 10% of our total check in cash as a tip. On another evening, after a ballet performance at the Theatre of Musical Comedy (also called the Grand Palace Theatre) we had some drinks and dinner at the Lobby Bar at the Grand Hotel Europe. For two rounds of drinks, a club sandwich, and an eggroll-type appetizer, the cost was about $100, proving that even a quick and not elaborate meal in the hotel was twice as expensive as a meal just down the block or around the corner.

On other nights, we ate dinner in the same block as the hotel. According to my credit card statement, the restaurant was called Nevskij 40 (Nevsky 40), although that was difficult to tell from the sign outside of the restaurant. It was a refurbished restaurant with both indoor (down a few steps) and outdoor seating. Tatiana said that there weren’t any good restaurants on Nevsky (we equated it to eating in Times Square in New York; there are restaurants, but they aren’t the best ones in Manhattan), but we enjoyed our meal. We ate a typical Russian meal of beef stroganoff served with mashed potatoes (not egg noodles) and meat dumplings with a few beers for my husband and a few Diet Cokes for me; the total was about $50. The food was tasty, but I thought that the portions were small. $50 was our standard dinner tab, which was much less than we were expecting to pay for food. We thought that our dinners would easily be $100+, and they could have been if we had eaten in the hotel restaurants and not ventured out just a block from the hotel. We tended to visit touristy restaurants that had menus in English; otherwise, it would have been an arbitrary pointing to some wording on the menu. Admittedly, they weren’t the finest meals that we’ve ever had (no need for The French Laundry or Le Bernadin to worry), and we only ordered entrees, not appetizers, but the food was just fine, and there was a great variety of cuisines available to suit every taste. In a recent search online, I found nearby restaurants located at www dot nevskycontour dot com forward slash en forward slash nevskyprospect forward slash cafes; that website would have been very helpful to have seen before we visited.

There are several shops in the hotel, including La Petit Opera, Mercury (jewelry), an art gallery, Russian souvenir store, Russian handicrafts shop, flower shop, and Dominiques chocolate shop.

We couldn’t seem to find the fitness center, but I think that you could reach it through the beauty salon. There is an Citi (?? Citibank) ATM machine and also a bank in the hotel, but the ATM is not near the bank office or owned by it. We weren’t charged any fees to withdraw money, either from the bank owning the ATM or by our own bank (credit union). Twice we withdrew 10,000 rubles (about $330), and there was an option to withdraw an even larger amount, although I don’t recall what that was.

There is a grocery store was located on Nevsky Prospekt in the block before the hotel, heading away from the city centre. It is on the same side of Nevsky as the hotel; walking from the hotel, first pass the Armenian church, then the 24-hour bookstore, then the indoor shopping arcade (which I believe is called Passazh, meaning The Passage or The Arcade), and the grocery store will be next in the basement of the arcade. It seemed like a well-stocked store, and I think that they accepted credit cards, although we used cash each time.

We liked our stay at the Grand Hotel Europe, but unfortunately, our last minutes there spoiled our experience a bit. When we checked out, there were charges on our bill that we did not understand. Two of them were easily explained: the fee and associated tax for registering our stay in order to complete the visa process. It would have been nice if the line item entries accurately described the charges so that we did not have to ask for an explanation. We were also charged the equivalent of $10 for sending a fax, which we did not send. (Who sends faxes anymore these days? Doesn’t everyone just scan and email instead?) There was a lengthy back-and-forth between the front desk and someone else (perhaps the telephone operator or someone at the business center) as to whether we sent this fax. In the end, the charge was removed from our bill, but not before my spouse was forced to write and sign “I did not send a fax” like a child would be reprimanded to write on a chalkboard! We also had a problem with our return airport transfer. Although we asked the bellman, and called down to the front desk two times, no one told us that it would be necessary to order/ reserve a city taxi to take us to the airport, and that it would take at least 30 minutes for the car to come. Had someone told us that prior to check-out, we would have planned accordingly, but we didn’t feel that we had an extra 30 minutes to wait for the ordered car to arrive. (We weren’t exactly pressed for time, but we wanted to allow 1.5 hours to reach the airport, with an additional 1.5 hours at the airport pre-flight.) The hotel had Mercedes transportation available, but at a cost of approximately $125 USD one way. We ended up walking outside of the hotel and hailing a taxi that was waiting across the street. The cost was $70, significantly less than the hotel Mercedes, and only about $10 more than the city taxi quote. Regardless of our last few minutes there, we would definitely stay at the Grand Hotel Europe again when visiting St. Petersburg.

  • Stayed August 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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La Grange, IL
Top Contributor
238 reviews 238 reviews
72 hotel reviews
Reviews in 108 cities Reviews in 108 cities
256 helpful votes 256 helpful votes
5 of 5 stars Reviewed September 22, 2010

We enjoyed 3 nights in a deluxe room. The bed and pillows were comfortable, and the bathroom was large and old world. We had one dinner at the hotel which was quite good, and the service was excellent. Breakfast was really the special event, probably the most incredible of anywhere we've been. A glorious stained glass filled room, with a harpist playing, and every fruit, smoked fish, eggs, juices and sparkling wine, and a multitude of delicious breads, etc. were available with fantastic tableside service. We walked everywhere in the city, this is a great location. Do not keep anything in your back pockets, my husband was mobbed by a group trying to pickpocket him at 4 in the afternoon. We were lucky and got away, be alert. An easy catamaran ride to the Peterhof is a wonderful day trip. The Hermitage was just incredible, try to get your tickets ahead of time, the lines to purchase tickets can be very long on the day of entry. Our favorite restaurant was a Georgian place in the Taleon Imperial Hotel, you can enter from the street behind the hotel. Great food at great prices. We enjoyed walking around the hotel at night, there's always something going on, and it is just a really beautiful place with excellent service, and a helpful staff. The city is very beautiful and elegant, and 3 days is about the minimum time needed to enjoy the sights. My only complaint is that internet access is not included. We paid a very high price for a short time and my 24 hour card expired before the actual time even ran out.

  • Stayed August 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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los angeles
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed August 19, 2010

Grand Hotel Europe is located in the city center. Perfect location! Just blocks away to great restaurants, park, museum, shopping and Michalevky theatre and 10-15 minute nice walk to Hermitage and other spots. We spent the most memorable 5 nights ever in this hotel in June, almost white nights - the sun was setting past midnight. We had a corner suite on the top floor with a wrap around terrace. The suite was a little outdated, but had some charm and the wrap around terrace was magnificent with stupendous views and own teak chaises, chairs and table. I felt like I was in Paris too. While sitting on the terrace we heard classical music penetrating the air and wondered where this was coming from... so magical. Marina, the reservation manager made me feel very comfortable already since I have been dealing with her prior to my arrival. She was very efficient and helpful in obtaining documents for our visas. The staff welcomed our 7 year old child with a Teddy Bear and a special note which included a gift certificacte she could redeem for a piece of cake or ice cream at the coffee shop. A very nice and thoughtful thing to do and keeps the little one happy. In our suite we had waiting a bottle of wine and a wonderful grand piano sculpture made from dark chocolate and filled with delicious chocolates. The chocolate was so good that we kept on breaking the piano into pieces and eating it and were disapointed when we returned from day trip and our piano with out feet was going. The housekeeping staff is too efficent, lol...The housekeeping also left chocolate of the day by your bed side each evening. In comparison to Baltchug Kempinski in Moscow the suite was much smaller here. The closet space was minimal in the hallway but we managed to squeeze in. Also, the suite had an extra bathroom off the living room (a plus), comfortable bed and linens, and large master bathroom (Bulgari toiletries) with warm tile floor, wall to wall dark block out curtains and NO traffic noise. The hotel was magnificent. Breakfast room which I will never forget and really enjoyed each morning listening to the Harpist play until about 10:30 am. A heaven for Tea lovers. I am a tea drinker and there were close to 24 jars of different flavors of loose tea. I think I managed to try them all in my 5 day stay with different honey. Wonderful selection of everything, from hot dishes to cold cuts, appetizers, fruit, pastries, Champagne and juices. The breakfast room was gorgeous, old world charm with beautiful stain glass ceilings, details, dark hard wood booths. The service was fantastic and thank God not too stiff like at Villa Serbelloni in Bellagio. Professional yet human not robotic. The Concierge Xenia was excellent! She got us! And she knew exactly what we would like. Her recommendations were up our alley and terrific. She took care of our tickets to Marinsky theatre for a sold out performance of Anna Karenina. The hotel has a box there and for extra fee in addition to the ticket you will be all set going through the hotel. We really did not care for the box once we were there, the box was at the end of the orchestra, elevated by a 3/4 meter, maybe? We would prefer the center stage front seats. Since the theatre orchestra seats are on the same level and are not elevated you may have a hard time seeing the stage. Although Marinsky is the most famous theatre and you need to get a taxi to get there (25 minute walk on the way back) I prefer Michalevski Theatre which is just around the corner from the hotel. You can go there to the box office directly and purchase the tickets on your own. This theatre is much smaller and has a cozy feel, hard wood floors in the bar area where you can realx during intermissions and is just as nice as Marinsky. So if you don't get the chance to do Marisnky the flavor of Russian Ballet will just do with Michalevsky. We are not ballet people (our child is) but we ended up seeing 3 performances on our trip. Also good restaurants are Zhar (amazing room, food - best pierogi and potatoe pancakes, experience, must do), Terrace (no one spoke English when we had an issue luckily my Russian came in handy), Vodka Room (great food and caviar & vodka). Park resturant by the park was fine and reasonble for quick meal. We enjoyed Grand Hotel's snack restaurant by the bar area and a chocolate counter a lot which you must sample since they have chocolate factory on the premises. Many smokers, I think they have about 4 tables for non smokers but the smoke can get around. I wish I tried their caviar restaurant. We just did not have an opportunity this time around too busy doing other things. The Spa was small and had no pool to swim but small plunger to jump in. High speed internet you can purchase cards and use it within 36 hours window which was convenient. The weather tends to be unpredictable there. Sunny and next minute rain. On a rainy day we went to Hermitage. The hotel doesn't sell the tickets for this museum and the lines could be up to 2 hours long. I recommend finding a tour guide who can get you in with out the wait. This is the only hotel I would consider staying at in St. Petersburg. I love everything about this city, hotel and the staff we dealt with was exceptional.

  • Stayed June 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Almere, The Netherlands
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 15, 2010

My wife and I went for dinner on the outside terrace of this hotel, but we came to regret this decision later. After we ordered the appetizer and the main meal the waiter asked whether we wanted to share (I don't know why he asked). Because we could share, we changed the order for the appetizer. We indeed received each a dish which half the appetizer but after that, to our amazement, only my wife was served with the main dish. I asked the waiter twice if my dish was still forthcoming and he seemed to confirm that, but nothing happened. Finally, I went to the head waiter and explained the problem. It appeared that our waiter believed that we would share the main meal (trout from the oven)as well, with 1 dish and 1 set of cutlery. Without any apology, I received my trout 45 minutes after my wife had finished her meal. Needless to say that I do not recommend this restaurant.

Stayed August 2010, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gheurope, General Manager at Belmond Grand Hotel Europe, responded to this review, September 2, 2010
Dear Guest,
I was very sorry to read of your experience at Grand Hotel Europe, but thank you very much for your feedback: we constantly strive to improve our service, and your feedback is vital in helping us to achieve this.

With regard to the quality of service in the Terrace Restaurant, it is obvious that our staff did not perform to the required standards. We encourage our service staff to offer menu suggestions to our guests when they feel it would be appropriate, taking into consideration the guests’ specific preferences. I know that the gentlemen who served you that day had only recently joined our team, and was still getting used to properly explaining and recommending dishes. We are therefore offering him further training as well as additional classes in English.
Regarding the timeliness and the delay in preparation of the main course, I can only say that dishes featuring whole baked trout take longer to cook than other main courses, but they certainly should not take 45 minutes.
We have therefore reviewed both the menu selection and our preparation methods, and have been coaching our staff to maintain an open dialogue with our guests, making them aware of any dishes that involve an unusually long waiting time.
We hold regular pre-meal staff meetings in which we address ways of improving our service, and are highlighting your comments to ensure that such issues do not occur again.


Once again, thank you for your feedback, and if you intend to return to St. Petersburg, please let us know. We would love to be able to make good on our issues, and to offer you a new chance to experience the true Grand Hotel Europe, by welcoming you to one of our restaurants as our guests.

Warm regards
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Calgary, Canada
Top Contributor
83 reviews 83 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed August 13, 2010

After spending a week traveling the Golden Ring of Russia we spend our last night in St. Petersburg here in celebration of our wedding anniversary. We arrived before noon not expecting to have a room awaiting us. We were given two choices of rooms and shown each before making our decision. We choose the one with a lovely view from the terrace of the Russian Museum (Mikhailovsky Palace) and the Church of Spilled Blood.

In celebration of our anniversary we were given a bottle of Russian Champagne, a bowl of fresh fruit, chocolate covered strawberries, flowers, and beautifully engraved crystal champagne glasses for us to take home as a souvenir. Our room was decorated with heart shaped pillows and rose petals led a path throughout the room the the king sized bed.

The staff was extremely friendly and helpful. They went as far as to inform the restaurant we were having dinner at of our anniversary where we were congratulated again in the form of a surprise dessert.

The rooms were spacious, clean, and comfortable. Blessed with air conditioning to combat the Russian summer heat wave.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gheurope, General Manager at Belmond Grand Hotel Europe, responded to this review, September 2, 2010
Dear Guest,

I am very happy that you enjoyed your wedding anniversary with us. I hope you will remember your day in the imperial city of St Petersburg and will toast many happy occasions with the Grand Hotel Europe's crystal glasses. We would love to welcome you to celebrate future anniversaries with us, so that once again, we may have the pleasure of welcoming you in the style of Russian royalty.

Warm regards
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Madison
Top Contributor
56 reviews 56 reviews
8 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 8, 2010

During a shore excursion from our cruise, we stopped at the Grand Hotel Europe for a late-morning refreshment, and later, lunch. Exquisite decor, attentive waitstaff, and a perfect Russian summer lunch: blini with red caviar and cold borscht. A harpist played in the cafe. A perfect respite during a steamy day in St. Petersburg!

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Service
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gheurope, General Manager at Belmond Grand Hotel Europe, responded to this review, September 2, 2010
Dear Guest,

Thank you so much for your comment. We are thrilled you enjoyed your stay at Grand Hotel Europe. I have to compliment you on your your choice of dishes for a truly Russian meal. I only wish you had tried our Caviar Bar to complete your Russian experience—but I am sure you reserved this for your next visit.
May we invite you to experience more of what the Grand Hotel Europe and St Petersburg can offer. Why not come back again when the snow has fallen to enjoy the White Days of Zhivago-like romance. Winters are getting milder here. You would be most welcome to come and join us!

Warm regards
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Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 13, 2010

My husband took me and friends to dinner at the Hotel Europe in to St Petersburg for my birthday and the whole experience was just great, perfect the best food I have had in a long time, and the service was outstanding. They made us feel like Old Russian royalty. I can tell you it was a-amazing!

Stayed July 2010, traveled with friends
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gheurope, General Manager at Belmond Grand Hotel Europe, responded to this review, July 23, 2010
Dear Birthday Girl,

We are just thrilled you enjoyed your visit and experience at the Grand Hotel Europe. After 135 years of service, we are proud to treat you as old Russian Royalty, after all, you deserve it and your husband made sure of this.

We hope to welcome you back on your husband's birthday, then we can treat him as an old Russian Tzar.

Have a wonderful summer!
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Additional Information about Belmond Grand Hotel Europe

Address: Mikhailovskaya St., 1/7, St. Petersburg 191186, Russia
Phone Number:
Location: Russia > Northwestern District > St. Petersburg > Palace Square
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#2 Business Hotel in St. Petersburg
#3 Spa Hotel in St. Petersburg
#6 Romantic Hotel in St. Petersburg
#8 Family Hotel in St. Petersburg
#9 Luxury Hotel in St. Petersburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Belmond Grand Hotel Europe 5*
Number of rooms: 265
Official Description (provided by the hotel):
A cultural and culinary landmark, Belmond Grand Hotel Europe has played a central role in social, cultural, civic, and business life of St Petersburg for over 135 years. Belmond Grand Hotel Europe is located in the very heart of the city centre, on the corner of Nevsky Prospekt and Mikhailovskaya Ulitsa. Positioned adjacent to the Arts Square, the hotel has strong associations with the worlds of theatre, music and ballet. Past guests include Peter Tchaikovsky, Dmitry Shostakovich, Ivan Turgenev, Johann Strauss, George Bernard Shaw, Luciano Pavarotti, crowned heads and world leaders. Today the hotel offers its guests 265 rooms. The hotel's Historic Floor boasts 10 unique suites with individual names, including the Dostoevsky, Romanov and Pavarotti suites. The hotel is home to six welcoming restaurants and bars of the highest international standards. On Fridays, L'Europe Restaurant hosts the hotel's celebrated Tchaikovsky evenings, while another pearl of the hotel's restaurants is the Caviar Bar, where guests can enjoy blini with caviar washed down by ice-cold vodka. Those who enjoy chocolate can make their dreams come true in the hotel's in-house chocolate factory, where they can even order a chocolate grand piano. Located in the heart of the cultural capital of Eastern Europe, Belmond Grand Hotel Europe combines the charm and elegance of 19th century tsarist Russia with the contemporary comfort. ... more   less 
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Also Known As:
Grand Hotel St Petersburg

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