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“Hotel exudes quality” 5 of 5 stars
Review of Belmond Grand Hotel Europe

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Belmond Grand Hotel Europe
5.0 of 5 Hotel   |   Mikhailovskaya St., 1/7, St. Petersburg 191186, Russia (Palace Square)   |  
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Ranked #9 of 269 Hotels in St. Petersburg
4.5 of 5 stars 812 Reviews
Sussex
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 33 cities Reviews in 33 cities
18 helpful votes 18 helpful votes
“Hotel exudes quality”
5 of 5 stars Reviewed July 25, 2014

Stayed at the Grand Hotel Europe for three nights; this is a hotel which aims for high standards, and in general succeeds. Staff are helpful and always available. The rooms are not as spacious as some I have stayed in, but are perfectly adequate. There isn't much to criticise, but if I was being picky I would question why there are no tea and coffee making facilities in the rooms - also why the curtains are too lightweight during the "white nights" in the summer. Overall, though, I would have no problem in staying here again.

The location, by the way, is ideal - just off Nevsky Prospekt, and a short walk from the Church of the Spilled Blood and the Hermitage.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this review, July 29, 2014
Dear Guest,

Thank you for taking a moment to share your comments on the recent stay at Belmond Grand Hotel Europe. The entire team works very hard to consistently deliver the highest level of service and is touched when efforts are recognized through such positive feedback.

Thank you again for your kind words and we look forward to welcoming you back soon.


Warm regards,
Sjefke Jansen
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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812 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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English first
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 23, 2014 via mobile

My daughter and I spent a glorious summer weekend at the Grand Hotel Europe. The kind reception staff went out of their way to have our room prepared so we could check in at 9am, after an overnight train ride from Moscow. In our room, we found the most luscious arrangements of exotic fruits and chocolates from the hotel's chocolate factory. And, out the window, we were treated to stunning views of park and cathedral, with golden onion domes. The hotel architecture is the same mix of neoclassicism and art nouveau that characterizes the architecture of the city. Breakfast takes place in a spectacular dining room. I have never seen such a sumptuous and elegantly presented buffet. I could not possibly list all of the fabulous selections, so I'll just mention that the blinis with sour cream and caviar were my favorites. Food and drink is one of the great pleasures at this hotel - we enjoyed drinks in the hotel's lobby bar, a light dinner in the sidewalk cafe, cappuccinos on the mezzanine, and dinner beautifully served in our room. All of the hotel staff spoke English, very helpful for American travelers in a country where English proficiency is rare. The Grand Hotel truly lives up to its name - we had a grand weekend.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this review, July 29, 2014
Dear Guest,

Thank you very much for taking the time to share your review. On behalf of the entire Belmond Grand Hotel Europe team, I would like to pass our appreciation for your very nice comments about your experience with us.

We are extremely happy to understand that we have been able to meet your expectations, and that you went back home with great memories about your weekend stay at Belmond Grand Hotel Europe.

We are hoping to have an opportunity of welcoming you back soon to our hotel.


Sincerely,
Sjefke Jansen
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 23, 2014

This hotel has an excellent location, but until they fix their air-conditioning system and change the mattresses, we will not be back. We were too uncomfortable most of the time and did not consider this to be a five star hotel.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this review, August 13, 2014
Dear Guest,

We appreciate you having taken the time to share your review. It greatly concerns us to learn that we had not lived up to your expectations and we would like to sincerely apologise for this. Discussions involving the respective departments have taken place to review your valuable comments.

Thank you once again for your continuous support and we are looking forward to the prospects of welcoming you back to our hotel in the not too distant future.

We remain at your disposal for any assistance you may require.


Sincerely,
Sjefke Jansen
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Top Contributor
223 reviews 223 reviews
30 hotel reviews
Reviews in 64 cities Reviews in 64 cities
387 helpful votes 387 helpful votes
5 of 5 stars Reviewed July 17, 2014

We were told this was the second best hotel in Russia (behind the Moscow Ararat). In my opinion, it is better than the Ararat. Based on the VIPs, the luxury cars out front (a Bugati), and location, I have no doubt. Besides location (at the Nevsky Prospect metro), this old hotel has beautiful classical architecture, both in the rooms and around the facility.

The front desk staff was typical for a 5 star hotel and I did not have an opportunity to use the concierge services. As I have noticed in many European hotels, the rooms have poor air conditioning and there is no ability to control the temperature in the room. I asked for a fan and one was delivered quickly. Attentive and prompt is the best way to describe the service in this hotel. The bed was comfortable and the hotel even gives you a pillow menu, a very nice touch.

The rooms are large and beautiful with very good privacy blinds, for the bright summer nights. The bathroom was equally large and beautiful with all the featured required of a luxury hotel. As you walk the hotel you immediately notice the elegance. The lobby bar, mezzanine café, formal dining room, shop and lobby are all designed to perfection. A great experience and a hotel I highly recommend.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 15, 2014 via mobile

This is an elegant hotel with a quaint charm that fits in so well with the ambience of St Petersburg as a whole. The hotel is very well located close to many of the sights and on the main arterial road of Nevsky street with plenty of dining options. Whilst the rooms are comfortable with all the general amenities, it does look dated in keeping with old world elegance.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this review, July 29, 2014
Dear Guest,

Thank you very much for sharing your kind review.

We all hope to have the pleasure to welcoming you back to Belmond Grand Hotel Europe in a not too distant future.


Best regards,
Sjefke Jansen
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed July 15, 2014 via mobile

We stayed at The Grand Hotel Europe for 4 nights in early July 2014.
Our experience was good overall, however the rooms are in need of renovation.
linen and beds are old and of average quality. furniture and carpet also old. i was disappointed when shown my room on the third floor- it was very "standard".
it was quite warm in the room, and there was only an ancient thermostat with 3 settings- you have no idea which is heat, and which is cool. theres no instructions that i could find.
bathroom had inadequate space to put ones toiletries, and sink in the bathroom did not drain well.
we had drinks in the Lobby Bar, which was great, and ate at both the L'Europe restarurant and the Caviar Bar. Food in both was exceptional!
there was always plenty of staff around if you needed anything.
location was fantastic for sightseeing - walking distance to nevsky for shopping, and many of the main sights (Hermitage). if returning to Dt Petersburg, i would stay elsewhere. for that price, you have plenty of options for accom!

  • Stayed July 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this review, July 29, 2014
Dear Guest,

We appreciate you having taken the time to write your review, as it is only through feedback of our patrons that we can continuously review and improve our services and quality offered. In our commitment to providing you with the best quality in all aspects of hospitality, it greatly concerns us to learn that we had not lived up to all your expectations and we would like to sincerely apologise for this.

Thank you once again for your continuous support and we are looking forward to the prospects of welcoming you back to our hotel in the not too distant future.

We remain at your disposal for any assistance you may require.


Kind regards,
Sjefke Jansen
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2014 via mobile

everything is wonderful, don't miss it!services are fantastic and its located in nevsky, best area of saint Petersburg. And also restaurant is the best place that you have to examin it. I advise it to everyone. It worth.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this review, July 16, 2014
Dear Guest,

Thank you very much for sharing your kind review. It is a great pleasure to read that we have been able to provide you a delightful experience.

We all hope to have the pleasure to welcoming you back to Belmond Grand Hotel Europe in a not too distant future.


Sincerely,
Sjefke Jansen
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Grand Hotel Europe

Address: Mikhailovskaya St., 1/7, St. Petersburg 191186, Russia
Phone Number:
Location: Russia > Northwestern District > St. Petersburg > Palace Square
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#1 Business Hotel in St. Petersburg
#3 Spa Hotel in St. Petersburg
#8 Romantic Hotel in St. Petersburg
#9 Luxury Hotel in St. Petersburg
#11 Family Hotel in St. Petersburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Belmond Grand Hotel Europe 5*
Number of rooms: 265
Official Description (provided by the hotel):
A cultural and culinary landmark, Belmond Grand Hotel Europe has played a central role in social, cultural, civic, and business life of St Petersburg for over 135 years. Belmond Grand Hotel Europe is located in the very heart of the city centre, on the corner of Nevsky Prospekt and Mikhailovskaya Ulitsa. Positioned adjacent to the Arts Square, the hotel has strong associations with the worlds of theatre, music and ballet. Past guests include Peter Tchaikovsky, Dmitry Shostakovich, Ivan Turgenev, Johann Strauss, George Bernard Shaw, Luciano Pavarotti, crowned heads and world leaders. Today the hotel offers its guests 265 rooms. The hotel's Historic Floor boasts 10 unique suites with individual names, including the Dostoevsky, Romanov and Pavarotti suites. The hotel is home to six welcoming restaurants and bars of the highest international standards. On Fridays, L'Europe Restaurant hosts the hotel's celebrated Tchaikovsky evenings, while another pearl of the hotel's restaurants is the Caviar Bar, where guests can enjoy blini with caviar washed down by ice-cold vodka. Those who enjoy chocolate can make their dreams come true in the hotel's in-house chocolate factory, where they can even order a chocolate grand piano. Located in the heart of the cultural capital of Eastern Europe, Belmond Grand Hotel Europe combines the charm and elegance of 19th century tsarist Russia with the contemporary comfort. ... more   less 
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Also Known As:
Grand Hotel St Petersburg

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