Have just spent two night at this hotel and was extremely extremely disappointed. After reading other reviews I was prepared for a grand hotel but was sorely disappointed. In fact, am shocked to read other reviews hailing this hotel. I am a seasoned traveller and know a good hotel when I see one. This, unfortunately, is not it. Must commend the staff at the hotel though. They are extremely helpful and friendly. The rooms are very old, unrenovated and in fact, shabby. The bedspread is old and torn in many places. The bed SO uncomfortable and only one pillow per guest. We requested a king size bed but actually received two twins mattresses pushed together. While this is common in some hotels, I've never received two duvet covers instead of one. The duvets were thin. Worst part of the room are the bathrooms. They are HORRIBLE. Very old and many of the tiles are cracked. Lousy shower curtain which did not contain the water in the shower. In addition, the safe in our room was brokn and it took them an entire day to fix it. No turndown service on our second night and this meant, no bath mat, extra towels etc. overall, for the price you pay for the hotel it is a huge disappointment. I'm mystified about the glowing reviews. This hotel needs a renovation ASAP!
- Also Known As:
- Grand Hotel St Petersburg
- Official Description (provided by the hotel):
- Grand Hotel Europe enjoys an exceptional location in the heart of historic St Petersburg on Nevsky Prospect. The embodiment of grand Russian style, it is the ultimate in luxury and timeless glamour.Since 1875, the hotel has preserved its unique heritage with acommitment to the highest standards of comfort, cuisine and intuitive service. It remains a favourite of those who appreciate the finer things in life.Offering 275 breathtaking rooms and suites inspired by imperial Russia, Grand Hotel Europe has long enjoyed a reputation as one of the world's most iconic hotels. Many of its rooms are known for their unique character, featuring antique furniture and exceptionally comfortable beds and furnishings, alongside state of the art technology.Indulge in one of our superb suites: all come with a personal butler, ready to take care of your every wish and ensure the perfect stay.Grand Hotel Europe embraces a unique collection of St Petersburg's most fashionable dining experiences. These include the Caviar Bar and Restaurant, the only venue in the city to offer caviar alongside a selection of over 50 of the world's finest vodkas. Leading ballet stars perform at L'Europe, Russia's oldest and most historic restaurant. With five bars and restaurants to choose from, you are certain to find your perfect place to relax, dine in style or celebrate with friends and family. ... more less
- Reservation Options:
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