We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Comfy bed but generally not all that great” 4 of 5 stars
Review of W St. Petersburg

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added W St. Petersburg to your Saves list
W St. Petersburg
5.0 of 5 Hotel   |   Voznesenskiy Ave., 6, St. Petersburg 190000, Russia   |  
Hotel amenities
Ranked #16 of 269 Hotels in St. Petersburg
4.5 of 5 stars 592 Reviews
Tweed Heads, Australia
Top Contributor
124 reviews 124 reviews
38 hotel reviews
Reviews in 33 cities Reviews in 33 cities
76 helpful votes 76 helpful votes
“Comfy bed but generally not all that great”
4 of 5 stars Reviewed June 19, 2013

I stayed here a couple of nights for business during white nights, when the sun doesn't really go down. It's the time of year you could really do with good blackout curtains, but even though we were paying big money for a top floor room at the W do think they could manage curtains that actually cover the windows and keep the light out? No unfortunately... Apparently looking funky is more important than functionality at this hotel chain.

Same with the food - charge a lot (about $80 for a steak) and I guess they assume customers will think it's good quality. The staff seem to tolerate guests, not want to serve them. Even though they speak english it took 5 conversations for them to still get a simple cab booking wrong. It took 30mins to check out.

Style over substance should be the W motto. It looks great. But the only truly good thing about this hotel was the bed - perhaps the comfiest bed I have ever slept in. But you don't get great sleep with light streaming in the windows...

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_St_Petersburg, General Manager at W St. Petersburg, responded to this review, July 2, 2013
Dear Plow9,
Thank you for your positive review of W St. Petersburg. I’m glad that you liked our comfortable beds. White nights are the great time to visit St. Petersburg but I’m sorry to hear that the light during the night affected your sleep. You are right that as a W Hotel we pay a lot of attention to our style and design but we always try to make the design to complement the functionality. That’s a pity there was some miscommunication with a cab and delays at the check out. Thanks to your comments we will define the areas for improvement in our daily work. I hope your next experience with us will be more comfortable and joyful.
Best regards,
Peter Katusak-Huzsvar,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

592 reviews from our community

Traveler rating
    378
    149
    47
    16
    2
See reviews for
64
199
46
147
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Top Contributor
57 reviews 57 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed June 18, 2013

A very good place to stay. Efficient staff, friendly, accommodating and a real bonus is that their English is excellent. The room was spacious, very modern, slept well on an excellent bed with crisp linens. Because of a small problem at check in we were given complimentary wifi. If you have to pay its not cheap. It should be included in the room rate. The top floor terrace gives excellent views over st Petersburg, and worth visiting for a drink or snack. The hotel is very central. An easy walk to the ballet and opera, ,the hermitage and central sights. Just one small issue, a top hotel like this should not allow staff to congregate outside the front entrance smoking

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_St_Petersburg, General Manager at W St. Petersburg, responded to this review, July 2, 2013
Dear Nzgk,
Thank you so much for your positive review of W St. Petersburg! I’m glad that our superb beds and linens made your sleep comfortable and relaxing. It’s good that you found our central location beneficial for sightseeing and I hope you’ve made a nice tour to the major city attractions that are not far from the hotel at all. Thank you for your kind note about smoking at the main entrance of the hotel. Staff is not allowed smoking at that area and I will share my concern with the team to prevent it ever happening again.
Looking forward to see you again!
Peter Katusak-Huzsvar,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
99 reviews 99 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
88 helpful votes 88 helpful votes
2 of 5 stars Reviewed June 14, 2013 via mobile

Hotel is good, rooms size good for a w hotel, beds comfortable, staff, let this hotel down, from front of house to the bar to restaruraunt , and the food was poor, would I go back is always the question, not with the rude staff who simply did not care for the guests

Stayed May 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_St_Petersburg, General Manager at W St. Petersburg, responded to this review, June 17, 2013
Dear hugmee,
Thank you for your feedback to W St. Petersburg. I’m very sorry to hear that your experience with us was not satisfying. I would be grateful if you kindly share the details of your stay so we would be able to take the appropriate measures and improve the processes and communications. Please contact me directly to this email: GMPeter.Katusak-Huzsvar@whotels.com.
Best regards,
Peter Katusak-Huzsvar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 12, 2013

Great location and a new property in St. Peterburg where the choices are not great. The front desk and restaurant service downstairs were excellent. The room (we had Mega room) was a very nice size, well furnished and with a large bath.

The service on the rooftop was quite rude. We were staying in the hotel for 5 nights. When we tried to go upstairs to grab a quick bite to eat in the bar area we were told that every table was reserved and with a minimum spend. They did not seem to believe we were staying in the hotel. When we got into the bar there was no one there -- almost every table was empty. We made a bit of a fuss and had to threaten to speak to the manager. We were seated promptly but this left a bad taste in our mouth.

Also be very careful of using the hotel taxis. The minimum charge even for a 5 minute ride to a restaurant is abotu 24 USD which was outrageous.

The restaurant at the Angleterre hotel down the street is a better deal for a coffee or light late nigh snacks -- the prices in the W restaurant are pretty outrageous.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_St_Petersburg, General Manager at W St. Petersburg, responded to this review, June 17, 2013
Dear Tom R,
Thank you for your positive feedback about W St. Petersburg. I’m glad you liked our Mega Room and the way it’s organized. I’m very sorry to hear about the situation with the terrace. Let me assure you that the hotel guests are always a priority for the terrace. I will pass your comment to the miXup terrace team. We need to look into this case and to make sure the communication with our guests is correct and it is held in a proper way. Regarding the taxi – our concierge service Whatever/Whenever can assist you with different transportation options and order for you our hotel taxi Porsche or another city taxi. On a positive side I’m happy that you liked the service at miX in St. Petersburg restaurant and at the welcome desk.
Looking forward to see you soon,
Peter Katusak-Huzsvar,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 10, 2013 via mobile

The summer in St. Peter's are always crowded but this hotel is appropriate size then I could feel like as I stayed in nice boutique hotel with W quality. The location is very convenient and you can reach to main sightseeing points on foot. The room is very modern and clean and my favorite is well designed swimming pool / sauna. The staffs are very kind, friendly and helpful. We will chose this hotel again if I have a chance to visit St Petersburg.

Stayed June 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_St_Petersburg, General Manager at W St. Petersburg, responded to this review, June 17, 2013
Dear MTKMKT,
Thank you so much for your positive review of W St. Petersburg. I’m glad you liked the location of the hotel. It’s very convenient to have most of the city attractions in a walking distance. Thank you for complimenting on out Wet area with a pool, sauna and Jacuzzi – it’s great that you had some time to enjoy our spa.
Looking forward to see you soon,
Peter Katusak-Huzsvar,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 8, 2013

Easy walking to everything. Palace Square 5mins, Church on the Spilled Blood 15 mins, The Mariinsky 15 or 20 minutes. Very stylish as you'd expect of W. Very helpful staff with excellent English language. Big beautiful rooms. I was not however a fan of the restaurants/room service offering. The quality is good but the range is small and it is very overpriced, riding on the name of Alain Ducasse. We did not find it to be better than other good restaurants in St Petersburg even though their chefs may not have the fame. Worth it perhaps to experience once but otherwise you are better off heading out - their are fantastic restaurants in St Petersburg!!!

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_St_Petersburg, General Manager at W St. Petersburg, responded to this review, June 17, 2013
Dear Louise A,
Thank you a lot for your positive review of W St. Petersburg. It’s great that you enjoyed your stay at the hotel and that your experience with us met your expectations about W Hotels. Thank you for valuing out location and the performance of our staff. Thank you for your feedback about the restaurant – we will pass it to our partner Alain Ducasse Enterprise.
Looking forward to see you soon,
Peter Katusak-Huzsvar,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 6, 2013

true the rooms are small, but the location can't be beat, as well as the service. the staff spoke english, which was helpful when planning our days. i also enjoyed the rooftop bar/restaurant, as well as the restaurant around the corner if you walk out of the hotel to the right. it was around the corner before the irish pub. the spa services were average. gym was small, but served it's purpose. i'd recommend staying here for sure.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_St_Petersburg, General Manager at W St. Petersburg, responded to this review, June 17, 2013
Dear NYC200999,
Thank you so much for your positive feedback about W St. Petersburg. I’m glad you found our talents helpful and professional. It’s nice you spent some time on our miXup terrace on the rooftop. It has the best view on one of the brightest city attraction: St. Isaac Cathedral. Thank you for recommending us and I’m looking forward to see you again soon!
Peter Katusak-Huzsvar,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to W St. Petersburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W St. Petersburg

Address: Voznesenskiy Ave., 6, St. Petersburg 190000, Russia
Location: Russia > Northwestern District > St. Petersburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in St. Petersburg
#5 Spa Hotel in St. Petersburg
#10 Business Hotel in St. Petersburg
#14 Romantic Hotel in St. Petersburg
#15 Luxury Hotel in St. Petersburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — W St. Petersburg 5*
Number of rooms: 137
Official Description (provided by the hotel):
A modern wonder romanced by Saint Petersburg's elegant traditions, where nostalgia meets cutting edge cool in Russia's historical capital of glamour, fashion, and music. Conceptualized by award-winning designers Antonio Citterio Patricia Viel and Partners, W St. Petersburg is located in the heart of the city next to St. Isaac's Cathedral. Indulge in our restaurant, tune into the DJ's beats in our panoramic bar or terrace and unwind at bliss(R) spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Starwood EMEA, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your W St. Petersburg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w St. Petersburg Hotel St. Petersburg

Owners: What's your side of the story?

If you own or manage W St. Petersburg, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.