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“Pleasant stay at Radisson Sonya” 4 of 5 stars
Review of Radisson Sonya Hotel

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Radisson Sonya Hotel
4.0 of 5 Hotel   |   Liteiny Ave., 5/19, St. Petersburg 191187, Russia (Casting)   |  
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Ranked #92 of 269 Hotels in St. Petersburg
4.0 of 5 stars 324 Reviews
Nicosia, Cyprus
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Pleasant stay at Radisson Sonya”
4 of 5 stars Reviewed July 10, 2012

The hotel is nicely located in a relatively quiet area, not far from the city's main attractions. It is a short walk to the Neva embankment, and from there it is easy to follow the main street to the main sights such as the Hermitage. It is a nice hotel, although a bit overprized for what you get. Staff is very helpful, special commentation for Olga at the reception and also the other Olga (yes, same name, different person) who is (i think) in charge of the front desk. Both very helpful and ready to assist with a smile. Some other staff at the front desk should be taught a bit more about smiling and being willing to "bend" some of the "rules/regulations" of the hotel so as to offer 100% satisfaction to the customers (as this is the hotel's motto). For example, they told me it was impossible to connect my laptop on their printer so as to print an important document, even though I explained that I could not sent it to their email due to a technical problem. (they said "this is the rule"!) All in all, a satisfactory experience.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonSonyaHotel, Public Relations Manager at Radisson Sonya Hotel, responded to this review, August 23, 2012
Dear Akcyprus,

We would like to thank you for your feedback and especially for compliments to our staff! We apologize for inconvenience caused by connection of your laptop with hotel`s printer due to security regulations. We are sorry for this misunderstanding and we are always happy to assist to guests` requests.

Hope to welcoming you back soon!

Best regards,
Radisson Sonya Hotel, St. Petersburg
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324 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Helsinki, Finland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 9, 2012

Stayed one night july 2012 with my spouse in Radisson Sonya. Location good if you come from Finlands train station. 15 minutes walk, cross the bridge and you are almost there. Nevski Prospekt the main shopping street is within walking distance but easier to take a trolley bus. One ticket costs 23 roubles/person and could be purchased from the ticket person inside the bus.
Check-in is at 3 p.m. not 2 p.m. although your travelagent says so. Reception personnel are young and speak more or less english.Reception area is small. You also have to prepare to idea that service mentality is not same in Russia than in other parts of Europe . Still a long way to go. I would call it "service by request" not volunteer. When this thought is adopted then you will not loose your temper for nothing.
Standard room was very clean, 2 bottles of water complimentary as well kettle+ tea/coffee which was nice. Beds were good, we slept like babies.Extra pillow available. If you need to buy e.g. extra water there is a minimarket opposite the hotel. Nearest metro station is less than 10 minutes walk and nowadays metrosigns are also in English so usage is quite simple, just buy coins from cashier at the metro station and you are ready to go.Hotel is quite far from e.g. Hermitage or Russian museum but if you like walking or using metro then it is doable.
We had breakfast included.Variety of breakfast is excellent. Saturday /sunday till 11 a.m. Negative things was related to lack food and slowness of service. Tables were not cleaned ,continuesly asked for tableware and many foods had to be asked to refill. Cups were finished all the time. Overall a lot of room for improvement in that sector.
Would I go back? Why not if travel by train...then location counts.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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RadissonSonyaHotel, Public Relations Manager at Radisson Sonya Hotel, responded to this review, August 23, 2012
Dear Erkki2,

Thank you for detailed review and positive comments!

We are sorry that service at breakfast didn’t meet your expectations and would like to assure you that your remarks regarding that case will help to improve our service. Your feedback has a great importance in the process of increasing of service level which we are constantly improving by different personnel trainings.
We hope that next time you will have a pleasant stay and the main reason for staying with us won’t be only the location.

With warmest regards,
Radisson Sonya Hotel, St. Petersburg
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Vilnius
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 9, 2012

Hotel location is good enough, in a 15 - 20 min. walking distance to Nevsky avenue, main street of the city as well as if you want to get in a shorter ways to the Winter palace. The room we have got overlooked the inner atrium with a restaurant located downstairs. The room was clean, quiet, but dark and small. We have spent both days of the weekend in a city and it was not a problem, however if you plan to spend some time in your room during daytime better avoid rooms overlooking atrium as they almost do not get direct sunlight especially on lower floors. Overall location and the quality of this hotel brand good be a good option for short holidays.

Room Tip: If you want to get some sun during daytime, better avoid rooms overlooking the inner atrium.
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  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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RadissonSonyaHotel, Public Relations Manager at Radisson Sonya Hotel, responded to this review, August 23, 2012
Dear LPCHE,

Thank you for your positive comments and recommendations! We appreciate you liked our service!

And a few words about rooms. Our hotel offers rooms of different size from, 16 to 60 m2, and we would be glad to choose room more convenient for you during your next trip to St.Petersburg.

With warmest regards,

Radisson Sonya Hotel, St. Petersburg
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Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 9, 2012

This hotel was okay - the rooms are small, the shower leaked, and the chain lock was attached to a very weak piece of wood that came out when you opened the door! My door lock also stopped working when the batteries died, which took 30 minutes to fix.

Try to get a room on the street side, not courtyard. The courtyard rooms are depressing, and can be loud, as the hotel rents out the courtyard for parties which can run pretty late into the night.

The breakfasts were included and offered ample food and many choices. The staff was friendly enough, and the location was okay. But for the price we paid ($275/night), I'd expect a bit more.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonSonyaHotel, Public Relations Manager at Radisson Sonya Hotel, responded to this review, August 23, 2012
Dear JPut!

Thank you for your feedback and positive comments refer to our staff and location! We sincerely apologize for inconveniences with the shower and door lock. We can assure you these cases are unusual and not kind of everyday practice and our staff is always happy to assist for comfortable staying of our guests. We would kindly thank you for your review that will help to avoid that kind of cases in future.

Thank you for staying with us!

Kind regards,
Radisson Sonya Hotel, St. Petersburg
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Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed June 18, 2012

Where do I begin? I personally would love to meet the designer who has designed the interiors- showers with no thresholds so it flooded the bathroom floor, toilet thresholds made of wood, sprinklers that are obstructed by the joinery....... The bed is so very unforgettable - the mattress is just 10cm thick, like laying on marshmallows. This provides quite possibly the worst sleeping experience i have ever had in any hotel worldwide & has given us both extensive back problems as a result (just 3 nights!). Housekeeping is appalling, they may or may not clean your room & when we told them our room was not cleaned after returning from a full day out at 3am, they apologized with a fruit platter! All I can say about this hotel is looks can be deceiving - an experience I would never recommend to anyone staying in St Petersburg.

Room Tip: Rooms are tiny & poorly laid out - no choice of a good room I'm afraid here!
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  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonSonyaHotel, Public Relations Manager at Radisson Sonya Hotel, responded to this review, August 2, 2012
Dear Fildircan,

Thank you for your feedback. It is very important for us as it is an opportunity for us to improve our service.
We apologize that the design of our bathroom did not meet your expectations and made you uncomfortable while having rest in our hotel. The beds set in all hotel rooms meet the standards of the Carlson Rezidor Hotel Group worldwide. Our reception staff would do their best to respond to your special requirements.
We pay a great attention to the quality of our service and professionalism of our staff for our guests` satisfaction and very appreciate your comments.
Thank you for your review!

Kind regards,
Radisson Sonya hotel team.
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The Hague, The Netherlands
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 17, 2012

Sonya is a cute, pleasant hotel in a good location.

I stayed in Radisson Sonya in February on a short work trip.
Our check in was prompt and efficient, if a bit robotic. The staff could always answer our questions and happily helped with small things like opening the gym very early in the morning, fixing a non-functioning room key.

The rooms are spacious, well decorated. All in good working order. I liked that space was not wasted on a large wadrobe, which most short-stay travellers do need, but instead left to create a good hallway.
The heating in the room was a bit extreme and made sleeping very uncomfortable.
The rooms are clean and either recently done or have very good upkeep.

The decor of the whole hotel is inspired by books, with words written on carpets and books w/out covers in the lobby. The breakfast area is in an enclosed cortyard, into which about 1/3 of the rooms look in. Very nice feeling of space, especially when the temperature in St.Petersburg in February doesn't allow for much time being spent outside.

The restaurant in the hotel has a inspired selection of local food with a twist and personnel is happy to accomodate special dietary needs. However, since there is no smoking ban in Russia, smoking and non-smoking sections are not separated by anything. That made for a less than pleasant dining experience. This is the only fundamental complaint with this hotel (when it's -25C outside, you need to be able to eat at the same place you're staying).

Room Tip: Some rooms face the enclosed cortyard (ie breakfast area) while others - the street outside. If you...
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  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonSonyaHotel, Public Relations Manager at Radisson Sonya Hotel, responded to this review, August 2, 2012
Dear Armaninl,

Thank you for your positive feedback regarding our hotel!

Thank you very much for the reviews provided and points highlighted. We sincerely apologize for inconveniences you had. We appreciate your comment and will improve our service.

We hope to see you at Radisson Sonya Hotel. St.Petersburg again!

Best ragards,

Radisson Sonya Hotel, St.Petersburg
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Zurich, Switzerland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 12, 2012

Beautiful hotel in the center of St. Petersburg (15 min walk to Nevsky Prospekt), very friendly staff at the reception, the rooms are clean but rather small. I wouldn't stay in a standard room with my partner, because there's very little space to stove your clothing and you can get in and out of the bed just from one side. The hotel has a nice interior and for breakfast there is a big choice of different food, which is nicely presented and fresh.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonSonyaHotel, Public Relations Manager at Radisson Sonya Hotel, responded to this review, August 2, 2012
Dear Ele8000,

Thank you for visiting Radisson Sonya Hotel and your review!

We apologize for this inconvenience you had. Our hotel offers rooms of different size from 16 to 60 m2 and we would be glad to choose room convenient for you while your next trip to St.Petersburg.

With best regards,
Radisson Sonya Hotel, St.Petersburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Sonya Hotel

Address: Liteiny Ave., 5/19, St. Petersburg 191187, Russia
Phone Number:
Location: Russia > Northwestern District > St. Petersburg > Casting
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #92 of 269 Hotels in St. Petersburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Radisson Sonya Hotel 4*
Number of rooms: 173
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