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“Shocking quality zero customer care” 1 of 5 stars
Review of Goodman - CLOSED

Goodman
Tverskaya St., 23/12 Bld. 1, Moscow 125009, Russia
+7 495 287-08-97
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Cuisines: Steakhouse
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Restaurant details
Good for: Entertaining clients
Dining options: Dinner, Lunch, Breakfast, Late Night, Reservations
Nicosia, Cyprus
Contributor
19 reviews 19 reviews
16 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Shocking quality zero customer care”
1 of 5 stars Reviewed September 26, 2013

Just came back from the worst dining experience I ever had in years. Visited the Goodmans restaurant in Neglinnaya street,Moscow. Ordered with a colleague 2 steaks skirt medium rare. The waiter brought both within 5 minutes of ordering. The smell of ammonia in both steaks was so intense it reminded me of toilets in Moscow hotels back in the 90s. Unfortunately we both ate 1 small bite before returning it back. Waiter came back mentioning that there was no more steak skirt and that we should order another cut. More expensive of course. We asked to speak to the manager. A 25 old with no training. We asked why our steak smelled like that and how could anything like that leave the kitchen floor without checking first. All she could mumble was "I'm sorry, thank you, enjoy your meal". Can anyone dread to imagine this response at Hawksmoor in London?
Anyway we paid €120 for a terrible experience. No sorry, no discount, no nothing. Moscow upscale restaurants still a looong uphill road to match Chelsea or Coventry garden standards.

  • Visited September 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

282 reviews from our community

Visitor rating
    130
    102
    31
    12
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Senior Contributor
26 reviews 26 reviews
16 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“Great meat”
4 of 5 stars Reviewed September 3, 2013 via mobile

Maybe the best steaks in Moscow, specially the skirt.
Perfectly grilled, tasty, mild.
Also good appetizers and bread selection.
Interesting wine list by glass or bottle.
I always repeat.

  • Visited June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zug, Switzerland
Top Contributor
212 reviews 212 reviews
110 restaurant reviews
Reviews in 82 cities Reviews in 82 cities
106 helpful votes 106 helpful votes
“A little hidden - worth the search”
5 of 5 stars Reviewed September 1, 2013

easily to miss as it is 50mi off Tverskaya street. once found, you will discover great steaks with good wine.

Visited August 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forbes, Australia
Top Contributor
50 reviews 50 reviews
11 restaurant reviews
Reviews in 32 cities Reviews in 32 cities
62 helpful votes 62 helpful votes
“Best Steak in Moscow”
5 of 5 stars Reviewed August 30, 2013

Dined at Goodman in Tverskaya St twice in June, July 2013. Very simple to get there from Tverskaya Metro, about five minutes in the direction away from Red Square.
The meat is advertised as being Australian but I've never tasted such beautiful steak in Australia.
Service is also brilliant and beer and wines good too as you would expect from a top class establishment. However, the Steak........That's what this place is about, don't even consider the fish or chicken, it's the steak

  • Visited June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Ramsgate, United Kingdom
Senior Contributor
49 reviews 49 reviews
28 restaurant reviews
Reviews in 22 cities Reviews in 22 cities
37 helpful votes 37 helpful votes
“Great Meal”
5 of 5 stars Reviewed August 29, 2013

This is a great restaurant, food was excellent, service was excellent, I hear there is one open in London, I would definitely use again, however, I found it strange to be eating Australian steak in Moscow! Surely there are nearer alternatives just as good?

  • Visited August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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