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“High quality spacious affordable rooms, and in a decent location” 5 of 5 stars
Review of Mamaison All-Suites Spa Hotel Pokrovka Moscow

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Mamaison All-Suites Spa Hotel Pokrovka Moscow
5.0 of 5 Hotel   |   Pokrovka St., 40-2, Moscow 105062, Russia   |  
Hotel amenities
Ranked #23 of 246 hotels in Moscow
London, United Kingdom
1 review
“High quality spacious affordable rooms, and in a decent location”
5 of 5 stars Reviewed July 8, 2013

I have been to Moscow five times in recent years and as most people are aware - hotel prices can be very steep. Previously I have stayed at the Swissotel Krasnye Holmy and the Ararat Park Hyatt for example, and on this occasion I would have needed to take out a second mortgage to stay at either of them!!

I stayed here at the Mamaison All-Suites Spa Hotel Pokrovka with a friend and we had a two bedroom suite which was quite simply outstanding, and good value really. We each had lovely large separate bathrooms, and the lounge / kitchen area was huge and modern. I was highly impressed with the furnishings and vast size of the apartment suite.

Finding the hotel was not as difficult as I thought it might be (based on some reviews I had read). Google maps shows the exact location, and you can't really miss it from the road (ul. Pokrovka). It's a pretty easy 10-15 minute walk from Kurskaya station if you've looked at the map beforehand.

The hotel bar was perfectly fine for a drink or two, but you perhaps would not want to spend an evening there as it's a bit quiet. But the drink prices are very reasonable considering the high quality of the hotel. Other hotels in Moscow can have extortionate drink prices.

Within a 10 minute walk is Hot Dog's Bar and Grill if you're looking for an entertaining and friendly venue to have a beer, watch some sport, and meet some locals! Angels club is even less of a walk, so depending on the entertainment you are looking for in Moscow, the location could be seen as ideal.

We walked into Red Square one day as the weather was sunny and warm, and that was perhaps a 30-40 minute stroll. Depending on how well you know Moscow, I would say the location is very good.

I will certainly be looking to stay here again on my next trip to Moscow if the prices remain reasonable.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review, July 10, 2013
Dear valued user "OzzyBlue69",

On behalf of all team, I would like to share my thankfulness to you for leaving feedback about your recent stay with us. Your review is very much appreciated by every team member and we promise to do our best to keep provide you with even more exciting service and emotions! We also very happy to read that you have found our location very convenient.

We do look forward to welcome you again in our hotel!


Always at your service, I remain,
Sergey Kletanin
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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187 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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English first
Hong Kong, China
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed July 6, 2013

Good stuff: Very helpful staff, they were able to provide a charger for my blackberry. Rooms were spacious and clean. Great bathroom toiletries, lots of towels. Free wifi in the rooms.

The not so good stuff: The hotel seemed empty, aside from 2 or 3 other guests there was hardly anyone in the lobby or restaurants. This hotel is very much out of the way - you'll need to walk quite far, at least half a kilometer to get to the nearest metro station or tourist spot.

Stay here if:
- you want to get away from it all
- you want to spend lots of time in the hotel

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review, July 10, 2013
Dear valuable guest "10-Val",

Let me thank you for choosing our hotel and for taking the time to share your experience about your stay. we are taking a great pride to learn that you have enjoyed helpfulness of our staff as well as our rooms and free wi-fi. Along with that, we are sorry to hear that our location was not up to your expectations. Our hotel located in the city center area and has easy access to all main tourist and business spots, for example it takes only 10 minutes to get to the nearest metro station and it is only one metro stop to the Red Square and Kremlin or it takes only 15 minutes by taxi to heart of Moscow.

Once again thank you for choosing our hotel. We do hope to welcome you back in our hotel in the nearest future!

Always at your service, I remain,
Sergey Kletanin
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 26, 2013

If you don't know the Russian, you won't find it by yourself. However, the check in was flawless. The room was nice; I had a junior suite, but the room was separate from the living room. The price for the accomodation wasn't cheap, and the location is slightly far from the center of the city. At least, a good 30 minutes walk to the Red Square.
Nice things about the room was that it had expresso machine and small kitchen so that we could make the simple things in the room.
Bathroom was clean although water pressure was little low.
Terrace restaurant was nice enough to have some beers as well as snacks.
Had a hell of time to know the metro system in Moscow since the sign do not have any English, or at least English like alphabet!!
Overall, the stay was pleasant, and the all the employees were nice and quite adequate in English.
Two more nice features of the hotel. One is that quite authentic and nice Japanese restaurant is nearby, less than 5 minutes walk. The other is there is also a nice Thai spa with reasonable price.
Will definite consider this hotel if I go back to Moscow.

Room Tip: The hallway is gloomy like the city, Moscow.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review, June 29, 2013
Dear valued user "irxraydoc",

On behalf of all the team let me thank you for your feedback about your recent our hotel. Your review is very valuable for us. We are truly happy to see that you have praised our employees and summer terrace of our restaurant "Numbers". We are looking forward to welcome you back in our hotel in the nearest future for even more enjoyable stay.

Always at your service, I remain,
Sergey Kletanin
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 13, 2013

We had such a great time here. The room was spacious and VERY clean with a separate kitchen, living room, bathroom and bedroom - very large and comfy beds. The staff were very helpful and accommodated our needs. The spa facilities were an ideal way to cool off and relax after a busy day sightseeing. It is located about 10min walk from 4 metro stops so getting around Moscow is not a problem and you can walk to the centre (Red Square) quite easily. Thank you for a lovely stay!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review, June 17, 2013
Dear valued user "Rachael C",

Let me thank you for choosing our hotel for your trip to Moscow and thank you for sharing your feelings about your recent stay. It is great pleasure for all the team members to read that you had a lovely stay which means that we have achieved what we strive to achieve in our hotel. We do hope you will give us a possibility to welcome you back again to make your next stay even more memorable and enjoyable!


Always at your service, I remain,
Sergey Kletanin
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malta
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed June 1, 2013

Located in a quiet opening just off Pokrovka Street, approximately 2km from Red Square. Very comfortable junior suite with a separate sitting area, second television and fully equipped kitchenette. Bathroom with shower (no bath). Good choice of food for buffet breakfast (cereals or hot food). Nice, modern decor.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review, June 7, 2013
Dear valued user "Antonio F",

Let me express my thankfulness for taking the time to share your experience about your stay in our hotel. We are delighted to hear that you valued our luxury rooms and variety of food at the breakfast. It was pleasure to have you with us and we truly looking forward to welcome you again in our hotel should your plans bring you to Moscow!

Always at your service, I remain,
Sergey Kletanin
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Top Contributor
66 reviews 66 reviews
24 hotel reviews
Reviews in 43 cities Reviews in 43 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 31, 2013

Good location, excellent rooms (apartments), the restaurant on the terrace was very pleasant and breakfast good. Nothing to complain of at all, urn left out of the hotel and keep walking for 1.5 to 2km to reach Red Square and the Kremlin. A little surprised at the price but if you can get a deal then this is a very good hotel in a city that has its share of very low standards.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review, June 4, 2013
Dear valued user "Uktraveller84",

Let me share my appreciation for leaving your feedback about your stay in Mamaison All-Suites Spa Hotel Pokrovka Moscow. We are delighted to hear that you have enjoyed our recently opened summer terrace and our rooms. Also our marketing department always create special advantageous deals for our guests, you can subscribe for them on our official webpage mamaison.com.

In the meantime, thank you for visiting our hotel and we do hope to welcome you back again in the nearest future!

Always at your service, I remain,
Sergey Kletanin
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens
Senior Contributor
42 reviews 42 reviews
38 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 31, 2013

A lovely hotel. The rooms are a good size and the beds are comfortable. the coffee machine in your room is easy to use and has good coffee. The staff are super friendly and very helpful. The breakfasts are ok

Room Tip: they are all nice suites
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review, June 4, 2013
Dear valued user "Libby K",

On behalf of all staff, I would like to express my thankfulness for taking time to share your experience about your stay. We take a great pride to read that you have valued our beds, staff friendliness and room equipment. Your review gives high motivation for entire staff to keep providing top level of service and even improve it whenever possible.

In the meantime, once again thank you for your feedback and we are truly looking forward to welcome you back in our hotel should you visit Moscow again!


Always at your service, I remain,
Sergey Kletanin
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mamaison All-Suites Spa Hotel Pokrovka Moscow

Address: Pokrovka St., 40-2, Moscow 105062, Russia
Location: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#12 Spa Hotel in Moscow
#20 Family Hotel in Moscow
#23 Luxury Hotel in Moscow
#28 Romantic Hotel in Moscow
#37 Business Hotel in Moscow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mamaison All-Suites Spa Hotel Pokrovka Moscow 5*
Reservation Options:
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Also Known As:
Mamaison Hotel Moscow
Mamaison Hotel Pokrovka

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