My girlfriend and I were to stay at Maxima Slavia Hotel. We arrived on two different dates and had booked two single rooms. Prior to my girls friend's arrival I booked and paid an extra price to have a double room (A) in the time where we were both there. So far so good.
Once we both got to the hotel, we could not get the double room (A), that I had booked and already paid for, but were offered to single rooms for smokers!!! After long discussions (in the middle of the night) we we offered a different double room (B), that the concierge asked us to pay for. On top of the payment, I had already paid for room A.
The morning after we met a new concierge that checked us out of the room B and checked us in to the room A I had paid for initially. From then on, I had to spend an extra three to four hours of hard discussions to not pay for the B room. It was an awful way to spend holiday time in Moscow. Lots of different staff - all the time with new and different explanations and reasons contradicting the earlier ones... Not to be recommended!
By the way: The hotel is situated very close to a very busy road - which now is being expanded from four lanes in each direction to six lanes in each direction. A lot of noise!!
- Official Description (provided by the hotel):
- Maxima Slavia Hotel is the brand new business hotel of Maxima Hotels chain. The property is housed in a newly restored nine-storey building. As you enter the property you will immediately feel that sense of kind Russian hospitality combining comfort and attentive service. Hotel is conveniently located on Yaroslavskoe shosse not far from the All-Russia Exhibition Centre (V.V.C.) and Ostankino television centre. You will see beautiful Losiny Island park out of your windows. ... more less
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- Also Known As:
- Maxima Slavia Hotel Moscow
- Maxima Slavia Moscow