We stayed at the Ritz Carlton few times, during my husband's business trips to Moscow. I must say the hotel by itself is comfortable enough, give or take few details. But one experience while staying there has left us quite shocked. There is a cash machine in the lobby, and we have decided to replenish our Rubles simply by withdrawing cash from the machine at supposedly respectable hotel. I have introduced Barclay Visa into the machine, entered my PIN code, maximum amount allowed for withdrawal (8000 Rubles) and started to wait. After producing few sounds and shakes, machine has given me back the card, but no cash. We have summoned hotel manager, a nice young lady called Anna Maltseva (Анна Мальцева) who has advised us to write a complaint, and promised to get to the bottom of all of it. Few hours later she has called us into the room and told us that, after evening cash count, there was INDEED AN EXCESS of 8000 rubles found in the cash machine, but they cannot give it to me because the cash machine belongs to a certain Russian bank, not to the hotel, and I should deal with the bank directly: send a complaint to them, and they would get to the bottom of it....We did exactly as advised, but to no avail. After a lengthy correspondence, numerous trips to my local Barclays Bank branch (which also has written to that Credit Bank Europa that the money were indeed debited from my account), another business trip to Moscow with my husband and another meeting with the hotel manager regarding this incident, I have simply given up. The last email I have received from Credit Bank Europa said that they have decided not to credit the money back to my account, because this amount could still be sitting in my account, although my bank manager has sent them a copy of my bank statement showing that 8000 rubles were withdrawn on that date. What can I do? As my husband Russian partner has said: "those 8000 were already shared by all parties involved, just forget about it". Which I did.
- Official Description (provided by the hotel):
- Located just off the Red Square, next to the Kremlin, in the heart of cultural and business center of Russia’s capital, The Ritz-Carlton, Moscow features the largest guest rooms and suites providing cutting edge technological amenities. The hotel offers a string of luxurious amenities including world-class dining options - O2 Lounge with summer terrace on the 12th floor with breathtaking panoramic view over the Kremlin and Red Square, Café Russe presentic Russian cuisine and international highlights, Pan-Asian restaurant Novikov Restaurant & Bar, a beauty salon, barber spa, Fitness Center and spacious full-service Spa by ESPA featuring 14 treatment rooms, as well as a heated indoor pool, hot tub, sauna and steam rooms. With more than 1,100 square meters / 11,436 square feet of meeting space including the Ballroom accommodating events of up to 700 guests, The Ritz-Carlton, Moscow will welcome attendees in style. ... more less
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- Also Known As:
- Ritz-Carlton Hotel Moscow
- Moscow Ritz Carlton
- Ritz Moscow
- Ritz-Carlton Moscow