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“The best hotel ever” 5 of 5 stars
Review of The Ritz-Carlton Moscow

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The Ritz-Carlton Moscow
5.0 of 5 Hotel   |   Tverskaya St., 3, Moscow 125009, Russia   |  
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Ranked #6 of 246 hotels in Moscow
2 reviews
6 helpful votes 6 helpful votes
“The best hotel ever”
5 of 5 stars Reviewed March 11, 2012

We stayed in this hotel during our vacation and it was the best experience ever! The room is very comfortable, view is excellent, nice but expensive bar on the roof. All employees are very attantive, professional and and friendly. Not everybody speak english, but its fine.
The best place in this hotel is spa. Amazing place very cozy, calm, relaxing. The best spa we have visited ever!!! The pool with glass roof and lights is like paradise when it is dark outside, sauna and relaxation room with candles, amazing aroma smell are the place we spent our evenings after busy days. Very clean and well organized spa with very helpfull employees. We tried different treatments and it was the best experience ever! They use nice products, I bought some for home care and would like to buy more because the effetc is amazing.
It is difficult to believe that in the heart of busy Moscow is the place where you can forget about the time...
I will come back definatly!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Sao Paulo, SP
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 9, 2012

I was at the Ritz-Carlton Moscow for one night only, after a week in Moscow. Wanted to indulge in a little bit of luxury before the end of my trip and that is exactly what I got.

Staff are absolutely lovely, making every effort to go the extra mile not only to serve but to impress. To make you feel at home. To make you want to come back.

The room was spacious, with all everything made for you to make your life easier. From the remote that controls curtains, lights, and even the 'do not disturb' sign on the door to the comfortable bed that makes it a bit difficult to want to wake up!

The spa is an attraction of its own. It is ultra modern, with a large glass ceiling that makes it even more cozy. It has a lap pool, a jacuzzi, a large relaxation area, a steam room and a sauna. It is open until quite late so there is always time for you to go there and just be indulged.

I will definitely come back. Without a doubt, the best hotel I have ever been.

  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spa, Belgium
Senior Contributor
44 reviews 44 reviews
38 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 28, 2012

While I cannot say this is the best choice in Moscow for value for money, it does have everything else. Friendly staff, superb and unrivalled location, spacious rooms, lovely beds, great swimming pool and so on and so forth.

The breakfast is fantastic but I can remember a time that the eggs benedict were free. I don't know why this is a big deal and perhaps I've imagined it.

The only issue - if this is an issue to those that stay here - are the prices. They are slightly high, to use an understatement. If you stay away from in-room dining, the bar upstairs (which is phenomenally cool), the minibar or inviting someone for breakfast you ought to be fine.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 21, 2012

Location cannot be better, its just 1 min away from Red Square. Stuff was helpful. But the prices are unreasonably high. it cost around 100 USD just for a breakfast for a colleague of mine. and breakfast was a disappointment. We stayed 3 weeks, and breakfast was the same every morning.

  • Stayed March 2011, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
65 reviews 65 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed February 20, 2012

We have stayed here on three separate occasions for up to a week each time (it's the company designated hotel in Moscow)
Every single time I have been disappointed with the service and the attitude of the staff ... with just a few exceptions? The doorman is always polite and a couple of the waitresses in the bar area are friendly. That's about it. Everyone else you encounter has an attitude or ignores you. Room service staff are particularly unfriendly....I am also surprised at how few of the staff speak even a little English, given that this is one of the top business hotels in Moscow. No one remembers you by name, not even my husband who has spent time living in the hotel this past year.
The lobby bar area and restaurant is uninspiring. Breakfast is not up to international standard. It's basic, boring and not even well presented.
The bar up on the 12th floor has a nice ambience, great views, particularly nice in the Summer and has great sushi, but forget it if you want to order anything else.
The best part of this hotel is its location .. Walking distance to Red Square... Plenty of other hotels I would chose to stay in Moscow if I was paying myself, such as the Lotte Hotel.

Room Tip: Ask for a room overlooking Red Square for a great view
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  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ekaterina G, Manager at The Ritz-Carlton Moscow, responded to this review, February 24, 2012
Dear spoonos65,

We would like to take this opportunity to thank you for staying with us.

We appreciate you taking time to share your feedback which we take seriously. Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected.

I have personally shared the opportunity you had with the concerned ladies and gentlemen and shall follow up on the same in order to avoid repetition.

I would also like to take this opportunity to share the fact that this is an exception to the rule and we strongly believe in our philosophy in providing the finest personal services and facilities to our guests who enjoy a warm, relaxed, yet refined ambience.

Please contact me at ekaterina.gey@ritzcarlton.com and it will be my pleasure to look at further ways to completely resolve the issues you have had to your full satisfaction.

Yours Sincerely,

Ekaterina Gey
Director of Quality
The Ritz-Carlton, Moscow
Tverskaya street 3
Moscow 125009
Russia
Tel.: +7 495 225 8888
Fax.: +7 495 225 8400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 19, 2012 via mobile

Best hotel in town, in the middle of everything. Excellent service.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Top Contributor
78 reviews 78 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed February 14, 2012

Decadent luxury in great tverskya street location....superb rooms with all hi tec amenities.....fantastic roof top bar with great city wide views...efficient and friendly staff....concierge able to complete hard tasks with ease.

  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Ritz-Carlton Moscow

Address: Tverskaya St., 3, Moscow 125009, Russia
Phone Number:
Location: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Moscow
#3 Spa Hotel in Moscow
#3 Business Hotel in Moscow
#6 Luxury Hotel in Moscow
#11 Romantic Hotel in Moscow
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Moscow 5*
Official Description (provided by the hotel):
Located just off the Red Square, next to the Kremlin, in the heart of cultural and business center of Russia’s capital, The Ritz-Carlton, Moscow features the largest guest rooms and suites providing cutting edge technological amenities. The hotel offers a string of luxurious amenities including world-class dining options - O2 Lounge with summer terrace on the 12th floor with breathtaking panoramic view over the Kremlin and Red Square, Café Russe presentic Russian cuisine and international highlights, Pan-Asian restaurant Novikov Restaurant & Bar, a beauty salon, barber spa, Fitness Center and spacious full-service Spa by ESPA featuring 14 treatment rooms, as well as a heated indoor pool, hot tub, sauna and steam rooms. With more than 1,100 square meters / 11,436 square feet of meeting space including the Ballroom accommodating events of up to 700 guests, The Ritz-Carlton, Moscow will welcome attendees in style. ... more   less 
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Also Known As:
Ritz-Carlton Hotel Moscow
Moscow Ritz Carlton
Ritz Moscow
Ritz-Carlton Moscow

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