We had the benefit of a friend who speaks Russian. Without them this hotel could have been a nightmare.
We stayed here as it was convenient for the family we were visiting. We have no previous experience of staying in Moscow so didn't know what to expect.
The room was a decent size, on the top floor and clean. The whole experience was interesting as our booking got cancelled in error by the hotel and then reinstated. However, this meant that when we arrived they told us we hadn't paid. What they didn't tell us was that they'd processed a refund which can take 10 days to reach your card. I therefore ended up paying a second time but only after I got evidence of the refund being processed.
The upgraded room included tea/coffee facilities. Great. But no milk. When we asked for milk it took a call involving no less than 8 people. Eventually a whole litre of milk was delivered together with a charge of 400 roubles (about £8.50).
Our second night was ditrubed by a phone call at 12.40am from someone who I can only describe as being a "working girl" looking for business. When I complained at reception they weren't interested. We then had to ensure the sounds of a very enthusiastic couple as the walls are paper thin.
The wifi in the hotel is awful. Free wifi is only available on the first 2 floors and in a bar on the 5th floor. The business centre is shocking with 3 antique PC's and an internet connection limited to jusy 64k. Yes, just 64k. If you want fast internet (1mb) then you have to pay for the router in your room to be turned on.
Breakfast was reasonable but there are some random inclusions in the buffet... during our stay these included chips (french fries), canned peas and canned sweetcorn.
Overall, we would certainly visit Moscow again but wouldn't use this hotel again. Avoid.
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