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Golden Apple Boutique Hotel: Traveler Reviews


Golden Apple Boutique Hotel
11 Mal. Dmitrovka Ulitsa, Moscow 127006, Russia
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Traveler Reviews

83% Recommend
4.5 of 5 stars 117 reviews
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Golden Apple Boutique Hotel

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2 of 5 stars
cprompt 1 contribution
St. Louis
Jul 14, 2009 | Trip type: Couples New

We were very disappointed with this hotel. There are a few things that everyone should know.
1. All of the rooms have platform beds (i.e., no box springs). If you like a rock hard mattress, it's fine.
2. The breakfast buffet is $50/person.
3. A bad martini and a sip of cheap port will run you $40.
4. Internet is $30/day or $10/hour
5. A California roll is $35 (for a normal-sized roll)
6. Shower water pours over the tub onto the floor and the curtain is suctioned onto your body as if you were being shrink wrapped.
7. The TV's are of the old CRT variety (not a big deal).
8. Bottled water is NOT provided by the hotel.

Even by Moscow standards this place is expensive and they will charge you for everything (even air if they could), so be careful. All in all, I'd say skip it, especially if you are traveling with someone.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since July 14, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from GM_GoldenApple, General Manager
(Management representative)
Jul 15, 2009
Dear guest,
I appriciate your review and I sincerely regret you were disappointed. I believe it's useful to comment everything mentioned.

1. All of the rooms have platform beds (i.e., no box springs).
- Yes, the beds are platform based, unlike regular universal beds in many hotels. The beds are designed and manufactured specifically for the Golden Apple by a famous Italian design bureau and won several design awards in 2003. We have never heard anything bad about the beds so that's quite surprising you didn't like it. The mattreses have regular medium stiffness as per international standards, but we also offer a service of extra soft bedding upon request.

2. The breakfast buffet is $50/person.
- Our Gourmet breakfast (full buffet plus hot a-la-carte dishes to order) is included in all room rates so guests who stay with us don't pay anything extra for breakfast. There's a charge of around $50/person for restaurant guests who don't stay at the hotel. And our regular restaurant guests do believe that it's worth even more than $50 due to it's outstanding quality.

3. A bad martini and a sip of cheap port will run you $40.
- Well, we actually don't serve port at all so I can't comment on that. Martini is provided by Bacardi-Martini company directly with a quality certificate so... I will of course bring this opinion to their attention.

4. Internet is $30/day or $10/hour
- Unfortunately we can't really control the rates that the provider charges, but I know for sure that these rates are the more or less same in all Moscow hotels. To offer our guests a choise we have free internet on our Club Floor.

5. A California roll is $35 (for a normal-sized roll)
- That's correct. And this is a bit more than it's average price in Moscow. I would call it a quality premium as we are known for best Japanese food in Moscow. We also have good choise of less expensive Japanese lunch set menus.

6. Shower water pours over the tub onto the floor and the curtain is suctioned onto your body as if you were being shrink wrapped.
- I would highly appreciate if you could find it possible to contact us with the details of your room number so we could check it and take measures. I'm really sorry you had this experience.

7. The TV's are of the old CRT variety (not a big deal).
- I also thought it's not a very big deal as far as the broadcast quality is good and the TVs are new and look good. Also these TVs are matched with specially designed TV stands/minibars.

8. Bottled water is NOT provided by the hotel.
- Actually bottled water of several brands is provided in every room minibar, bar and restaurant. It's not free as in most hotels anywhere. Again free bottled water is available on our Club floor.

All in all I believe these comments will be useful for our readers so thanks a lot for contributing.
Best regards,
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Thank you, Golden Apple!

Golden Apple Boutique Hotel

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5 of 5 stars
Lavalier 1 contribution
Riga
Jul 12, 2009 | Trip type: Business, Solo travel

Just wanted to say thanks to you guys for the great time I had staying with you! Never though Moscow could be so warm and welcoming :)

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Age group 25_34
  • Member since July 12, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $477 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Hotel in Superb Location

Golden Apple Boutique Hotel

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4 of 5 stars
Phil&Osamu 5 contributions
Tokyo
Jul 7, 2009 | Trip type: Friends getaway
1/1 found this review helpful

I stayed at the Golden Apple last month for 4 nights during a visit to Moscow. I chose it over the big chain luxury hotels due to its location, its great reviews here on Trip Advisor, and its emphasis on security. Overall, I was very happy with the hotel and would definitely stay again.

The breakfast buffet was fantastic, although I would have liked to have seen more Russian food - no kefir, no Russian tea. The bar was very expensive, although normal by Moscow standards, but very chic. We didn't eat in the restaurant but the menu looked good with sushi and some Russian standards.

The location was superb. A few minutes' walk to Chekhovskaya metro station and about 10-15 minutes on foot to Red Square. Some of the big luxury hotels are much closer to Red Square, but the walk down Tverskaya street was pleasant and gives you a chance to see a little more of the city. As regards overall safety in Moscow, take the warnings with a large pinch of salt - the city is nowhere near as scary as the blogs and guidebooks would have you think.

Nevertheless I appreciated the security measures taken inside the hotel - using the card key for your room to activate the elevators, no porters hassling you for tips, and safes in all rooms. The staff were also friendly, professional, and efficient. Our cleaning lady was also very warm and funny - a typical motherly Russian!

My one criticism of the hotel would be the photos on its website. As the previous reviewer noted, the large building bathed in blue light on the website is somewhat removed from reality. Not that the building is ugly by any means, just not as spectacular as it appears online. Also, the photos make the rooms look huge, whereas in reality, they are decidedly on the small side. The hotel has obviously hired a very skilled photographer, but there is really no need for such exaggerations as they only lead to disappointment upon arrival, and anyway, the hotel is fine as it is.

I can't wait for my next visit to Moscow, an incredible city, and I'm pretty certain that I'll be back at the Golden Apple next time.

  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since January 21, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from GR_GoldenApple, Guest Relation Manager
(Management representative)
Jul 16, 2009
Dear guest,
I was pleased to learn how much you enjoyed your stay with us, and I would like to thank you for letting us know how impressed you were with the hotel itself and service you received. All your comments and suggestions will be certainly considered. We are adding new photos of the hotel to our web-site, and I hope they will help our guests to form a clearer image of the Golden Apple.
Best Regards,
Guest Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $477 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Quite a place to stay in - worth trying

Golden Apple Boutique Hotel

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5 of 5 stars
PeteCoolTravlr 1 contribution
Des Moines, IA
Jul 7, 2009 | Trip type: Business, Solo travel

I got a good deal on this hotel on Expedia. Also read reviews here. It turned out to be a nice retreat. Moscow is quite a noisy place. This hotel is a couple of minutes to walk from one of central squares - and it's so quiet here in the evening. My room was crisp clean, no problems with breakfast or service. Breakfast was quite nice - they cook stuff like eggs or porridge just for you.

Restaurant is fancy and not crowded in the evening. If you like rush and drunk parties you may just roam around - the neighbourhood is safe and stuffed with bars.

i would probably stay here again. The location is unbeatable - right by my office.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Member since July 07, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from GR_GoldenApple, Guest Relation Manager
(Management representative)
Jul 13, 2009
Dear guest,
Your comments are greatly appreciated. Customer care is amongst our highest priorities and it is always pleasant to receive such praise. I hope to see you in the nearest future in our hotel, and we will try to make your every stay with us more comfortable and unforgettable.
Best Regards,
Guest Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $477 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Fit for porpose! Feeling "home" after several stays.

Golden Apple Boutique Hotel

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4 of 5 stars
Caroussalambra 1 contribution
Neuss
Jul 3, 2009 | Trip type: Business, Solo travel

Coming to the Golden Apple for years I really like the place. Occasionally, when I was too late for my reservation, I had to go to other hotels in Moscow. Well, these places then were just hotels - Golden Apple is something special! Not only for the outstanding breakfast offer.
There is always a good chance to complain upon the TV stations offered in any hotel. However, who is going to spend time in Moscow watching German TV?
Always a pleasure to come back - next time end of July.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Member since July 03, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from GR_GoldenApple, Guest Relation Manager
(Management representative)
Jul 13, 2009
Dear guest,
I was pleased to learn how much you enjoyed your stay with us, and I would like to thank you for letting us know how impressed you were with the hotel itself and service you received. All your comments and suggestions will be certainly considered. We are adding new photos of the hotel to our web-site, and I hope they will help our guests to form a clearer image of the Golden Apple.
Best Regards,
Guest Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates ABS:HotelCheckRates-d530249?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $477 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Golden Apple Boutique Hotel Also Known As

Address: 11 Mal. Dmitrovka Ulitsa, Moscow 127006, Russia