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“Good option for short BT” 5 of 5 stars
Review of Novotel Moscow City

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Novotel Moscow City
4.0 of 5 Hotel   |   Presnenskaya Emb., 2, Moscow 123317, Russia   |  
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Ranked #46 of 249 Hotels in Moscow
4.0 of 5 stars 412 Reviews
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412 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Belgrade, Serbia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed December 20, 2013

I stayed at this hotel in the period from 11th December till 14th December 2013 for business purpose. Rooms are very clean, everything is almost brand new. Breakfast was excellent, a lot of different kinds of food and beverages. Spa part is also good, with sauna, hammam and rest room-enought for a little relaxing. I can warmly recommend this hotel for staying in Moscow.

Stayed December 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerome C, General Manager at Novotel Moscow City, responded to this review, December 30, 2013
Dear Marija H,
I would like to thank you for your feedback and for your kindness in recommending our hotel. I am glad to know that you had a pleasant stay. As we constantly trying to improve our services, your feedback is very important. And a satisfied guest is our greatest achievement.
Thank you again and we hope to welcome you back soon!
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torhout, Belgium
Top Contributor
62 reviews 62 reviews
32 hotel reviews
Reviews in 43 cities Reviews in 43 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 6, 2013

this is the type of business hotel you want when you are purely on business. Very clean rooms, superfast and free wifi, excellent breakfast and a bar with a wide choice of drinks and snacks. Everybody is friendly and where possible they speak english. This is not in the city centre of Moscow but when you are on business you don't have time or feel like sightseeing...

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerome C, General Manager at Novotel Moscow City, responded to this review, December 21, 2013
Dear DavyDS,
Thank you very much for your feedback and for your kind words. I am glad that you enjoyed your stay with us and we were able to offer the services you need during your trip. A satisfied guest is our highest reward!
We will be happy to welcome you again soon!
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
50 reviews 50 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed December 3, 2013

Have not stayed yet, my booking on line went smoothly but numerous requested for a Visa support document "Podverzdeniye" have been unsuccessful.

I have emailed H7149@accor.com the hotels email address and got a reply but this was just a confirmation of the booking.
Now the emails are bouncing back .... H7149@accor.com, The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

The requirement is as follows This is the Russian Embassy (Australia) instructions........................

A copy of high quality or original standard tourist confirmation ("Podtverzdeniye") and a tour voucher from a hosting hotel, registered with the Russian Ministry of Foreign Affairs and authorized to invite foreign citizens in the Russian Federation. Confirmation carries a REFERENCE-NUMBER of the hosting company (which confirms that this company is allowed to receive foreign tourists), personal data of each tourist, dates of trip, itinerary in Russia, services as paid. Confirmation and voucher must be signed by authorized person and carry the official seal of the Russian travel company.

This is very frustrating and I can only assume many guest would require this assistance.
My booking at a St Petersburg hotel went very well, the document was supplied with in 24 hours.

I have called the local Accor office they could not help, I see the manager is active in replying to reviews so I hope he sees this, my booking # is H8W-03UZ

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerome C, General Manager at Novotel Moscow City, responded to this review, December 6, 2013
Dear rapu54,
Thank you for your response. We did have a technical issue with our mail box, but the appropriate department was informed and it was fixed. I transferred your booking number to the reservation department and they are going to take care of this issue. I will follow up with the team to make sure that everything is taken care of and you could travel calmly.
Thank you for your patience and understanding.
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Moscow City

Address: Presnenskaya Emb., 2, Moscow 123317, Russia
Location: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #46 of 249 Hotels in Moscow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Moscow City 4*
Number of rooms: 360
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