We loved the location. Near offices metro and mall. Oops the mall is not connected. You must walk outside in the cold. The front desk and housekeeping were a total disaster. The would not let me book 14 nights so I had to.split the reservation in 3 parts. I told them on check in but still I was locked out twice. I tried to call the front desk many tomes because housekeeping forgot glasses or towels or coffee. Almost every time they did not pick up the phone and I had to take the.usually broken elevator to the.lobby. when my sheets had black grease it took two visits.to get housekeeping to change something that never should have happened in the.first place. After 3 visits to the desk I could not get a paid invoice for one of the charges my charge card. Ivan and Irina both were exasperating.
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