We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very strange hotel” 4 of 5 stars
Review of Petroff Palace Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Petroff Palace Hotel to your Saves list
Petroff Palace Hotel
4.0 of 5 Hotel   |   Leningradsky Av., 40, Moscow 125167, Russia   |  
Hotel amenities
Ranked #31 of 249 Hotels in Moscow
4.5 of 5 stars 74 Reviews
Moscow, Russia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
“Very strange hotel”
4 of 5 stars Reviewed August 3, 2013

The place is very strange. But more in a good way nether in a bad one.

Little bit of history: The Palace was built by the order of Ekaterina II in 1776-1780 after successful completion of Russian-Turkish war. It was built to give the most importuned people to rest after the long road from Saint-Petersburg, and enter Moscow rested and prepared. Later on palace was used by Pavel I, and Nikolay II. Napoleon stayed at the palace for 4 days watching Moscow burn.

All that makes the place very interesting place to stay. On another good side: free underground parking, free WiFi with solid speed and stability, 5 meter ceilings, warm floor, and good bathroom. Unfortunately all that is a result of total reconstruction which left nothing from the history. It looks close to original, but... Staff is very friendly.

Now to the bad part: it is a museum and popular place for weddings. On the 3rd night we decided to get our self some food in room, and turned out that kitchen is out of everything except fish for one dish. SPA does not provide nothing, you need your robe, slippers, towel.

Now strange thing about the place, is in 3 days which I stayed there, on the day 1 there was a wedding, and on the other 2 days, I haven't seen a single live soul around. Non. Feeling was I was completely alone in there, which is kinda funny, but... In one of the halls tray with someones breakfast stayed for whole day.

Another importuned thing: to get from your room to the "lobby" you'll need to walk some distance, ether under open sky, whats not so good when its raining, ether by underground paths.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

74 reviews from our community

Traveler rating
    41
    25
    5
    2
    1
See reviews for
7
30
2
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Moscow, Russia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 2, 2013

The place is very strange. But more in a good way nether in a bad one.

Little bit of history: The Palace was built by the order of Ekaterina II in 1776-1780 after successful completion of Russian-Turkish war. It was built to give the most importuned people to rest after the long road from Saint-Petersburg, and enter Moscow rested and prepared. Later on palace was used by Pavel I, and Nikolay II. Napoleon stayed at the palace for 4 days watching Moscow burn.

All that makes the place very interesting place to stay. On another good side: free underground parking, free WiFi with solid speed and stability, 5 meter ceilings, warm floor, and good bathroom. Unfortunately all that is a result of total reconstruction which left nothing from the history. It looks close to original, but... Staff is very friendly.

Now to the bad part: it is a museum and popular place for weddings. On the 3rd night we decided to get our self some food in room, and turned out that kitchen is out of everything except fish for one dish. SPA does not provide nothing, you need your robe, slippers, towel.

Now strange thing about the place, is in 3 days which I stayed there, on the day 1 there was a wedding, and on the other 2 days, I haven't seen a single live soul around. Non. Feeling was I was completely alone in there, which is kinda funny, but... In one of the halls tray with someones breakfast stayed for whole day.

Another importuned thing: to get from your room to the "lobby" you'll need to walk some distance, ether under open sky, whats not so good when its raining, ether by underground paths.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 21, 2013

Beautiful historical hotel conveniently located. The staff are very friendly and accommodating. The price is very reasonable. We've enjoyed our stay very much! Highly recommended to everybody traveling to Moscow.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
154 reviews 154 reviews
48 hotel reviews
Reviews in 79 cities Reviews in 79 cities
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed July 9, 2013

There are so many reasons: The beds & rooms are lovely and comfortable; it's a peaceful and quiet retreat in a huge busy city; it's a great price; the food is very good in the restaurant which will serve you 24/7; the concierge can get you tickets for the Bolshoi when you couldn't buy them on line months earlier; it's an historical site; it's located just outside the 2nd ring road around the city so you get off the subway and walk through a lovely park to the hotel; the impressive subway system can get you quickly to any of the major sites in Moscow; it's closest to the airport to New York City. What's wrong: just that they do not currently have a liquor license for wine and spirits. However, if you bring your own bottle to the restaurant they will serve it to you with your dinner for no corkage charge. And if you care, the swimming pool is gorgeous but the water is too cold to enjoy swimming.

Room Tip: Try to get a room across the courtyard from the front reception (building 10) to really enjoy the am...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Libertyville, Illinois
Top Contributor
65 reviews 65 reviews
33 hotel reviews
Reviews in 40 cities Reviews in 40 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed July 3, 2013

After looking around Moscow for a nice hotel that didn't smack of being an international chain I settled on the beautiful and historically significant Petroff Palace hotel for my family's and a friend's family five night stay (4 adults + 4 teens). We were thrilled being named on their registry alongside Catherine the Great and Napoleon.

The upsides of the Petroff Palace are very strong to my mind. The local flavor and management, stunning exterior and interior decor, large rooms, small number of guest rooms, historic significance of the property, good location with close proximity to a Metro station and competitive pricing with other quality properties. The Petroff has an air of exclusivity without being outrageously priced.

The booking process was easy through the hotel's website...I was expecting some complications because I've read Russia works differently than does Western Europe or the US. No problems, though. I next needed the hotel to provide confirmation and certification of our reservations to complete the Russian Visa application process.

The concierge was very quick in getting the forms to me and clearly communicated with me in English. It was only a minor annoyance that it took more than a week to get the hotel to remedy a clerical error with the confirmations, thus delaying our visa applications.

A month or so prior to our arrival I sought the Concierge's help with dinner reservations (restaurants I'd selected) and to arrange transfer for eight people from Domodedovo to the hotel. I also asked for referrals to private tour guides. The concierge ultimately was little or no help any of the three requests. First, he assured me that all restaurants could be arranged upon arrival...this despite my selecting some exclusive and difficult-to-book restaurants. Second, he provided similar advice regarding a private tour guide...something I was uncomfortable leaving unbooked during peak touring season. Finally, upon arrival we were picked up (8 persons + luggage) in a single minivan. We literally were jammed into the seats with bags underfoot and in our laps...for one and a half hours!

Arriving at the Palace was anticlimactic as the entrance in on the side of the hotel through a small door and metal detector...certainly not the entrance used by Catherine or Napoleon. Checking in was fast and friendly - and the hotel operates a restaurant open all day where we sat down and had a light lunch. The same restaurant is used for brunch which I'd describe as small but fresh and adequate. That said - the palace property is in BEAUTIFUL condition.

One of the great things about smaller hotels is that there aren't as many guests - with few other people around the Petroff truly seemed like a Palatial B&B. Walking to the rooms we passed a small cafe not currently in use and the gym, which we never use on major trips.

We booked a suite for "mom and dad" and a standard room for the teens. Both rooms were absolutely beautiful and large enough for bags and comfortably moving around. There were several available electrical outlets, wi-fi worked everywhere and the bathroom was large and well equipped. The beds and linens seemed new and were very comfortable. Really, it was almost a shame to leave the room.

Leaving the room, incidentally is a quirky thing. Like many European hotels there exists a room-key slot near the door that activates power in the room...nothing unusual. Except in the Petroff, the door won't open for exiting until the key is removed...and then it only stays "open" for a few seconds. It could be security, but I wondered in the event of a fire or power failure what happens...because the windows were barred. Like I said, quirky.

The stay was very enjoyable, but with a lightly staffed hotel (again, like a palatial B&B) we didn't have too many interactions with them. They were all nice and responsive to anything we needed (towels, soaps etc.) but surely didn't try to overwhelm their guests with "world class" service.

During our stay we had Russian Tea Service at the Ritz and as is always the case, were spoiled by the number of helpful staff at our disposal even for a mere tea. Thinking comparatively, I don't regret for a second choosing the Petroff over the likes of the Ritz - National - Kempinski - Metropol or Arabat Hyatt. We all loved the Petroff Palace atmosphere and rooms, wanted for nothing and had easy access to Moscow's phenomenal Metro system. Other travelers should just be aware that it's not a 5-star nor even a 4-star when it comes to service and amenities. But what value can you put on staying in Catherine the Great's palace?

Room Tip: Can't miss - although the air conditioner in 506 was very noisy.
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 9, 2013 via mobile

We stayed in this beautiful Palace Hotel for one night before our River Cruise. We love about this hotel is spacious large room, very clean and very well maintained. The staff speak great English and super helpful. The garden is beautiful and like a garden in a small palace. It's close to down town by metro. Food in the restaurant is great, maybe a bit on the high side. Too bad not many stay here. The value of the hotel is great. I would stay here anytime than those outrages pricy hotel in downtown. We will miss the big room when we check in our river boat tour. If we return to Moscow , this will be my choice of hotel.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
Contributor
18 reviews 18 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 30, 2013

The hotel has a lot of potential to be a beautiful place to stay however as of this writing, I would not recommend it. It is in the process of changing management and many things need to be corrected. 1. Currently the guest entrance is on the side of the property ( very un-palace like) where you go through security screening and enter a makeshift bar/reception area. I was looking forward to arriving at a palace!
2. Their credit card terminal was down the whole time we were there and they insisted we pay cash. That made it difficult to get enough cash for other needs.as many restaurants in Moscow do not take credit cards. It was unpleasant and unexpected.
3. The breakfast was mediocre, the restaurant is "open 24 hours a day" but they do not serve alcohol and it was empty.
4. The mini-bar was empty.
5. The jacuzzi was cold.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Petroff Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Petroff Palace Hotel

Address: Leningradsky Av., 40, Moscow 125167, Russia
Location: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #31 of 249 Hotels in Moscow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Petroff Palace Hotel 4*
Number of rooms: 43
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Agoda, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Petroff Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Petroff Palace Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.