We stayed at the Baltschug Kempinski for one week. The hotel is well-located. It iks closed to the Kremlin and the red square. Our room was spacious. The bed was very comfortable. The bathroom had excellent amenites. It had two sinks, a very nice shower and bathtub. Gels, shampoo, bar soap were of excellent quality. Our room had a view of San Basil's cathedral, the Kremlin, and the Red Square. Our shoes were shined every night. Breakfast was quality was very good. Olga the concierge was wonderful!
Minor issue: Expensive hotel as I paid around 600 dollars per night. Nevertheless, I am willing to pay as long as I feel protected by the hotel.
However, you may not always feel welcome in this hotel. One night we were mistreated in the bar. We rarely complaint but given the price we were paying we did. The response from the executive assistant manager was however, very professional. He looked for us and he apologized and we were treated very well then after. However, incidents like this are not uncommon. The day of departure, we wanted to do our check out at 100 pm. The check out time is at 1200 pm. However, as we have a Platinum category with Kempinski and subsequently, we were supposed to be allowed for a late check out. They said that they could not honor our category because the people at the reception did not know how to check our Kempinski account. We simply decided to do the check out. They did not even say good-bye. They simply asked us for our credit card recipe to be signed.
I was very loyal to Kempinski because my experience in Budapest and Berlin was very nice. No, I am not sure about it. Although the hotel looks nice, there is a need for a better service.
Another issue: I would suggest to have separate areas for non-smokers. People in Russia smoke a lot and it is very uncomfortable.
- Official Description (provided by the hotel):
- Роскошныи европеискии отель <<Балчуг Кемпински>> располагается в историческом центре Москвы, напротив Кремля, Краснои площади и собора Василия Блаженного. Обновленныи в 2012 году отель предлагает гостям 227 элегантных и просторных номеров, включая уникальную коллекцию <<Дизаинерских>> и <<Панорамных>> люксов с лучшими видами на Москву. В отеле расположены 11 банкетных залов-трансформеров, Оздоровительныи клуб с бассеином, тренажерным залом, саунои и солярием, бизнес-центр, а также центр красоты <<Балчуг>>. Особои популярностью пользуются ресторан <<Балчуг Гриль>> и европеиское кафе <<Кранцлер>>. Важным местом проведения деловых и неформальных встреч, безусловно, является уютныи бар с камином <<Лобби Лаунж>>. Безупречныи сервис и неустанное стремление к совершенству определяют преимущества положения в каждои детали. ... more less
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