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“Good hotel by the river” 4 of 5 stars
Review of Crowne Plaza Moscow World Trade Centre

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Crowne Plaza Moscow World Trade Centre
5.0 of 5 Hotel   |   Krasnopresnenskaya Embankment, 12 | World Trade Center, Moscow 123610, Russia (Formerly Mezhdunarodnay)   |  
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Ranked #36 of 248 Hotels in Moscow
Brussels, Belgium
Top Contributor
65 reviews 65 reviews
40 hotel reviews
Reviews in 48 cities Reviews in 48 cities
46 helpful votes 46 helpful votes
“Good hotel by the river”
4 of 5 stars Reviewed September 9, 2013 via mobile

This hotel offers all amenities for a business hotel. The rooms are spacious and recently renovated, at least in the Crown Plaza Club. However, the breakfast buffet and room service dining was very disappointing and expensive for what you get. It lacked fresh fruit, healthy options and choice for the room service. Also, the staff quality is sporadic and randomly smiling...

  • Stayed September 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaMorozova, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review, September 11, 2013
Dear Laetisz,
Thank you for taking your time and writing a review concerning your experience at Crowne Plaza Moscow hotel.
It is great to know you found the Club building and your Club room convenient regarding your needs and expectations.
Please take a kind notice that we will definitely forward your comments concerning breakfast options and room service menu to the F&B management of WTC Moscow.
We would be happy to welcome you back to Crowne Plaza Moscow hotel as our guest during your next visit to Moscow.
Kind regards,
Victoria Morozova
Senior Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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787 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
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English first
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 8, 2013

If visiting an event at the World Trade Centre, then don't even think of staying anywhere else. The Hotel is large, with good sized rooms. Rooms were clean and the staff were all pleasant if not friendly. I wouldnt say Muskovites are the friendliest people I have come across. They are not rude, just very matter of fact, and serious. Overall the Hotel is pretty much what you expect from the Crowne Plaza. There are a couple of bars and restaurants, which are a little on the expensive side, for what you get. Within the complex there is also a supermarket which was very handy, and another couple of restaurants. The Chinese restaurant on the lower level was very good. There is also a very good Italian restaurant across the road from the hotel, it doesn't look much from outside, but it was quite nice inside and the food was very good. If you are going to Moscow to mainly sight see, I would stay elsewhere. The closest metro train station is about a 15 minute walk away, and there is not a lot around the hotel. If I went back to Moscow, I would stay at Arbat. A lot more lively, a couple of Metro stations nearby and walking distance to quite a few places.

A couple of tips: 1) Dont change money at airport unless you know rates. 2) Negotiate ALL taxi fares before you get in. There are usually no meters and you need to haggle, even at the official taxi stand in the airport. They wanted to charge me $4,400 roubels, got them down to $2,600 3) Metro is really fast, with a train every 2-3 minutes. It can be difficult to use because of the language difficulties, however, persevere, it is worth it.

Room Tip: River view is good, with the spectacular Radisson Royal Hotel across the river.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaMorozova, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review, September 11, 2013
Dear Robbo91,
Thank you for taking your time and posting a review concerning your experience at Crowne Plaza Moscow WTC hotel.
It was great reading you find the hotel, your room and the services we provide as completely appropriate regarding your needs and preferences.
Please take a kind notice that there is a shuttle bus leaving from entrance number 7 that will take you to the metro station Ulitsa 1905 Goda in about 5 minutes.
I would also like to recommend you reserving a taxi at the reception beforehand as then we would be able to guarantee your safety and fair prices based on registered meters. You could have also asked for a transfer from the airport when booking a room with our reservations department.
We would be happy to welcome you as our guest again during your next visit to Moscow.
Kind regards,
Victoria Morozova
Senior Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt
Top Contributor
73 reviews 73 reviews
57 hotel reviews
Reviews in 41 cities Reviews in 41 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed September 8, 2013

The Crown Plaza in located in the WTC. What is outstanding is the service minded, fast and competent stuff. What comes on top is the outstanding quality of the nicely furnished rooms. It is a modern style, which is fitting well with my private taste, is absolutely funtional for a business trip and in top conditions. Same for the bathrooom. I would wish to have it that way in all hotels I stay.
Breakfast level is all you need again on a very high quality level.
Needless to say that this is a safe place, all bookings have been carried out correctly in timely. I was missing nothing.
The hotel is worth the price charged.

Room Tip: Any room overlooking the river
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaMorozova, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review, September 11, 2013
Dear Mr_Bellevue,
Thank you for taking your time and posting a review concerning your experience at Crowne Plaza Moscow WTC hotel.
It was great reading you find the hotel, your room and the services we provide as completely appropriate regarding your needs and preferences.
We would be happy to welcome you as our guest again during your next visit to Moscow.
Kind regards,
Victoria Morozova
Senior Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 30, 2013

Stayed here for 6 nights last week for the MAKS Airshow in Moscow. Stayed in a room on 7th floor.

All in all, I would stay at this hotel again, but would look at other options as well.

*** Positives ***
- Room is large and clean with a very comfy king sized bed
- Nice view of the Moscow river and Radisson hotel (if you are lucky. No view on the other side)
- Iron and Ironing borad,small fridge,kettle, safe in the room. Room comes with bath tub.
- Nice desk and chair
- complementary bottled water (300ml) everyday
- Supermarket and Citibank ATM within World Trade Center building (2 min, indoor). The supermarket is of a decent size, and offers variety of bread, ham, cheese, yogurt, juice, milk, alcohol, cookies, etc., etc. You can probably find almost everything you need.

*** Negatives ***
- Breakfast at the hotel costs $40. So I opted for getting bread and ham, juice, etc from the supermarket, and stored them in the fridge.
- Business Center is only open from 9am - 9pm (if I remember correctly). Not open at night.
- Wi-Fi is weak, often gets disconnected. Could be a source of stress.
- Nearest metro station is 15 min away and hard to find when you don't read Russian
- Traffic jam in front of the hotel is incredibly bad at rush hours (it could take 10-15 min to arrive at the hotel entrace despite you being a couple of min walking distance from hotel)
- Found it inconvenient that you have to use your room key card to access elevator.
- Security gate at the entrace (could be a good thing?)

This is is a decent hotel for business use, and a good one for family trip. Would not recommend for a romantic stay for couples.

Room Tip: Ask for a room with a view of the Radisson Hotel and river. Get supply from supermarket insetad of g...
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaMorozova, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review, September 2, 2013
Dear hungryman127,

Thank you for taking your time and posting a review concerning your experience at Crowne Plaza Moscow.
It is a pleasure to know you found the hotel, your room and the services we provide as convenient and pleasing regarding your needs and preferences.
Please kindly note that there is a shuttle bus to the metro station leaving at entrance number 7. It will take you about 5 miniutes to get to the nearest station – Ulitsa 1905 goda.
Guest safety is of the highest priorities for us and that is why we ask our guests to use room keys for calling an elevator and ask them to pass through the security gate and get their luggage checked before entering the hotel.
We forwarded your comments regarding the internet connection to our IT department for further improvements.
We would be happy to welcome you back during your next visit to Moscow.

Kind regards,
Victoria Morozova
Senior Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 28, 2013

Was there on business. Stayed in the Club Suites tower. Had a room with a wonderful view of Moscow River and west. Large room with excellent bed. Bathroom was large and well appointed. Good breakfast in the club lounge and all day cappucino was wonderful. Walking distance to grocery stores, shopping malls and subway.

The only downside was wi-fi. It was sporadic and I had to log in multiple times a day to maintain it. Being able to log in once a day at most and have the log in and password remembered would be useful.

Room Tip: corner rooms have wrap around windows and are really bright during the day
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaMorozova, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review, September 2, 2013
Dear CanadaSportsDoc,

Thank you for taking your time and posting a review concerning your experience at Crowne Plaza Moscow.
It is a pleasure to know you found the Club building, your room with the river view, the breakfast and the services we provide as convenient and pleasing regarding your needs and preferences.
We forwarded your comments regarding the internet connection to our IT department for further improvements.
We would be happy to welcome you back during your next visit to Moscow.

Kind regards,
Victoria Morozova
Senior Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 17, 2013 via mobile

We have been celebrating our marriage in Crowne Plaza in May 2013, and had a dinner for our guests in one of the hotel's halls as well as have booked a double room just for the two of us to stay afterwards. The view from our windows was breathtaking as we stayed in the club building! The hotel offered us the best service and care we have ever experienced and this was thanks to its personnel (reservations service, security service, restaurant service, waiters and servants) who did everything and even more to meet all our expectations during preparation of the event, and during the very celebration. Food and drinks in most of cases were of the highest quality and were kindly offered to us during all the time. Staying in the room full of flowers which were delivered to our room room on 18th floor after the celebration and enjoying the panoramic view of Moscow at night was unforgettable! We also had a very nice breakfast on the next morning. I would like to thank Crown Plaza Moscow for an amazing experience which left only the warmest memories in our hearts and in hearts of our guests!

Irina & Alexey

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TsDen, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review, August 19, 2013
Dear Irina2483,
We would like to congratulate you once again with your marriage and wish you all the best in your family life. Thank you for sharing your experience with the Tripadvisor community. It’s great to know your wedding day at our hotel became pleasant and memorable. We would be happy to welcome you again to celebrate the anniversary or just spend a romantic weekend in our club room. Best regards, Denis Tseitlin.
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Recife, PE
1 review
4 of 5 stars Reviewed August 17, 2013

Friendly staff, clean and spacious room, comfortable bed and a stunning view to the river. Walking distance to the city centre if you're adventurous and wear comfortable shoes. Excellent breakfast (champagne included) and a nice bar if you happen to be too tired to check the nice restaurants nearby.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TsDen, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review, August 19, 2013
Thank you for your candid comments regarding your stay with us. We are very much pleased to hear that you enjoyed our guest rooms and service. We are looking forward to welcome you again and would like to kindly advice to check the WTC summer restaurant ‘Veranda’ if you have time and the weather would be nice.
Sincerely, Denis Tseitlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Moscow World Trade Centre

Address: Krasnopresnenskaya Embankment, 12 | World Trade Center, Moscow 123610, Russia (Formerly Mezhdunarodnay)
Phone Number:
Location: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Moscow
#27 Romantic Hotel in Moscow
#29 Family Hotel in Moscow
#33 Luxury Hotel in Moscow
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Moscow World Trade Centre 5*
Number of rooms: 724
Official Description (provided by the hotel):
The Place To Meet! Russia's Leading Business Hotel by World Travel Awards 2013, Crowne Plaza Moscow WTC offers supremely comfortable accommodation, modern facilities and superb cuisine to suit both business executives and leisure visitors.The hotel is strategically located in the vicinity of major business district Moscow City, international exhibition complex Expocentre and the Government House of Russian Federation. Historical heart of the city is within walking distance.The Hotel has 724 elegantly furnished guest rooms equipped with everything you may need for efficient work and comfortable rest, including 149 luxury styled club rooms with breathtaking panoramic views over Moscow, modern spacious interiors and enhanced services.All guest rooms and public areas are equipped with the highest Fire&Life Safety systems. All registered guests are welcome to use Free Wireless High Speed Internet available throughout the hotel.Experience the very Club approach to your Meetings in one of seven fully equipped Crowne Plaza meeting rooms including Premium class Club Lounge Meeting rooms on the 20th floor with panoramic views overMoscow.At Crowne Plaza we have a Crowne Meetings Director - an experienced meeting organizer who will be your single point of contactthroughout. Liaising with you to make any last minute arrangements or resolve any issues and concerns, working closely to your schedule, your Crowne Meetings Director will ensure a professional and consistent service for your meeting for up to 180 delegates. For an event with more than 180 delegates get advantage of Congress Facilities of WTC Moscow with its multifunctional Congress Hall and 29 adaptable conference halls and meeting rooms.Experience a range of restaurants and bars offering first-class European and local cuisine. You would not notice time running by in a lively and friendly atmosphere enjoying your meal prepared from ecologically pure organic ingredients perfectly accompanied by a glass of wine or a refreshing cocktail. From intimate gatherings to lavish receptions for up to 1200 guests the hotel offers a range of beautiful and elegant halls as well as private banquet restaurants to suite the unique style of your event. The banqueting team will ensure that every requirement is met making certain that everything is perfect. ... more   less 
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Also Known As:
Crowne Plaza Moscow World Trade Hotel Moscow
Moscow Crowne Plaza

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