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“Big hotel complex; nothing to complain about: price/value = good” 4 of 5 stars
Review of BEST WESTERN PLUS Vega Hotel & Convention Center

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BEST WESTERN PLUS Vega Hotel & Convention Center
4.0 of 5 Hotel   |   Izmailovskoe Ave, 71, 3V, Moscow 105613, Russia   |  
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Ranked #43 of 261 Hotels in Moscow
Haskerdijken
Top Contributor
59 reviews 59 reviews
57 hotel reviews
Reviews in 48 cities Reviews in 48 cities
27 helpful votes 27 helpful votes
“Big hotel complex; nothing to complain about: price/value = good”
4 of 5 stars Reviewed May 23, 2014

The hotel is fine; rooms are standard; house keeping is good.
Location is about 5 minutes walking from the superb Moscow Metro.
The restaurant at the ground floor the hotel is modest but the dishes served are tasteful.
Service is very good despite the fact that English is a struggle for their staff.
The breakfast buffet is ok; but extremely crowded, it is hard / not possible to pick a free table.
This hotel is frequently "filled up" with bus loads of tourist groups but the breakfast area is simply by far too small.
Other than that we booked via the internet and the price for Moscow was excellent!

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TatyanaRagekh, Guest Relations Manager at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review, May 25, 2014
Dear Guest,

Thank you for choosing the Best Western Vega Hotel & Convention Center for your stay in Moscow, we appreciate your loyalty to our brand! And we would like to thank you for completing the survey upon your departure!
We are glad to hear that you found the location of the hotel very comfortable for your needs.
Forming the menu for the buffet, we primarily rely on international standards that guests' requests, and do our best to anticipate the possible needs of our customers.
Good English language skills are a prerequisite for employment at the Vega hotel.
However, some of our administrators can also speak French, German and Spanish. English courses are held regularly at our hotel, as well as a variety of trainings to improve the skills needed in hospitality field.
We are glad to know that you had an excellent overall experience in our hotel.
I hope that you will choose our hotel again for your next visit to Moscow.

Best Regards
Olga Konyaeva
Guest Relations Manager.
Best Western Vega Hotel and Convention Center.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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913 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Antwerp, Belgium
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 23, 2014

I have been back to the Best Western Vega again this year for 4 days, on a business trip and found the hotel even more pleasing than last time...
They have a price/quality that is not usual for Moscow...
The advantages are that they do not exploit every thing they can to get your money out of your pockets:
- rooms come with a fridge that can be filled by you in stead of taking a minibar
- free WIFI (in expensive hotels in Moscow I had to pay extra PER DEVICE!) which works well enough, although unsecured...
- Partizansky metro is 200-300 meters from there (do mind it is a metro with high stairs and no elevator) and brings you everywhere in Moscow...hint: use Google maps to find which metro you need to switch to, it is very reliable and Moscow has an amazingly efficient , but sometimes crowded, metro)
- all prices in the hotel are at normal level
- there are food shops, restaurants and shopping mall close to the hotel
- it is much quieter than the center of Moscow on 20 minutes Metro ride
- Breakfast and Vega restaurant: The breakfast is very democratic at 500 roubles (12 euro approx) and is very elaborated in choices, even with soup and lots of hot dishes...
You can also enjoy lunch and dinner in buffet style for 600-650 roubles which is amazingly cheap for the variety you can get in their restaurant. Quality is good, of course do not expect caviar for that price :-)
- Very friendly staff and efficient security make this hotel to be my fixed basis for future business trips to Moscow. I especially appreciated that the lady from the VIP (I am a Best Western member) check-in gave me a room despite being hours to early to check-in...
- rooms are good, not the best maybe, but they offer all you need... I especially like the fact you have a lot of power points to connect all your devices when needed, it would be better with a working desk, but it was ok with the beauty table to work on still...
- the 24 hours available doctors in the hotel are also a big +
- a coffee making facility in the room would have been great but there is hot and cold water on every floor...

I did not have time enjoy the rest of the facilities so I can not review that...

Conclusion: I can recommend this hotel as a very good price/quality with top notch service from the staff...

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anastassia L, Guest Relations Manager at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review, June 4, 2014
Dear Guest,

Thank you for choosing the Best Western Plus Vega Hotel & Convention Center for your stay in Moscow, we appreciate your loyalty to our brand! And we would like to thank you for completing the survey upon your departure!
Your opinion is very important to us and we value your feedback. We are so happy to receive such a bright and detailed review.
The whole team at the Best Western Plus Vega Hotel works very hard every day to provide our guests with high quality service and the nicest reward which we can receive is your kind words and your satisfaction! We are very glad that you enjoyed your stay and everything was amazing!
Once again I would like to thank you for taking the time to complete the survey, we are glad that we made your stay pleasant and comfortable!
We do hope you will come back soon and see us again!
Have a wonderful day!

Kind regards,
Anna Mordvinova
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 21, 2014

Stayed there for almost a week.
Will start with positives:
- clean
- good bathroom with Grohe taps
- comfortable beds
- fantastic buffet breakfast
- 2 minutes walk from the metro station which is on a good line (10 min to city centre)
- reasonably priced
Negatives:
- everyone smokes in the lobby and even in the corridor on supposedly non-smoking floor
- can be noisy if you keep your windows open - there is a busy road nearby and other hotels.

Room Tip: ask for non-smoking room, otherwise your room would stink.
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TatyanaRagekh, Guest Relations Manager at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review, May 26, 2014
Dear Dascha!

Thank you for choosing the Best Western Plus Vega Hotel & Convention Center for your stay in Moscow, we appreciate your loyalty to our brand! And we would like to thank you for leaving your reply on the tripadvisor webpage!

Your opinion is very important to us and we value your feedback.

By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

The whole team at the Best Western Plus Vega Hotel works very hard every day to provide our guests with high quality service and the nicest reward which we can receive is your kind words! We are very glad that you enjoyed your stay and you found the hotel convenient for your needs!

As of June 1st 2014, all hotel grounds will be smoke-free, we are sorry you were faced with an unpleasant experience regarding the smoking areas of the hotel.
We are always able to provide you with a different room to satisfy your desires, your satisfaction is very important to us and we kindly ask you to inform the Guest Relation Managers of any inconveniences, which occur during your stay.

We do hope you will come back soon and see us again!

If I can be of assistance in the future, please don't hesitate to contact me at +7 495 956 0506 (ext.04-32) or by replying to this e-mail.

Once again I would like to thank you for taking the time to complete the survey, we are glad that we made your stay pleasant and you enjoyed our breakfast buffet!

Have a wonderful day!


Best regards,
Anastassia Laperdina
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torrey, Utah
Top Contributor
68 reviews 68 reviews
41 hotel reviews
Reviews in 52 cities Reviews in 52 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed May 21, 2014

For a budget-type Moscow hotel, the Izmailova Vega worked out great for us. The rooms were comfortable, the WiFi worked fine and the staff was friendly. We had several buffet meals in the 2nd floor restaurant, which was nice because there were so many things to choose from. The location is especially good because you are about 400 meters away from the "Partizanskaya" station on the Dark-Blue Metro line that runs into the city center. Also, there are several little stores and restaurants just outside the hotel which provide most things you might need. The famous Izmailovo Market is within walking distance as well. As Americans, we felt safe and comfortable at this property and enjoyed our stay.

Room Tip: I especially liked that I could open the window a little to let in fresh air. The television offere...
See more room tips
  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TatyanaRagekh, Guest Relations Manager at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review, May 24, 2014
Dear Guest,

Thank you for choosing the Best Western Vega Hotel & Convention Center for your stay in Moscow, we appreciate your loyalty to our brand! And we would like to thank you for completing the survey upon your departure!
Your opinion is very important to us and we value your feedback.
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. The whole team at the Best Western Vega Hotel works very hard every day to provide our guests with high quality service and the nicest reward which we can receive is your kind words! We are very glad that you enjoyed your stay and everything was amazing!

We do hope you will come back soon and see us again!

Best regards,
Anna Mordvinova
Guest Relations Manager.
Best Western Vega Hotel and Convention Center.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 12, 2014

Very good hotel, located near the subway, approximately 5 minutes! The service is excellent, the receptionists do their best every day! The housekeeping is not high quality but quite effective! In my opinion, the breakfasts are overrated, but they are fine. Really good hotel, excellent service for their good price!

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TatyanaRagekh, Guest Relations Manager at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review, May 13, 2014
Dear Guest,

We are very pleased that you have visited Best Western Vega Hotel & Convention Center! Let me thank you for your feedback, which you have provided us with, your feedback is very important to us, it is the key which allows us to provide high quality customer service.
We are glad to hear that you found the location of the hotel very comfortable for your needs. Thank you for evaluating the work of our Housekeeping staff, and providing such nice comments regarding the Front Office staff! We value your opinion very much!
I am truly happy to hear that you had an excellent overall experience, we do hope to see you as a guest at the Best Western Vega Hotel & Convention Center in the nearest future!

Have a great day,
Anastassia Laperdina
Guest Relations Manager
Best Western Vega Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vicenza, Italy
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 9, 2014

since around year ago belongs to best western hotel chain, was improved a lot, with renewed rooms, free coffee/tee service, completely renewed rooms which corresponds to four star hotel. good restaurant, but not very cheap.
since it is still russia, every step is strictly controlled, every time trying to enter elevator to the rooms you are carefully controlled if you are registered guest in the room, what is very soon starting to be very annoying.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TatyanaRagekh, Guest Relations Manager at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review, May 10, 2014
Dear Guest,

Thank you for choosing the Best Western Vega Hotel & Convention Center for your stay in Moscow, we appreciate your loyalty to our brand! And we would like to thank you for completing the survey on tripadvasor.com! Your opinion is very important to us and we value your feedback.
We are delighted to know that you enjoyed our service, found the hotel's location, room facilities and the signal of Wi-Fi convenient for your needs.
Despite the fact that the hotel Vega is not located in the center of Moscow, the main tourist destinations can be reached by the metro within 15 minutes. It is very simple and fast, only 5 stops and you are at the Red Square, and you don't need to change the line.
Ensuring the safety of our guests is a priority in our work.
We are happy to invite you to visit our hotel again. Our professional teams are ready to make your stay with us really memorable.
Have a good day.

Olga Konyaeva
Guest Relations Manager.
Best Western Vega Hotel and Convention Center.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, UK
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 6, 2014

Excellent value. Clean, well equipped rooms (minus tea making facilities). Onsite restaurants and bar - reasonably priced compared to city centre. 5 stops on the metro into city centre, Buy a 10 trip card and use it for your group I.e. swipe in people one after the other

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TatyanaRagekh, Guest Relations Manager at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review, May 9, 2014
Dear Guest,

Thank you for taking the time to leave a review of your recent stay with us. We are delighted to learn that you enjoyed our service, found the room convenient and clean regarding your needs. We are happy to know that you enjoyed your stay with us and we truly hope to welcome you again during your next visit to Moscow.

Best Regards.
Olga Konyaeva
Guest Relations Manager
Best Western Vega Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Vega Hotel & Convention Center

Address: Izmailovskoe Ave, 71, 3V, Moscow 105613, Russia
Phone Number:
Location: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Best Value Hotel in Moscow
#22 Romantic Hotel in Moscow
#23 Business Hotel in Moscow
#38 Luxury Hotel in Moscow
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN PLUS Vega Hotel & Convention Center 4*
Number of rooms: 998
Official Description (provided by the hotel):
Best Western Plus Vega Hotel & Convention Center is 4 stars hotel in the Moscow. Hotel is just 3 minutes' walk from Partizanskaya Metro station, which is very convenient for getting round the city. Every morning buffet breakfast is available in the restaurant. In-house 24-hour bar and restaurants serve Russian and European food. The Best Western Vega provides free wireless Internet throughout the hotel, free use of computer in business area, fitness center and complimentary bottle of mineral water every day. 24-Hour emergency medical care is also available. ... more   less 
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Also Known As:
Best Western Vega Hotel Moscow
Best Western Vega Hotel And Convention Center
Vega Hotel Moscow

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