Claimed a 4 star hotel, this is an old soviet era dump barely catching 2 star rating in my books. Bed was old and uncomfortable, service really terrible. Spa center as they call it is a paid service and requires note from a doctor to attend. Being an avid traveller and a russian - take it from the expert! There are plenty of other places in Moscow worth paying for. Sorry Tatiana that you have to work for this place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 30, 2012
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Thank you for choosing «Best Western Vega Hotel & Convention Center», and time spent on writing feedback about work of our entire team. We are pleased for your attention to our hotel. We always appreciate constructive comments, it helps us to correct mistakes, improve our customer service and eventually meet expectations of guests.
The building of our hotel actually was built during the Soviet era, for the Olympic Games in 1980. We are proud of our history and are doing everything possible to emphasize its historical mission. However, only the name of the hotel, "Vega" reminds about those years. A modern hotel «Best Western Vega Hotel & Convention Center» in the hotel complex "Izmailovo" is a strategic target for Moscow because of its room capacity (hotel complex "Izmailovo" the largest in Europe, 5000 rooms).
The facade of the hotel, hall and all rooms have been renovated. Investitions for renovations were more than 300 million rubles for last two years. Updates continue in the present, for example, works on equipping new high-speed Wi-Fi. Over the past two years we have conducted a large renovation of our rooms in accordance with international standards, classification to 4 stars, with the replacement of furniture, textiles, sanitary equipment. Nowadays for the convenience of our guests we offer 9 non-smoking floors, it is more than 400 rooms.
Our amenities have been also reviewed and updated. We expanded the range of free services. At your disposal: free membership in Europe's largest chain of fitness clubs "Planet Fitness», Wi-Fi in public areas and guest rooms, internet cafe in the lobby, shoe cleaning, concierge. Besides Guest Relation Manager is always glad to help guests in solving any problems. We are preparing New Year gift for our guests - opening luxury restaurant «Gusi-lebedi»
Our SPA center does have a paid service, it is a common practice in hotels all over the world.
To visit the gym and group classes in the fitness club "Planet Fitness" you need have sportwear and footwear. To visit pool you really need a doctor's note. This rule is necessary for all swimming pools of our country and our guests are no exception. Our concierges always inform guests about these Terms and Conditions and give a special memo. In addition to free fitness club our hotel offers such amenities as saunas, Turkish, Finnish sauna, jacuzzi on the 30th floor of our complex for an additional fee.
We place a very strict professional requirements to our front office staff, communication with guests strictly regulated by Best Western technology. We provide regular training to maintain the high standards of the hotel. Twice a year, the hotel is examined by Best Western commission.
Of course, we are very sorry that you are disappointed with your stay in our hotel.
Your satisfaction is very important for us and we truly hope to see you in our hotel again.
Please if you have any questions don’t hesitate to contact me directly.
Guest Relation Manager
Best Western Vega Hotel & Convention Center
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.