Allright, as you see, it wasn't my first time at this hotel. That was why I did not check reviews at TripAdvisor, and that was my first mistake. I would have noticed that the management pays absolutely no reaction to reviews.
Usually I get to hotels by car but this time I had to use the metro. You have to go 'round Kievsky railway station and soak in tobacco smoke clouds. It looks like all Moscow smokers gathered in one place to smoke you all over. Then you'll see the hotel but you need to walk for another 5 minutes or so. To get to the checkin desks, I had to go through the metal check gate, it sounded alarm but the guards did not even look at me. If you go straight ahead to the shops, you don't have to go through the gate, so if you do and then turn left, you'll get to the check in desks anyway. That probably means, 'we do as if we care about your security'. Not sure why. They have got only four chairs at reception, and they are always taken by some guys and gals, apparently tour guides. Some more chairs are 150 feet away, but it looks like a lobby bar, so you would look quite crazy with your suitcases there. There is lots of space next to reception desks, so I have no idea why they cannot put more armchairs there.
The room was booked via ClubCarlson (hotel mother brand) weeks ago, and it should have been king bed. However, I got a twin, with very hard, uncomfortable beds. They confirmed it was a request for a king but they said: 'that's all we have now, sorry'. I wasn't given an upgrade, though usually Gold members do get an upgrade. It was the first time ever when I wasn't given an upgrade as a Gold member, and the hotel is huge with 427 rooms. They offered free breakfast, though. I did not have breakfast, and I'll tell you why, later.
The aircon was only working as a heater, it was quite cold outside so when you open a window, it gets quite cold in the room soon, in April. So I just shut the window and tried to play with the aircon, did not help. I called the maintenance, a lady came, talked to me for a while, I explained the situation, she said, 'that's the way it is, sorry'. She was polite and promised to report to the supervisor. Nobody got back to me, and of course I spent a terrible night, it felt like a sauna. And yes, the rooms are dingy. WiFi in the lobby does not work and the restaurants are expensive. The Talavera Italian Restaurant is good but not perfect. Amenities are excellent but that does not really matter after that night. My only wish in the morning was to leave as soon as I can. That's why I did not take breakfast.
And that's why I will never ever stay there.
Try to find some other hotel in Moscow..
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.