We stayed at this hotel for three nights recently. We chose the hotel because of its location and we were not disappointed in that area. We found the customer service at this hotel some of the best we came accross in the week we were in Russia. Reception was pleasant and efficient, but mainly the Concierge (Marina) worked hard on calling the airlines to try to find our missing 3 bags. Every time she got through and got new information, she had a note put under our door. Fortunately we finally received our bags about 36 hours after we landed. The bell captain was conscientious and was always on the lookout for the bags. And the doorman always gracious and friendly. As I said - in the week following our stay here, we didn't encounter much in the way of friendly, helpful customer service at hotels or restaurants. We didn't try eating here as we were put off by the reports of high prices.
- Also Known As:
- Meridien Moscow
- Official Description (provided by the hotel):
- Built in 1903 by famed Russian architect Alexander Ivanov, Hotel National has been an awe-inspiring historic landmark for more than a century. Located at the very heart of Moscow's historical, cultural and business center, the magnificent hotel opens spectacular vistas of the Kremlin and the Red Square.The historical grandeur and understated elegance of the property, together with the The Luxury Collection's signature services and state-of-the-art technology, makes Hotel National a favorite destination for sophisticated global explorers visiting Moscow. ... more less
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