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“Classic luxury hotel in a perfect location.” 5 of 5 stars
Review of Hotel National, A Luxury Collection Hotel

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Hotel National, A Luxury Collection Hotel
5.0 of 5 Hotel   |   15/1 Mokhovaya Street Bld. 1, Moscow 125009, Russia   |  
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Hotel website
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Hotel amenities
Ranked #21 of 261 Hotels in Moscow
Certificate of Excellence 2014
Heidelberg, Germany
Top Contributor
116 reviews 116 reviews
51 hotel reviews
Reviews in 58 cities Reviews in 58 cities
129 helpful votes 129 helpful votes
“Classic luxury hotel in a perfect location.”
5 of 5 stars Reviewed November 10, 2011

Hotel National is full of history. It definitely is a 4-5 star hotel anywhere in the world. From the moment we arrived, the staff was extremely friendly. On check-in we were offered a breakfast package because it was not included on our initial reservation.  We chose the breakfast buffet which was plentiful and had options that would please anyone. We used the concierge to book tickets for the Bolshoi ballet. The location of the hotel could not be any better. When you walk across the street you are at Red Square. The rooms are superbly decorated and give a real old world feel ad are very spacious. Throughout the hotel there are plaques of all the famous people who have stayed at the hotel. The room next to ours had a plaque from the French Presidents visit. We also used the indoor hot tub/ pool which was a nice place to relax after trekking all over Moscow.

  • Stayed October 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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802 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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Pittsburgh, Pennsylvania
1 review
3 of 5 stars Reviewed November 9, 2011

Reception staff was unaware of payment having been made for the room. I needed to pay at check-in. Then here was a problem in receiving a refund that required intervention of hotel management.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, Virginia
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 1, 2011

Overall impression: We cannot say enough positive things about our stay at the Hotel National - fantastic and memorable are two that come to mind. If you can book a Business Suite room (with Kremlin view) at this hotel it will be one of the highlights of your trip to Moscow! The view from the room and the location of the hotel are both highly desirable. Please keep reading for additional details on our stay at the Hotel National.

The Hotel: The hotel is located directly across the street from (very short walking distance to) the Kremlin, Red Square, and St. Basil's cathedral. The hotel itself has a traditional facade and is traditionally decorated - providing a late 19th Century feel. We would not call the hotel ornate, but the tasteful decorations and furnishings provide a nice historic feel.

The Room: Moscow hotels are expensive so the first thing that we did when picking a room was debate between staying at a nice hotel (but in a cheaper room) versus staying in a lower quality hotel (but in an upgraded room). After a lot of debate, we decided that we would set aside our plan and reserve an upgraded room in a nice hotel. The second we walked through the doors of room 201 at the Hotel National we knew that we had made the perfect decision. The room had high ceilings, ornate details, hardwood parquet flooring, traditional decorations, period style furnishings, a large tiled bathroom, spa tub with shower, and three large windows that each provided direct views of the Kremlin (with distant views of the Red Square and St. Basils Cathedral). Trust us - if you can reserve this room (or one of the two rooms directly above room 201) you will not be disappointed.

Amenities: We generally do not use many hotel amenities so we can't speak to the quality of the Hotel National's amenities. We did have a drink in the bar. The bar was very nice (it is a glass enclosed space in the courtyard of the hotel) but the offerings are expensive (as expected, beers were over $20 US each). We did use the free Wi-Fi extensively.

The Staff: From the doormen opening the door for us every time we entered/left the hotel (regardless of the time), to the front desk staff promptly answering any requests we had (including our request for an iron/ironing board to be delivered to the room), to the Concierge providing directions and advice, to the housekeeping staff keeping our room spotless (even though we never saw them once!), to the bar/restaurant servers - the entire staff was consistently pleasant and professional. The hotel Management is fortunate to have such a talented staff.

Arriving: We flew from New York to Moscow and arrived through SVO. The immigration, baggage claim, and customs processes were all standard and straightforward. The terminal appeared clean and modern. We used the Aeroexpress (http://www.aeroexpress.ru/en/) to travel from Sheremetyevo airport (SVO) to Belorusskaya train station. We exited the train station and went around the corner to the Belorusskaya metro station. We took the metro (Line 2, we believe) two stops to Okhotnyy Ryad station. The hotel is a couple minute walk from Okhotnyy Ryad station. Taking the train/metro allowed us to cut taxi/car service expenses and apply the savings to our beautiful & spacious room! The entire experience was painless (follow the signs in the airport terminal to the Aeroexpress counter, purchase an 'aeroexpress plus one metro' ticket, and then head for the aeroexpress train).

Departing: We departed Moscow via train to St. Petersburg (to get from the hotel to the train station, we took the metro four stops from Okhotnyy Ryad station to Komsomolskaya station). Purchasing the Moscow-St. Petersburg train tickets online (before we left the USA) was very easy (http://www.russiantrains.com/). We purchased 1st Class tickets for the Sapsan Express (train number 158). Once onboard, we realized that there doesn't appear to be a huge need to upgrade to 1st Class. 1st Class was nice, but 2nd Class would be just as fine for the journey (2nd Class may not offer the free meal or free glass of beer). Either way, the 4 and 1/2 hour journey was very pleasant.

Tips: We could not find anyone that spoke English in either the train or Metro stations, but we did find English spoken throughout the city. If you plan to visit the Kremlin grounds, research the entrance fees carefully (http://www.kreml.ru/en/info/visitors/). We are still not sure which package would allow us to enter the full Kremlin grounds. We bought the most expensive ticket available for sale in the ticket kiosk (700 RUB per person) thinking that we had full access to the Kremlin. What we received was a ticket that limited us to viewing just the Armory museum (it is a nice museum). I am sure that the Kremlin grounds are wonderful - maybe we will find out during our next trip to Moscow!!

Enjoy your time in Moscow!!

Room Tip: A view of the Kremlin is what makes this hotel special.
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome - Italy
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 1, 2011

A Starwood chain hotel with a touch of classic and history facing the Kremlin premises. The service was excellent and the level of the room as well (especially the quietness and the facilities provided). The concierge was so useful to recommend some very good restaurants during my stay in Moscow. As I booked an early advanced room (saving more than 30% on the rate) the breakfast was not included and its price it's very high if you have on the first floor. Anyway I strongly recommend this hotel both for business people and tourists willing to enjoy the downtown of Moscow.

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 31, 2011

An old palace is converted to a hotel with high ceilings and artful decorations. You can watch the Kremlin Square from your window. You can walk to most attractions such as Bolshoi Theatre, Kremlin, Arbat and Tverskaya Street. Service is very friendly and the rooms are spacious and comfortable. Could not control the heat at nights.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
88 reviews 88 reviews
61 hotel reviews
Reviews in 55 cities Reviews in 55 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed October 20, 2011

There is no doubting there is substance in this hotel. Its location is at the heart of Moscow, overlooking the Kremlin and in line with Red Square and St Basil's; if you have a room on that side the view is incredible. It is also has a quite remarkable history in a city with plenty of it, and the list of previous guests (not shied away from by management) is certainly notable. These two reasons alone are enough to compel a visit.

The hotel is furnished more or less as you might expect - the common areas may not quite have the polish of other similar hotels in some respects but are carried by artwork and paint schemes that are true to its past. The nature of the building itself means that there is no drive-in arrival area but if that is a serious concern you should probably go next door to the Ritz-Carlton.

It should be noted that, while the service is generally quite friendly, it is a little rougher at times than might be expected. Room service takes an inordinate amount of time (despite 30 minute promises in the menu). I was told that it was not possible to book tickets to the Kremlin for the next day without a guide (despite being told otherwise earlier in the day that it was). Also the societal trait of not smiling, despite potentially being quite friendly, pervades some of the ground floor staff who probably should do otherwise. Having said that, the staff were obliging on many other occasions (including printing out the latest newspapers from home).

However at this level, from this kind of property, it still remains in the very good rather than truly exceptional range. I did enjoy my stay; it was memorable and I would return (although I would eat elsewhere in a city with some very interesting dining) however not with inflated expectations.

  • Stayed October 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khvostova, Public Relations Manager at Hotel National, A Luxury Collection Hotel, responded to this review, October 28, 2011
Dear Guest,
Thank you very much for taking the time to share your impressions in regard to your recent stay at Hotel National. First of all let me express my gratitude for ranging our hotel as an exceptional one and also for your kind words about the hotel and its key advantages like remarkable history, good location and incredible view from the room.
At the same time I am very sad to know that the service did not exceed your expectations though it was friendly. Rest assured that our associates regularly visit Service Culture trainings in order to improve their professional and interpersonal skills.
Please accept my sincere apology for the misunderstanding with Kremlin tickets caused by incorrect explanation of different ticket sale and ticket booking rules of this unique museum. With regard to this matter, I would like to inform you that I have forwarded your feedback to our concierges who will definitely take it into consideration in our continuous developing process.
I also admit that I am disappointed to learn about the delay in time with your room service order. This is certainly below our usual standard procedures. I have passed on your comment to our F&B Management for investigation and action.
Thank you once again for sharing your experience with other travelers here on Tripadvisor. I sincerely hope to be able to welcome you back in the future and provide you with a memorable stay.
Warm regards,
Tatyana Khvostova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
syracuse, NY
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 14, 2011

We arrived at 11:00AM from an overseas flight, and as we had requested the room was ready - overlooking Red Square. The desk people were most helpful. The restaurant was not worth the price we paid for the meal.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel National, A Luxury Collection Hotel

Address: 15/1 Mokhovaya Street Bld. 1, Moscow 125009, Russia
Phone Number:
Location: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 Romantic Hotel in Moscow
#18 Luxury Hotel in Moscow
#18 Family Hotel in Moscow
#21 Business Hotel in Moscow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel National, A Luxury Collection Hotel 5*
Number of rooms: 202
Official Description (provided by the hotel):
Built in 1903 by famed Russian architect Alexander Ivanov, Hotel National has been an awe-inspiring historic landmark for more than a century. Located at the very heart of Moscow's historical, cultural and business center, the magnificent hotel opens spectacular vistas of the Kremlin and the Red Square.The historical grandeur and understated elegance of the property, together with the The Luxury Collection's signature services and state-of-the-art technology, makes Hotel National a favorite destination for sophisticated global explorers visiting Moscow. ... more   less 
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Also Known As:
Meridien Moscow

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