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“No idea about the meaning of service” 2 of 5 stars
Review of Arbat Hotel

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Arbat Hotel
3.0 of 5 Hotel   |   Plotnikov Lane, 12, Moscow 121002, Russia   |  
Hotel amenities
Ranked #113 of 249 Hotels in Moscow
3.5 of 5 stars 81 Reviews
crete
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“No idea about the meaning of service”
2 of 5 stars Reviewed December 8, 2008

I stayed there for a week beggining July 2008. Average experience, no service attitude at all except of the businness center guy. Good location but dated hotel. No black out in the rooms. It was bright allready at 04:00 so i couldn t sleep properly.

  • Liked — Location
  • Disliked — Service attitude
  • Stayed July 2008, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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81 reviews from our community

Traveler rating
    10
    38
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5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
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English first
Canberra, Australia
Top Contributor
83 reviews 83 reviews
47 hotel reviews
Reviews in 47 cities Reviews in 47 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 23, 2008

My wife and I stayed in early autumn for 6 nights. We would happily stay again. A corner "junior suite" with separate bedroom, lounge, study/alcove, bathroom and a kind of foyer where the wardrobe cupboards and fridge were located. Very quiet, light and airy and with a comfortable bed and a pleasant courtyard. Good location near Smolenskaya metro, supermarket and restaurants along Arbat Street and a quick metro trip to anywhere we wanted to go.

Breakfast was rather good: all the choice in the world including on most days a special omelette chef. Only negative is that the coffee is the rubbishy US-style brown water, but on the other hand that is common to many hotels.

In our room all very little touched since the 50s at a guess, giving a nice feel. Large bathroom recently jazzed up, but first caution: the shower module in our room was really quite tiny, despite the large room it was in, and was difficult for our small to average sizes - larger people would find it impossible!

The other caution is that internet access - in their "business centre" - is outrageously expensive, as others have noted. But maybe it is a market thing (like the outrageous cost of hotels in general in Moscow) due to the paucity of competition: we discovered it is extremely difficult to find an internet cafe in Moscow and we wasted too much time going to places listed in current edition travel guides or the local phone book to find they no longer exist. There is one half way along old Arbat Steet, but it's very seedy and very surly.

Also as commented, the reception staff are not very cheerful, but who cares and you will soon discover that is pretty standard for (at least) service occupations in Russia. You do start to get a knack for getting past that, however, especially if you have the courtesy to use a few basic Russian words or if you can share a little joke with them - being grinningly hopeless with the coins often works because so many are quite obsessed with being given exact change (is there a terrible shortage of small change - a bit like Italy in that respect?)

  • Liked — Location, quietness, space
  • Disliked — Shower, internet, price (Moscow rates)
  • Stayed September 2008, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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West Simsbury, Connecticut
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 27, 2008

This is my second review of the Arbat. After our first trip to Russia (we adopted our twins from the Russian Far East and the process required 2 trips) in March of 2006, I wrote a review and while our stay was not terrible, I vowed I would not stay in a hotel in Moscow that was not part of an American chain. Little did I know how the second trip (taken 8 months later in November of 2006) would find me, yet again, at the Arbat Hotel.
Our second trip to Russia was carefully planned assuming that we would be in Moscow twice ... once on our way to the Far East, and again on our return through Moscow ... the second time with our 6 year old, newly adopted, twin boys in tow. When the judge in our region waived our two week waiting period, our return trip through Moscow was moved up by 14 days. Every American chain was fully booked. Every other "recommended" hotel was also booked. We even tried to find an rental apartment I was so opposed to staying at the Arbat. No luck. So back to the Arbat we went. Now here is the best part of the story: I don't know what we did right this time around, but the room we had at the Arbat in November was terrific! We had a bedroom to ourselves (my husband and I), another room with a large fold-out sofa for the boys (with a TV that had at least 1 channel of cartoons - hooray!), another room with a desk and sofa, a full bath with tub and shower, and a half bath! There was a fridge for sodas we bought on Arbat Street, which was an easy walk from the hotel. The buffet breakfast, included in the rate, was fabulous. A large assortment of Russian and Western style breakfast foods, including fresh fruit, juice, pancakes, eggs, blini, yogurt, pastries, etc. Since we had the boys with us, we needed to get out during the day, and Arbat Street was very entertaining for the kids. Santa and other cartoon characters (costumed adults) strolled Arbat Street as the holiday season approached. McDonalds is also on Arbat Street ... need I say more? A few surly looking characters as well, so keep the kids in sight. While a couple of the reviews posted here mention internet service not being very good, and the mention about the rates, paying in Rubles, etc., etc. are definitely an issue, I cannot comment on those issues as (1) we had no need (or time) to seek out internet availability, and (2) our trip was a necessity to complete our adoption, so we really could not quibble about the cost, etc. Suffice it to say, that if you are traveling to Moscow and the price and location work for you, consider the Arbat. I would request seeing the room first before agreeing to it. And unsmiling desk clerks? Well, just be lovely and polite and smile at them anyway ... they LIVE in Russia; you get to go home.

  • Liked — The room was spacious and the buffet breakfast was plentiful and good
  • Stayed November 2006, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
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Belfast
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed March 7, 2008

Although this is supposed to be a business hotel their internet access is ridiculous, for the first 300 roubles(roughly £6) you get 5MB of data transfer and then you start paying more. If you are planning on using skype or any internet services at all then this is not the place for you.
The hotel itself was absolutely fine and the room was clean and efficient (although decor could do with some updating).
The staff were on the whole dreadful and I would pay special compliment to Irina on front desk for being the worst of the lot - she was surly and unhelpful at all times.
That said, the price of the hotel is very keen compared to many of the other central moscow hotels and the location is excellent.
Caveat Emptor......

  • Liked — location and price
  • Disliked — surly staff and internet access
  • Stayed March 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Business service (e.g., internet access)
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Bristol, England
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 9, 2006

I booked this hotel on the basis of a given price of 285US$.
I then converted this to £ by using current exchange rate of
1.87US$ / £....ie 285 divide by 1.87 = £152.40 per night.

BUT !!....on checking in I find this hotel uses it's own conversion exchange rate ...and you can only pay the bill in Russian Rubbles.

The international exchange rate is 26.8 rubbles per $

So 285 x 26.8 = 7638 rubbles per night.

50 rubbles to the pound = 7638 divide by 50 = £152.76 per night.

OK !

BUT!!!....This hotel uses it's own exchange rate of 32 rubbles
to the $

So this then becomes 285 x 32 = 9120 rubbles.

9120 divide by 50 = £182.40 per night.

£182.40 x 1.87 = 341 US$ per night.

This means you are quoted 285 $ but you actually pay 341 $ !

They will not let you pay in US Dollars you have to pay in Rubbles
this is of course because they make money from their exchange rate.

In addition you are supplied with a free bottel of watre the first night only, after that you pay...and this is for a room that is £182
per night!

The staff seldom smile and don't appear very freindly.

So my advise is 1) don't use this hotel. 2) if you do, be very careful of the quoted price...ask for it in Rubbles then you can convert accurately.

  • Liked — Location
  • Disliked — Quoting me a false price, using your own exchange rate. Very unfreindly staff, the inability to smile.
  • Stayed September 2006, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Italy
Top Contributor
108 reviews 108 reviews
57 hotel reviews
Reviews in 74 cities Reviews in 74 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed October 3, 2006

The hotel is a Soviet era one. The location is excellent; you are 150 mt. away from the Arbat st.; moreover, various metro stations are at a walking distance, as well as many restaurants, hence it's a perfect located hotel. The hotel itself, although located in the very downtown, was very quiet and silent. I was in a standard room; the bathroom was absolutely OK (recently renovated) with brand new shower, tap etc.; the room showed some age (the parquet was a bit worn, the furniture I guess is still the same of the USSR, same with the curtain), but the bed was comfortable (despite of the typical Russian square pillows!). TV set OK with many Western channels, the minibar (actually a regular refrigerator) was empty; good for some who will stay there for some time.
Very good buffet breakfast, full with many Western favorites, but also packed with Russian stuff, worthy of a try.

In a nusthell, a good value for money (think we are in a city where they ask huge money for dumps) hotel, great location. I would get back.

  • Stayed September 2006
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed July 25, 2005

We stayed at the very reasonably-priced Arbat while completing the adoption of our child, and they made us feel comfortable and secure. This older hotel is in a nice Moscow neighborhood and caters predominately to European businessmen. However, the staff spoke English quite competently. We were able to reserve a spacious two-room suite for the price of a typical small hotel room elsewhere. The windows were large, we had an in-room refrigerator, and enjoyed a location close to the embassy, subway, and shopping on Arbat street. The included breakfast buffet was the most elaborate I have seen. Service and security were excellent. Tourists might find the location too far for easy walks to the Kremlin (around 2 miles?), and the hotel lacks some of the amenities of the more expensive ones, but we preferred this hotel to several others we have stayed at in Moscow. Highly recommended.

  • Stayed October 2003, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arbat Hotel

Address: Plotnikov Lane, 12, Moscow 121002, Russia
Location: Russia > Central Russia > Moscow
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #113 of 249 Hotels in Moscow
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Arbat Hotel 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Arbat Hotel Moscow

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