This hotel charged us more than the confirmation and had not responded to all requests for refund. We prepaid for a three course dinner and were surprised that the third course was tea/coffee. Despite booking months in advance, they gave our family two rooms at each end of the corridor instead of adjacent to each other. Where is their consideration? The staff called me at 1am in the morning to say the shuttle I booked for 10am the following day was to be cancelled. Was this acceptable? We were told a public mini bus from the nearest metro station would drop us at the hotel. In fact the bus route was only to the bottom of the hill where the hotel was located. It took us 15 minutes to walk uphill to the hotel in freezing cold darkness and had to enter via a back alley. It took us two hours from Red Square. I wish she knew her facts. The hotel was unhelpful in finding us a car big enough for all our luggage when we checked out. In the end, part of the family took public transport. Due to the conferences that were going on, the hotel was very noisy with drunken people, this is unsuitable for young children.
The staff appeared polite in answering your questions but this hotel is really not worth the trouble. Give it a miss.
- Official Description (provided by the hotel):
- Holiday Inn Moscow Vinogradovo Hotel is ideally located for travelers arriving from Sheremetyevo International airport. Hotel offers 154 rooms with various accommodation options: standard, executive suites and upgraded facilities with free high speed Wi-Fi Internet access available in all rooms and hotel areas. The remarkable Atrium Restaurant offers great items and menu variety for breakfast, lunch and dinner, a fitness center with mini gym, two saunas and swimming pool.The hotel offers free shuttle bus service to and from Sheremetyevo International airport (upon prior request). The hotel is located 30 min. from downtown Moscow and 15 min. from the Crocus Exhibition Center. ... more less
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- Also Known As:
- Holiday Inn Moscow Vinogradovo Hotel Moscow
- Moscow Holiday Inn