We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel” 4 of 5 stars
Review of Mercure Arbat Moscow

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Mercure Arbat Moscow to your Saves list
Mercure Arbat Moscow
4.0 of 5 Hotel   |   Smolenskaya Sq., 6, Moscow 121099, Russia   |  
Hotel amenities
Ranked #4 of 260 Hotels in Moscow
Reykjavik, Iceland
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Nice hotel”
4 of 5 stars Reviewed 5 days ago NEW

Good facilities, new and clean. Staff friendly and helpfull. Location good, near centre and Arbat street and with great underground connections. Gym ok but needs airconditioning. Wellness consists of only sauna that one needs to switch on with 40 min ahead.

  • Stayed March 2015, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

851 reviews from our community

Traveler rating
    572
    255
    17
    5
    2
See reviews for
78
278
85
274
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Padua, Italy
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I've' been in moscow 5 times and was leaving in this city for 3 months, so i tried many hotels :moscow is sometimes hard and very quick city, no time for esitations...having a perfect place to rest and feel like at home is important! very important. here you will find all you need to have a perfect holiday.
nice new rooms-best free wifi in my life- -best sleep quality with no noisy at all- breakfast is amazing with first quality products-very nice bar and restaurant open till late- the hotel is very clean and all of the staff is professional ,you won't imagine. iam also hotel owner in italy and i must make compliments to the general manager of the hotel mrs Ada Egorova for making all of this truly possible. i wish you to find a better hotel in moscow !!! the hotel is also 100m from 2 metro line smolenskaya(dark bleue and light blue ) making a very easy position to find and move in moscow,is also very easy and quick (8 minutes by metro without changing )to get into moscow new exhibition centre. so a perfect choise for a nice business- touristic holiday.

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giv'atayim, Israel
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Always clean and welcoming. Good breakfast, fast and helpful staff.
Location is ideal. Lots of good restaurants in the area. The metro is within a minute walking and "change" is right around the corner working long hours so you can always get rubles.

Stayed March 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this review, 1 week ago
Dear Valued Guest!

Thank you for sharing your feedback about your recent stay at Mercure Arbat Moscow hotel. We are very grateful for your loyalty to our hotel and always very happy to see you with us.
It’s a great compliment for us to hear that you were completely satisfied with the hotel location, your room and service we provide.
Inspired with your positive comments, we assure you that we will continue to deliver great service at all times.
We will be happy to welcome you back to the Mercure Arbat Moscow Hotel during you next visit to Moscow.

Yours sincerely,

Ada Egorova
General Manager
Mercure Arbat Moscow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Upon entering the the hotel we were greeted by warm and friendly staff who all spoke very good English, the hotel is very modern & stylish in all areas from the large revolving door at reception to the drench shower in the bathroom. The room was a nice size with every amenity you would expect from a good hotel, it was also surprisingly quiet for a hotel of its size, usually there is traffic noise or doors shutting at night but we never heard anything. We have stayed in hotels all around the world and this hotel is up there with the best of them. We will certainly look out for the Mercure brand in future.

Stayed March 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this review, 1 week ago
Dear Ian!
It was a great pleasure to read such a nice and positive review about Mercure Arbat Moscow Hotel on Tripadvisor.com!
We were happy to hear, that you experienced a great comfort and had a good rest, because of professionalism and welcoming attitude of our team.
Thank you for recommendation of our Hotel it is a great reward for us.
We are looking forward to a chance of welcoming you back and soon at Mercure Arbat Moscow.

Yours sincerely,
Best regards,
Ada Egorova
General manager
Mercure Arbat Moscow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I really, really liked this hotel very much. Service was totally helpfull and friendly. The hotel has spacious rooms and a very wellcoming decoration (including a wonderfull gas fire with a boisserie full of special Matriuskas), the bed was very comfortable and teh shower was great. Its situation is perfect, next to an underground station and accross the road to some wonderfull restaurants such as Zodiac (oriental/modern) ... if I have to say something negative would only be that the price they charge for breakfast is far too expensive.
We took the upgraded room service with a Nesspreso machine and it made the difference, made us feel like at home ....

I will definetely come back to this hotel whenever I go back to Moscow, from now on I will look for Mercure hotels wherever I go. And most important, recomend it to whomever wants to go to Moscow.

  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this review, 1 week ago
Dear Valued Guest!
Let me express our sincere gratitude for your staying with us and sharing your feedback on Tripadvisor.com!
It is a great pleasure for us to meet our Guests’ expectations, whether it is room cleanliness or service quality, and we are really happy that you highly valued our efforts!
In regards to the breakfast price, I would like to mention, that our buffet menu complies with the international brand standards, where you can find variety of hot and cold dishes, porridge, omelets, scramble and fried eggs, sausages and bacon, hash brown, roasted tomatoes, beans, sliced cold cuts, smoked white fish and salmon, rich selection of cheese, fresh bread and pastries, cornflakes, muesli and nuts, yoghurts and other milk products, fresh fruits and vegetables, variety of juices, mineral water, coffee (Americano/Espresso or Cappuccino), tea (black or green), hot chocolate drink, and even sparkling wine.
We will be extremely glad to welcome you again at Mercure Arbat Moscow Hotel and will do our best to make you feeling at home.
Cordially,
Ada Egorova
General Manager
Mercure Arbat Moscow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My fiancé and I stayed in this lovely hotel last week for his surprise birthday trip to Moscow.
My expectations of hotels are high and I have never left a review until this time, so that means our stay was absolutely fantastic: location, food, value for money and most of all, the staff.
The hotel is a minute walk-away from the underground station, has a pharmacy across the road, great 24 hr grocery store around the corner and plenty cafes to chose from.
2 underground stops away from the Kremlin making the location perfect.
When you walk in, you've presented with a lovely scent in the hallway and rooms, which immediately makes you feel welcome.
Loved breakfast selection as aside from the usual continental eggs, meats, bakery they had very Russian pancakes, boiled eggs and rice porridge.
The staff were fantastic: as I said, this was my fiancés birthday treat so in the evening of his birthday we were presented with a bottle of champagne and a cake: compliments from the hotel management. Absolutely unexpected (didn't ask for it in advance or make any special arrangements) and that tells me that they have great attention to detail and a genuine desire to exceed customer expectations.
Meeting expectations is a must, staff in this hotel surprised and exceeded mine by a mile thus making my stay in Moscow a very pleasant one indeed.
Thank you very much Team Mercure Arbat!

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this review, 1 week ago
Dear Jelena!
First of all, let me thank you for having time and posting such a positive review on Tripadvisor.com
We were extremely happy to hear, that you experienced a great comfort and had a good rest, because of professionalism and welcoming attitude of our team.
Thank you for your recommendation of our Hotel, it is a great reward for us.
We are looking forward to welcome you back at Mercure Arbat Moscow hotel very soon!
Warmest regards,
Ada Egorova
General manager
Mercure Arbat Moscow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Top Contributor
62 reviews 62 reviews
61 hotel reviews
Reviews in 59 cities Reviews in 59 cities
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for 3 nights at Mercure Arbat. The hotel is right opposite Smolenskaya metro station which was ideal for getting around town. Located near the main street of Arbat where there's plenty of restaurants and bars. Also only a 25/30 minute walk to Red Square. The metro is a challenge to navigate when almost everything is in Cyrillic but dive straight in and you'll soon get to grips with it. There are some beautiful stations, so worth getting lost sometimes! Also more people in Moscow spoke English than I was anticipating which was a great help.

Staff at the hotel were really friendly at check in and spoke perfect English and we had an upgrade to our room which was great. Our room was on the second floor which was large, a lovely comfortable bed and pillows, walk in shower, flatscreen TV, tea/coffee facilities and even an Nespresso machine. Was quiet too despite overlooking the road.

We didn't eat here although the breakfast menu looked good. Alternatively there's a Paul around the corner and other cafes locally for breakfast. For restaurants we went up to Patriarchs Pond where there are some lovely places to eat.

All round a lovely hotel which I would recommend.

Stayed March 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this review, 1 week ago
Dear Valued Guests!

First of all, let me thank you for posting such a positive review regarding your stay in Mercure Arbat Moscow hotel!

We are very glad to know that the hotel met your expectations with its location, service and staff.

We will continue to work hard to meet all your expectations at all times and, of course, will be pleased to welcome you back at our Hotel in the nearest future.

Best regards,
Ada Egorova
General Manager
Mercure Arbat Moscow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Mercure Arbat Moscow? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Arbat Moscow

Address: Smolenskaya Sq., 6, Moscow 121099, Russia
Location: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 260 Hotels in Moscow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Arbat Moscow 4*
Number of rooms: 109
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Orbitz, Booking.com, Priceline, ACCOR, Hotel.de, Despegar.com, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Mercure Arbat Moscow reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Mercure Arbat Moscow, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.