This hotel is in a residential area that lacks amenities: supermarkets or restaurants. There are two mini-marts & a Subway sandwich shop around, as well as a Serbian restaurant down the street. It is a 15 min walk to the Metro, past torn down buildings. The physical aspects of the hotel are fine: large rooms & bathrooms, but very dark rooms, due to black furniture & minimal lighting. Service was terrible: rooms not made up by mid-afternoon, maids not replacing items like tissues, very slow in the restaurant, although the food was good. The worst problem was with the breakfast buffet. Breakfast started at 6:30, but by 7 AM, they were running out of items. When I asked one of the chiefs for more croissants, he replied, "finished"!!!
Higher rooms will have a better view over the casino.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your time and the feedback. I am sorry to see that your ratings were far beyond what we are trying to deliver and I am sorry that we did not achieve the surroundings for you to be comfortable in. We at Radisson Blu are always thriving to improve and comments from valubale guests like you always helpful.
Of course we have also taken note of your constructive points: all our breakfast items are being replenished and we have put additional mearures of control.
For your information to assist our guests to reach the metro and Aeroexpress train to Sheremetievo International Airport Hotel provides complimentary shuttle service (schedule is available on our website and at Front Desk)
We have two room styles - New York Mansion in dark, rich colors and Natural Cool - in light and nutural. Both rooms are available for our guests and can be seen on website.
We hope the above could assist you and other guests in the future.
Again, thank you for your feedback - we would be very happy to welcome you back to the hotel to show you that we can in fact deliver the services that you expect from us.
Director of Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.