Rooms, breakfast, location - everything is nice and really 5* at this hotel. But I forgot my new packed suit. After, in a couple of weeks I called and ask about my suit, they told that nothing was found. In 4 months I was at this hotel again. And asked about my suit one more time. Recepcionist told, that they found it, but unfortunatelly my suit is already scrapped. Because, it's a hotel procedure after 3 months with forgotten things.
Why they didn't informed me? 5* deluxe hotel!!
So, it's really nice place to stay in Moscow, but don't wait 5* service.
- Official Description (provided by the hotel):
- Lotte Hotel Moscow is ideally located on the New Arbat, the financial and shopping center of Moscow, and just a stone’s throw away from the Red Square, the Kremlin Palace, and the Bolshoi Theater. The hotel features 300 elegant and spacious guest rooms and two top-notch restaurants. “Les Menus” is a French restaurant by 3-star Michelin Chef Pierre Gagnaire and “MEGU” introduces modern fusion Japanese cuisine. A premier experience is granted at six small and large banquet halls, the luxurious Mandara Spa, Club Lounge, and Atrium Garden. At Lotte Hotel Moscow you can enjoy the warmth and depth of Korean service. ... more less
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