For the beggining this is not a hotel, it is just and agency that rent apartments around the Moscow.
-We made a reservation to stay in one of their apartments by booking. They charge our credit card 2 weeks before comming to their hotel. In the hotel rules they say different. That was the first thing we didnt like!
-We called them and told them we will come late, because of late flight. They said it is not a problem and their agent will meet us there. We came to the flat, which looked scary. We knocked on the door and noone opened. We called on every number of their agency we had and no answer. After waiting one hour we needed to find a new hotel room in the middle of the night. Next morning we called them and tell them the whole story and they said they will try to fix. After calling us 1937 times asking us the same thing and made us big telephone bill, they told us to meet in the afternoon.
-The apartment was nice and new, could be more cleaner. They wanted a deposite but we insist to not pay and we want them to give us money back.
-They give us back 3/4 of one night price.
We do NOT recommend it to the demanding, unflexible, bussines people.
For sure we will never be back again!
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