Hotel reception staff were pleasant, professional, and spoke english good enough to get by. The basic room I stayed in (I didn't get the deluxe) was ridiculously small. The tv was probably 13" max. There was no DVD player as advertised on their web page. And only Russian channels. They advertise 24hour room service, but I was never able to get through to them, no matter what time I called. Ended up walking to to the restaraunt to pick up what I wanted. And like previously mentioned the ac/heater was loud and came on at random times, even if it wasn't powered on. On a positive note the WiFi connection was awesome. I was able to call home to the US on Skype, and had very clear connections.
The hotel bar and restaraunt were both adequate, but don't go in thinking you are going to grab a quick beer! I sat and waited 20 minutes on one occasion, before finally leaving. I might as well have been invisible! Other times were better - just depends how busy they are.
The hotel location isn't great (northwest side Moscow) but the good thing is that it is very close to the Metro station...about a 10 minute walk. So you can easily get into the city, Crocus Expo center, or wherever else you need to go. Just plan for the travel time. Took me about 20 minutes to get to Crocus, and 45 minutes to City Center.
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