The hotel and the room look nice and new. The rooms are clean and well-equipped for a 3-star establishment. Although a bit far from the city center, taxis being cheap and available, this is no real impediment. Everything seems thus to be OK but we came across a stressing experience at check out. We booked two rooms fro three nights and presented a pre-paid voucher at check in. This was accepted based on earlier confirmation. Our unpleasant and stressing surprise appeared at check out. Nothing has been discussed with us over the three-days stay. Early morning at check out, the desk staff asked us to pay for the pre-paid stay (!) stating that the agency through which we booked and paid for the stay didn't transfer their commitments for over 5 months. We had to call the agency and only after getting a new assurance by fax that we have paid for the hotel did they give up on their request. Matter-of-factish it is not the customer's business whether the agencies are paying in time or not and the matter should be resolved between the purveyors of services themselves without inviolving the customer in this internal issue. This was a stressing experience which shows poor management practices and I doubt whether we will get back to this place when next time in Timisoara.
- Official Description (provided by the hotel):
- The Hotel Delpack features a conference room with a capacity of 80 places and the most modern audiovisual equipment. The hotel's own SPA and Wellness Centre invites you to relax after a busy day and the restaurant with a terrace and a capacity of 90 places serves delicious local and international cuisine. 50 parking places can be found in the hotel yard. In the hotel’s basement there is an elegant bar, where you can enjoy your favourite cocktail or a digestif. Delpack hotel’s rooms are large and fitted with big beds, broadband wireless internet access, telephone and many more convenient amenities. The penthouse apartments boast a great panoramic view of the city. They are surrounded by a huge terrace with lots of greenery, just like a suspended garden. The luxury apartments feature an espresso machine, a jacuzzi, bamboo parquet floors and lots of marble and natural stone. This new 4-star hotel, realised in a cubist architectural style, is by far the most fashionable hotel of the town, characterized by its sophisticated design and quality. The hotel is situated in the old centre of Timisoara, in the Elisabetin quarter, surrounded by family houses and villas, amidst a quiet and green area. It is located only 5 minutes from the Orthodox Cathedral and the National Opera of Timisoara. The Northern Railway Station (the city's most important) is only 3 minutes away and it takes you only 20 minutes to get to the Traian Vuia international airport. ... more less
- Reservation Options:
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