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“poor start but got better” 4 of 5 stars
Review of Waterfront Airport Hotel and Casino

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Waterfront Airport Hotel and Casino
3.5 of 5 Hotel   |   1 Airport Road, Lapu Lapu 6015, Philippines   |  
Hotel amenities
Ranked #10 of 27 Hotels in Lapu Lapu
KL
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“poor start but got better”
4 of 5 stars Reviewed May 23, 2013

I stayed at tthis hotel for 4 nights recently with my wife and her family. We had asked for a pick up even though its only about 50yds from the airport due to having a lot of luggage and a big group. When we landed it was 01.30am, pouring with rain and extremely busy in the airport. I was very dissapointed indeed when no pick up arrived, i walked to the hotel in the rain while my family took a taxi and complaind at the front desk.While being polite the receptionist was no help at all so i retired to calm down.
Next moring we met up for breakfast, which while not being superb was sufficient and the quality good.We then transffered to our suite which had been given to the family by mistake and to my suprise it was very good indeed.The furniture is of a good standard and the suite big and spacious, bedroom very good indeed and a large bathroom. The superior/deluxe room that i had booked was also good, big enough with the only downfall being that we asked for non-smoking and were indeed on a non-smoking floor, however the room, bedding and everything really had a bad smell of smoke so i suspect it had been used for smokers previously.
My overall impression was good and i will definately stay there again, the staff are very polite, happy and helpfull and the question most will ask is........is the noise from the airport bad? answer ....no not at all, i never heard one plane while we were there.

Room Tip: Treat yourself to a suite.............its worth that bit extra
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TetFernandez, General Manager at Waterfront Airport Hotel and Casino, responded to this review, May 30, 2013
Dear Asialan,

Thank you for commending the service rendered to you and your family during your stay. We are glad that we were able to make it up despite the unfortunate incident regarding airport pick up. Rest assured that this issue has been addressed accordingly.

Again, we thank you for expressing your patronage to the hotel. It will be a pleasure to be of service to you in the future.
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236 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Seattle, Washington
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 14, 2013

Stayed here twice for a the past 2 years since its the nearest hotel to Cebu international airport.. But on our last stay I was not that impressed anymore. We paid for almost $200 for a room that has a leaking toilet bowl. It took us sometime to find our room since no butler or any room boy to lead us. The room was clean and spacious but not the shower room.. Well the bath tub is all good for a relaxing bath. I was just disappointed when I can't find shower cups at the en suite bathroom.. I just hope the hotel's staffs will check thoroughly the room before
giving it to their guests. The 2 42 inch TV's in our room was quite impressive but not all channels were available. If you are on connecting or early flights from Cebu this is the perfect place for you since the airport is just only across the street from the hotel.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TetFernandez, General Manager at Waterfront Airport Hotel and Casino, responded to this review, May 20, 2013
Dear Billeah10,

We sincerely apologize for the unfortunate incidents which occurred during your stay with us. Rest assured that these comments are well taken by the management to improve our services. We are currently doing refurbishments in the hotel’s guestrooms to provide a more relaxing stay to our guests and patrons. In line with your comment with the shower cap, it’s not part of the bathroom amenities offered by the hotel but should guests require, we have them upon request. As for the television channels, we assure you that this will be brought to the attention of our cable service provider.

We thank you for bringing these to our attention and we hope these will not deter you from patronizing the hotel.
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Cote Saint-Luc, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 2, 2013

made an early check in around 00:35 hours and desk billed me for a days worth and placed me at a smoking room and the cost is more than the non smoking room i reserved online. Then they say theyll look if theres a vacant non smoking room for my actual days stay.
Washing sink drain is broken, toilets flush dont work quite well, and the shower is outdated. Lifts old, facilities old. Boy, good thing i did not stay for more than 36 hours.
And when you pay by card, they bill you in local currency in which is more than the amount actual exchange rate in USD is. If you pay in USD cash, they'll change you in local currency wherein the value is way less than the rate at the airport. In which exchange is too low too.

  • Stayed May 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TetFernandez, General Manager at Waterfront Airport Hotel and Casino, responded to this review, May 20, 2013
Dear Vayechi J,

Thank you for leaving a comment regarding your experience during your stay. We were able to look into the comments you’ve made on the services rendered to you. Check in is at 2:00 PM and check out is at 12:00 noon. With the details you’ve given, 00:35 hour is considered late check in and automatically tagged as an overnight stay. Further, the rates vary on room categories and not on their preference of smoking or non-smoking rooms. This preference is subject to availability and given without a cost. We are on the verge of having our systems upgraded in a manner that foreign currencies will be included in the program used by our cashiers.

We hope this information would be helpful with your future stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ozamiz City, Philippines
Senior Contributor
44 reviews 44 reviews
39 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed April 9, 2013

Me and my family stayed here when we arrived from Seoul at 2am in Cebu. We booked to stay here due to its stone's throw away distance from the airport. The service was great as the staff was very helpful with our bags and our check-in was a breeze. The hotel was a bit outdated though but still the location was perfect for us. i would stay here again if we have another trip with lay-overs.

Room Tip: higher floors have great views of the airport
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TetFernandez, General Manager at Waterfront Airport Hotel and Casino, responded to this review, April 11, 2013
Hi Michael,

Thank you for choosing Waterfront Airport Hotel and Casino as your temporary home during your stay in Cebu. We are currently doing some upgrades in terms of facilities to serve you better. We will be delighted to see you again on your next visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Purmerend, The Netherlands
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 27, 2013

This hotel is on walking distance from the arport terminal, but there is a pickn up and drop off service.
The rooms are big enough for a pleasant stay and you don't hear the sound of the airplanes..
The bed(s) are comfortable and there is a spacious bathroom.
There is a mini bar and the hotel offers you 2 free botles of water, coffee and thea.
In the room there is wifi and a big flatscreen tv with a selection of international tv programs.
There are different type of restaurants; the one my wife and I ate offers a dinner and breakfast buffet.
Starting from this hote,l you can plan some trips, but by me it's chosen because it's so close to the airport.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
75 reviews 75 reviews
34 hotel reviews
Reviews in 36 cities Reviews in 36 cities
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed January 27, 2013

Front office staff don't know how to smile and welcome guests. So not a great first impression.
Location is great if you prefer walking to and from the airport, and don't go anywhere else.
Rooms are ok but everything is old. Working desk and chair aren't comfortable to sit more than five minutes.
Restaurant staff is the best, but food takes forever to prepare.
Spa is overpriced!
Internet access in the room is unstable and slow. The main reason I'm never going back.
Can't borrow iron. And laundry people can't follow simple instructions like 'iron and put on hanger'. And never pick up their phone.
Concierge staff is very helpful.
There's no such thing as a Duty Manager.
Just one of those classic hotels where everyone needs serious training, top to bottom.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
74 reviews 74 reviews
30 hotel reviews
Reviews in 40 cities Reviews in 40 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 30, 2012 via mobile

Though right next to the airport we had to ask about 5 people and eventually found our way in via the car park rather than carry are bags up the stairs. This probably should reflect badly non us and our sense of direction rather than the hotel. The room was nice and the staff very helpful only wish wed had chance to try the pool.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waterfront Airport Hotel and Casino

Address: 1 Airport Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Lapu Lapu
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Waterfront Airport Hotel and Casino 3.5*
Number of rooms: 164
Official Description (provided by the hotel):
A grand jewel glitters in front of the Mactan Cebu International Airport to greet landing tourists. Convenience meets luxury at the Waterfront Airport Hotel and Casino that boasts of 164 well-appointed rooms and suites, replete with modern facilities and amenities. Our 24-hour Business Center caters to the transient businessman with its highly-efficient secretarial services, WiFi internet access, and modern meeting facilities. Redefine culinary sophistication when you sample our sumptuous gustatory delights in any of our four restaurants, or win big in our 24-hour casino. At the Waterfront Airport Hotel and Casino, a grand welcome awaits you. ... more   less 
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Also Known As:
Waterfront Airport Hotel Lapu Lapu
Waterfront Airport Hotel And Casino Cebu Island/Mactan Island

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